Job Description :
Job Title
Functional Manager – OTC SAP COE
About US:
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
About the Function:
Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.
Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.
About the Role
Job Title:Functional Manager OTC – SAP COE
Level:5A
Reports To:Head of SAP Functional OTC
Context/Scope:
Diageo have created a multi-functional Shared Services operation, combining our IS and DBS teams under the name of Diageo Business Service India. The ambition of DBSI is to become a World Class provider of Business Shared Services, delivering a brilliant customer experience and freeing our markets to achieve commercial excellence.
Within DBSI, the Business Shared Services function are responsible for delivering an efficient, standardised, compliant and scale-able transaction & analytic service to support market demand while also continuing the drive to create the efficient processes and develop new capabilities.
The SAP Senior Specialists support the SAP Centre of Excellence (SAP CoE) and the Business Partners of each area who are accountable for the delivery of business strategic change programmes, driving value through common processes and global ways of working across Diageo in a more consistent and efficient manner, maximizing the benefits that SAP tools like ECC, APO or BW bring to the organization.
This role will support the standardisation and automation of the process streams led by DBS and will be responsible for the execution of the analysis, design and overall end to end delivery of Application Changes in SAP and supporting the Business Partners in delivering the IS agenda for their streams.
Significant cross-functional working is required, particularly across IS, Governance, End to End Commercial, Source to Pay, Financial Controlling, Procurement and Supply to continue the great steps forward that have been achieved in recent years. The SAP Specialists will need to work across these areas, in addition to DBS and all in market companies, by connecting with the global communities to facilitate changes in the process and ongoing improvements.
This role will support the delivery of changes in the OTC (Order to Cash) in the SAP Functional CoE. This covers areas like Order management, Shipping, Billing & Returns processes . The chosen person will need to have a very strong background in SAP ECC in these modules as well as knowledge of these modules in SAP S4HANA.
The role will work in partnership with the project team and other resources from the SAP CoE.
Dimensions:
a) Financial
This role has limited financial responsibility since it will work with more senior team members to identify the IS spend associated with any analysis or requirements within a SAP Change (under the overall control of the Project Manager or Application Factory Analyst) and the process, information and data area that the role supports, for example by contributing to the Demand Template with the RICEFW list.
Dimensions:
b) Market Complexity
The Diageo SAP Design team covers all markets and main streams, working as part of Diageo Business Service India (DBSI).
The criticality of this role is increasing as we tackle more complex issues and areas of significant process and technical integration. In many cases, the IS component of the project, mostly in SAP, often supports a larger business opportunity.
Dimensions:
c) Leadership Responsibilities
Responsibility within this role spans the technical and business strategic change requirements for their function/process. The post holder will be expected to take decisions that are in line with overall DBSI strategy, but also ensure that the needs of the market/business are clearly met.
Diageo First - ability to see Diageo First perspective in prioritising work and to communicate this with integrity. Role models this mindset so visible to others inside and outside the DBSI function.
Consistently deliver great performance – Move effectively between the strategic and operational detail. Stay focused on the priorities and demonstrate rigour and brilliant execution.
Grow yourself – Demonstrate self-awareness and commit to growing your own capabilities.
Stakeholder Management – Build alliance with key stakeholders to gain their confidence and support.
Purpose of Role
The purpose of this role is
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To participate in the end-to-end delivery of changes in Order to Cash.
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To support current & future projects in the SAP ECC SD
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To bring experience in SAP S4HANA
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To add knowledge of SAP Fiori apps
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To support the Business Partner or the Project Manager/Programme Director, leading in the areas of functionality, process, information and data analysis within this area
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To become a subject matter expert in their process area bringing competitive and industry best practise analysis and provide recommendation for specific investment in collaboration with the process experts
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Interact with external partners working on delivering SAP changes which could include technical resources (e.g. coders) and testers
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Provide when called upon subject matter expertise to the business and project team
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To support continued improvement within the area process through an efficient and effective delivery by meeting targets on time, defect free, solutions
Top 5 Accountabilities
Participation and delivery of -
1. High Level Definition – estimation of complexity and work required to deliver a given change
2. Functional definition, governance and translation to system requirements – Identify and document global business functionalities, information and data gaps, gap solutions and match functionality to enable market solutioning and system configuration. Ensure proper documentation is in place according to Diageo standards. Act as a Consultant in process improvement, knowledge base development and change implementation planning if required
3. System governance and configuration – Ensuring that we design and deliver solutions that fit with our Enterprise Architecture and technical roadmaps, both from a design perspective and as the person configuring them
4. Solution Knowledge – builds effective knowledge of all solutions delivered to enable internal ongoing BAU capabilities
5. Security and compliance – make sure that all delivered solutions follow Diageo global security guidelines and controls (e.g. CARM)
Qualifications and Experience Required
- 10+ years of specific experience and expertise in SAP sales and distribution area and associated business processes and functionalities
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Functional and technical Expertise in SAP SD ECC/ S4 HANA
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Minimum 1 E2E implementation experience in SAP S/4 HANA
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Strong integration experience with FI-MM, FI-CO Integrations
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Experience in Preparing/Understanding Functional Specifications, Design documents and partnering with ABAP team to deliver WRICEF
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Hands on experience in condition contract management (CCM)
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Good exposure in interfacing portal sales/ EDI orders/ 3PL integration with SAP
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Extensive experience in designing custom reports in SAP (Mandatory)
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Good exposure working on complex enhancements, knowledge of in debugging.
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Integration of SAP with external systems, through flat files, IDOCs, custom XML, RFCs, BAPIs and APIs (Mandatory).
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Executes Unit, System Integration, Regression Testing. Ability to coordinate UAT workshops.
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Knowledge in deploying and designing SAP Fiori apps
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Good Business Partnering skills
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Experience of working on and delivering projects with multiple partners
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Ability to collaborate with multiple stakeholders
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Knowledge and expertise of IT methodologies like Waterfall, PRINCE2 and/or Agile for delivering projects
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Exceptional Communication and Interpersonal skills
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Knowledge and expertise of IT methodologies like Waterfall, PRINCE2 and/or Agile for delivering projects
Barriers to Success in Role
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Lack of relevant experience
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Unable to manage multiple concurrent activities and deadlines
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Dislike or discomfort with detail
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Low resilience and inability to operate successfully in a fast moving and often pressurised environment
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Lack of insight and commercial instinct
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Inability to strike the right balance to align global and local requirements
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Need for heavy level of direction
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Inability to build and manage relationships with key stakeholders
Flexible Working options / Travel requirements
It is our goal to reach greater flexibility of resources, which we recognise may require a greater level of mobility and travel from some of our teams.
For this role, we anticipate the percentage of travel to be minimal or none at all, however configuration of the current project portfolio and the location of key stakeholders means that travelling might be required in the future to deliver projects or changes. Pattern of travel will in that case be dependent on the needs of the project, but the expectation is, as explained, that this will not be required.
Rewards & Benefits Statement: (TE)
Flexible Working Statement:
Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
Worker Type :
Regular
Primary Location:
Bangalore Karle Town SEZ
Additional Locations :
Job Posting Start Date :
2026-02-16
