Position Overview
We are looking for an Initiation Desk Coordinator based in Gurugram. This is an office-based role supporting global immigration operations and service delivery.
The successful candidate will review and distribute immigration initiations, create and manage cases in internal systems, maintain accurate records, process supporting documentation, and ensure compliance with client requirements, internal protocols, SLAs, and quality standards. Working closely with global immigration teams, this role is ideal for someone with strong attention to detail, coordination, data management, communication, and administrative skills who thrives in a fast-paced, process-driven environment.
Duties and Responsibilities
Responsibilities include (but are not limited to):
- Review of initiations received from across the globe in line with mandatory and client specific requirements
- Distribution of initiations – following strict cross country and client protocols
- Creating applicant profiles and cases on Immigo (NC’s case management system)
- Review and store supporting documents in respective dedicated folders and system
- Access client portals and websites to download work orders
- Timely distribution of initiations, adhering to strict SLA’s
- Accurately assessing initiation requests and following internal protocols
- Ability to comprehend initiation requests and distribute effectively
DRIVE PROCESS IMPROVEMENT:
- Identifies opportunities for improving processes.
- Adheres to organizational expectations; creates objectives that align with SLA’s and KPI’s
ADHERE TO COMPANY POLICIES:
- Leads by example and complies with the company code of conduct and policies. Ensures consistency in adhering to company policies and procedures, uniformly and without exception.
- Maintains a culture of accountability through clear expectations and performance management.
TEAMWORK:
- Maintains a level of engagement and learning with team members resulting in enhanced performance.
- Coaches and develops new hires (if required). Mentors new hires to elevate their skills and expertise
Education and Qualifications (E = Essential | D = Desirable)
- Graduate level degree or equivalent (E)
- Results oriented and operates with a strong level of accountability
- Strong Excel skills & a proven love of and aptitude for technology (E)
- High standards and integrity coupled with excellent attention to detail and organisational skills (E)
- Proficiency/fluency of English language, spoken and written.
- Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions.
- Ability to be flexible with scheduling based on business needs.
- Excellent time management and planning skills required (E)
- Immigration case management/immigration support experience (1-2 years) (D)
- Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E)
- Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E)
- Ability to work independently, as a member of a team and under supervision(E)
- Able to demonstrate a positive and flexible attitude to work, particularly new initiatives (E)
Competencies
The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process:
- Presenting and communicating Information
- Data analysis and reporting
- Attention to detail
- Learning and researching
- Achieving personal work goals and objectives
About Us
CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.
CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.
Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.
Equal Employment Opportunity
CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.
CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [email protected] (mailto:[email protected]) .
