Service Delivery Manager - F&A - R2R
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
We are inviting applications for the role of Senior Manager Order to Cash We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual Consolidated and Automated). In this role you will be expected to work on strict deadlines in a fairly high pressure business environment while being a good team player and should have led a team size of ~50 people. Responsibilities: - In this role you'll be responsible for all the activities related to O2 C domain - Validate the Purchase Order (PO) requests from to bill the order - Investigate discrepancies in the PO and invoices with disputes - Manage Order to Cash related to collections and dispute management implement & adhere to strategy - Interaction with end customers via Calls and Emails for collecting pass due amounts - Meeting collections numbers/targets (monthly/ quarterly/ yearly) - Customer and Country/Regional FD Relationship Management through e-mail fax and conference calls. - Dispute Handling related to invoice issues - Lead and participate in conference calls with Country / Regional Financial Managers. - Participate in governance meetings at country / region level; - Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards - Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) - Timely and effective communication with internal departments (like sales Operations Credit teams) for issue resolution
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Certified Financial Analyst (CFA) - SkillabSkillab, Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning
Required Skills
Banking Capital Markets, Oracle ERP Applications, Performance Testing, Process Standardization, SAP Enterprise Resource Planning (ERP)
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - R2R
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
