Dgm operations Jobs

DGM/GM - IT (BPO/Call Center Industry)
Radical Minds Technologies —Gurugram, Haryana
- Microsoft Powerpoint
- Computer Science
- Windows
Team Instrumentation
PI Industries Ltd. —Mandamarri, Telangana
- Programmable logic controllers
- Bachelor's degree
12d
AGM/DGM - Finance, Costing & Internal Audit (Steel)
Vandana ispat —Siltara, Raipur, Chhattisgarh
- ₹1,25,000 - ₹1,50,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Manager - Chemical Sector - SCO
DP World —Andhra Pradesh
- Full-time
- Bachelor's degree
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DGM- Supply Chain Management
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- English
- Master's degree
- Bachelor's degree
Quick apply
Director- IOA - LAR
Cognizant —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- PMP
- Master's degree
11d
Growth Management- DGM- Travel
Paytm —Noida, Uttar Pradesh
- SQL
- Travel
Manager - CNC Operations
TAG CORPORATION —Chennai, Tamil Nadu
- Bachelor's degree
- Manufacturing
Quick apply
AGM/ DGM – Quality & Technical Services
Gujarat Fluorochemicals —Dahej, Gujarat
DGM - Area Sales
Vodafone Idea —Coimbatore, Tamil Nadu
- Management
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Sr.Manager / AGM / DGM - Business Development (API's)
Rakshit Group Of Companies —Hyderabad, Telangana
- APIs
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Block Head Production - OSD
Sun Pharmaceutical Industries Ltd —Mohali, Punjab
- Bachelor's degree
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Roots Group of Companies —Coimbatore, Tamil Nadu
- CRM software
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Territory Sales Manager
Mahindra HZPC Pvt. Ltd. —Disa, Gujarat
- B.Sc
- Master's degree
- Bachelor's degree
DGM - Electrical
Sun Pharmaceutical Industries Ltd —Mumbai, Maharashtra
- Master's degree
- Electrical experience
- Bachelor's degree
DGM/AGM - Electrical & Automation (E&A)
John Cockerill —Mumbai, Maharashtra
- Programmable logic controllers
- Project management
- Electrical experience
Key Account Manager - IE&F
SKF —Pune, Maharashtra
- Up to 50% travel
- Bachelor's degree
- Travel
Executive- Maintenance
Varun Beverages —Nuh, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Assistant Manager- MECP
Max Healthcare —Shalimar Bagh, Delhi, Delhi
- Sales
- English
- Master's degree
DGM - NE Sales
Otis —Hyderabad, Telangana
- Full-time
- Engineering
- Microsoft Office
- Master's degree

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DGM/GM - IT (BPO/Call Center Industry)

Radical Minds Technologies -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Telephony
Computer Science
Call center
LAN
Windows
Master's degree
Databases
SQL
Firewall
DHCP
Analysis skills
IVR
Presentation skills
Bachelor's degree
Virtualization
DNS
MPLS
SAN
Budgeting
Linux
Cybersecurity
MBA
Leadership
Communication skills
Active Directory
MySQL
VPN

Full job description

Company Overview :

Radical Minds Technologies Pvt. Ltd. is a leading BPO & Contact Center delivering cutting-edge solutions across Travel, Logistics, BFSI, Healthcare, Retail, E-commerce, Govt. & PSU sectors . With a strong presence in Gurgaon, Noida, Bangalore, and Chennai , we continue to expand, providing world-class services to global clients.

Role Summary

We are seeking a seasoned IT leader (AGM/DGM/GM - IT) with extensive experience in managing IT infrastructure, IT Helpdesk, Vendor Management, Telephony (Dialer, IVR, Call Logger), Network & Security (Routers, Switches, Firewalls), and ISMS - all within a BPO/Call Center environment .

The ideal candidate will have strong leadership skills and a deep understanding of IT operations in a high-demand contact center while ensuring seamless technology enablement, security compliance, and operational efficiency.

Key Responsibilities

IT Infrastructure & Operations Management

Oversee end-to-end IT operations across multiple BPO/Contact Center locations.

Ensure seamless integration, uptime, and security of IT infrastructure, including LAN, WAN, Windows/Linux Servers, SAN/NAS, Active Directory, DNS, DHCP, SQL/MySQL databases .

Manage and optimize cloud-based and on-premise solutions to enhance operational efficiency.

Telephony, Networking & Security (Mandatory BPO/Call Center Experience Required)

Hands-on expertise in Telephony - Dialer, IVR, Call Logger, and Telecom Infrastructure (PRIs, SIP Trunking, ILL, MPLS, VPN).

Manage Routers, Switches, Firewalls , and ensure robust network security & ISMS compliance .

Work closely with Telecom & IT service providers for seamless voice and data network operations .

Vendor & Stakeholder Management

Liaise with technology vendors, service providers, and OEM partners to ensure cost-effective solutions and service excellence.

Manage IT procurement, budgeting, and vendor negotiations .

Leadership & Team Management

Lead, mentor, and build a high-performing IT team for 24x7 BPO operations.

Ensure IT service desk efficiency , meeting SLAs and resolving IT issues in a timely manner.

Compliance, ISMS & IT Security

Implement best-in-class IT security, governance, and risk management frameworks .

Ensure compliance with ISO, GDPR, and industry regulations for data security and protection.

Client & Business Engagement

Act as SPOC for IT discussions with key clients & business stakeholders .

Drive digital transformation & technology innovation in line with business goals.

Desired Profile & Qualifications

Experience:

17+ years in IT Infrastructure, with at least 8+ years in a BPO/Contact Center (Mandatory) .

Currently working in a BPO/Call Center at AGM/DGM/GM - IT level or higher (Minimum 3+ years in this role).

Technical Expertise:

Must have hands-on experience with Telephony solutions (Dialer, IVR, Call Logger), Network Security, Firewalls, and Contact Center technologies .

Strong knowledge of Windows/Linux servers, Active Directory, SAN/NAS, SQL/MySQL databases .

Experience with cloud-based solutions, virtualization, and cybersecurity .

Leadership & Management Skills:

Proven ability to lead IT teams in a 24x7 BPO/Contact Center environment.

Experience in client handling, IT budgeting, and vendor management .

Strong analytical, problem-solving, and decision-making skills .

Excellent communication and presentation skills (PPT proficiency is a must).

Education:

Bachelors degree in IT, Computer Science, or related field.

MBA or Advanced IT certifications (Preferred).

Why Join Us?

Work with one of the fastest-growing BPOs in India.

Lead and scale IT operations across multiple locations.

Opportunity to drive innovation and digital transformation in a dynamic environment.

Ready to take the next step in your IT leadership career? Apply now!

Send your updated CV to:

[email protected] | [email protected] | [email protected]

Apply Now

Refine Your Search

DGM/GM - IT (BPO/Call Center Industry)

Team Instrumentation

AGM/DGM - Finance, Costing & Internal Audit (Steel)

Manager - Chemical Sector - SCO

DGM- Supply Chain Management

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AGM/ DGM – Quality & Technical Services

DGM - Area Sales

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General Manager - Marketing

Territory Sales Manager

DGM - Electrical

DGM/AGM - Electrical & Automation (E&A)

Key Account Manager - IE&F

Executive- Maintenance

Assistant Manager- MECP

DGM - NE Sales

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