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Principal Engineer, Service Delivery-PPDM

Dell Technologies -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Oracle
Incident management
SQL
ITIL

Full job description

Principal Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. We take the services we deliver extremely seriously—ensuring our technology solutions help customers achieve their business priorities, overcome challenges, and scale for the future.

Infrastructure Services plays a critical role in designing, deploying, and operating secure, resilient, and high‑performance platforms. As trusted technical advisors, we partner closely with customers and internal teams to deliver enterprise‑grade, software‑defined infrastructure and drive continuous improvement across environments.

Join us as a Principal Engineer, Service Delivery in our Infra Managed Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Principal Engineer, Service Delivery, you will provide world-class technical expertise by managing and supporting enterprise data protection environments across Dell’s global customers. You will act as a technical leader and escalation point, ensuring the stability, availability, and performance of backup, recovery, and infrastructure platforms.

You will play a key role in driving operational excellence, SLA adherence, and continuous improvement initiatives, while collaborating with global teams and leading critical customer engagements.

You will:

Manage and support end-to-end data protection environments (PPDM, NetWorker, Data Domain)
Handle L3 troubleshooting, incidents, and major escalations
Ensure SLA adherence, backups, restores, and disaster recovery readiness
Lead upgrades, migrations, and performance optimization
Collaborate with customers and teams, providing technical leadership and guidance

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

9+ years in Dell EMC Data Protection (PPDM, NetWorker, Data Domain)
Strong expertise in backup & recovery (VMware, Oracle, SQL)
Proven troubleshooting & incident management skills
Experience in migration, upgrades, DR, and capacity planning
Working knowledge of ITIL processes (Incident, Change, Problem)

Desirable Requirements

Certifications in PPDM / NetWorker / Data Domain / ITIL
Exposure to cloud, hybrid environments, and storage/virtualization

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.

Apply Now

Refine Your Search

Principal Engineer, Service Delivery-PPDM

Cloud Managed Services Engineer (L3)

Managed Services Engineer (L3)

MANAGER - PROJECTS

Architect-Infrastructure solutions

Senior Systems Engineer

Cloud Managed Services Engineer (L3)

Senior Specialist - Digital Datacenter Power Systems

Cloud Platform Engineer

Solutions Architect

Pre-Sales Consultant

Associate Architect - Network

Mainframe Network Administrator

Managed Services Engineer (L3)

Technology Platform Engineer

Sr Staff Application Engineer

Staff Engineer - SSD Hardware Design

Practice Lead

PhD Research Scholar -Electrical Simulation Engineer

Presales Solution Architect - Network

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