Karol Bagh Delhi Delhi Front office manager Jobs – 104 Open Jobs Today

Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
10d
Senior Financial Data Analyst (US Shift)
SimCorp A/S —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
14d
Contract analyst - SM
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- English
- Finance
Quick apply
Sales Manager
Investodeck —Noida, Uttar Pradesh
- Call employer
- Master's degree
- Bachelor's degree
- Business Administration
Analyst & Policy Advocacy for Gas Mobility
Maruti Suzuki India Ltd —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Master's degree
- Bachelor's degree
Manager, Engineering
SimCorp A/S —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- DevOps
- English
PD-CS
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Assistant Manager : P&C Insurance/ Underwriting
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Backend Developer
Tapsoft Tech Labs Pvt Ltd —Delhi, Delhi
- Full-time
- Azure
- Computer Science
- Databases
Quick apply
14d
CTO Software Engineering
Benovymed Healthcare —Delhi, Delhi
- Oracle
- DevOps
- Java
Sales Manager
TLC DigiTech —Delhi, Delhi
- Full-time
- CRM software
- Hospitality
- Management
Coworking Operations and Sales Executive
ZOSPACE —Sainik Farm, Delhi, Delhi
- ₹2,00,000 - ₹5,00,000 a year
- Email
- Hospitality
- Microsoft Excel
- Sales
- Food provided
Quick apply
Software Engineer for Investment Operations
SimCorp A/S —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Oracle
- English
- Flexible schedule
Lead Java Developer
SimCorp A/S —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- English
- Java
Business Development Executive
Semirer Digital —Central District, Delhi
- Sales
- B.Sc
- Salesforce
Market Manager
hotelogix —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Industry Consultant - Capital Markets
Lumiq —Noida, Uttar Pradesh
- Full-time
- Microsoft Office
- Master's degree
- Communication skills
Lead Backend Developer - (.Net)
SimCorp A/S —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- DevOps
- English
Principal Backend Software Engineer (C#.NET with Azure)
SimCorp A/S —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science

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Front Line Manager - Customer Care - Voice 4B

Genpact India Pvt. Ltd. -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
10 days ago

Qualifications

Customer service
Call center
English
Quality assurance
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Banking
Information Technology

Full job description

Front Line Manager - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics, Financial Analysis Reporting, Fraud Detection, Fraud Disputes, Sales

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

front office manager jobs in karol bagh delhi delhi

Front Line Manager - Customer Care - Voice 4B

Senior Financial Data Analyst (US Shift)

Contract analyst - SM

Sales Manager

Analyst & Policy Advocacy for Gas Mobility

Manager, Engineering

PD-CS

Assistant Manager : P&C Insurance/ Underwriting

Backend Developer

CTO Software Engineering

Sales Manager

Coworking Operations and Sales Executive

Software Engineer for Investment Operations

Lead Java Developer

Business Development Executive

Market Manager

Industry Consultant - Capital Markets

Lead Backend Developer - (.Net)

Principal Backend Software Engineer (C#.NET with Azure)

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