From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
We’re looking for a customer-facing Solution Architect role, focused on helping customers successfully establish secure network connectivity with Fivetran. Engagements are typically initiated through pre-qualified customer requests (via a ticketing system) and involve designing, validating, and guiding the implementation of networking resources required for Fivetran’s SaaS and Hybrid products.
As a Solution Architect specializing in Network & Connectivity, you will design and implement secure network architectures that enable Fivetran to reliably exchange data with customer environments. Your focus will be on private connectivity, network isolation, secure data flows, and the authentication and credential mechanisms required to establish and maintain those connections across cloud and on-premise infrastructures.
You will work directly with customer security, network, and platform teams to design solutions using technologies such as PrivateLink / Private Service Connect, VPNs, SSH tunneling (direct and reverse), subnet peering, proxy agents, and hybrid networking patterns. While you are not directly responsible for selling, you will act as a trusted technical advisor, guiding customers through architectural decisions, security tradeoffs, and implementation details.
You will collaborate closely with internal teams including Customer Support, Customer Success, Field Sales teams, Product, and Engineering to ensure customer connectivity requirements are met efficiently and securely. This is a full-time position based remotely in India and requires working hours aligned with North American business hours (9:30:00 PM 5:30:00 AM IST).
Technologies You’ll Use
Fivetran SaaS and Hybrid Deployment Models
AWS, GCP, Azure networking services
PrivateLink / VPC Endpoint Services
Private Service Connect
VPC/VNet Peering
Site-to-site and client VPNs
Secure connectivity patterns
Authentication and credential mechanisms
SSH keys and certificate-based authentication
Secrets management and key rotation patterns
IAM roles, service accounts, and least-privilege access
Networking fundamentals
TCP/IP, DNS, routing, firewalls, CIDR, NAT
Linux/Unix environments
git and infrastructure-as-code concepts
What You’ll Do
As a member of our customer-facing team, you will help customers design, implement, and validate the secure networking and authentication foundations required for Fivetran to operate in their environments. You will work on requests, guiding customers or partners through the setup and optimization of private connectivity, credentials, and secure data access patterns that enable reliable Fivetran SaaS and Hybrid data pipelines.
Respond to and own customer requests for networking and authentication assistance
Design secure network architectures that enable Fivetran to connect to customer data sources across cloud and on-premise environments
Lead customer discussions focused on connectivity requirements, authentication models, security constraints, compliances issues and network topology
Guide customers through the setup of required networking and authentication resources, including:
Private cloud links (AWS PrivateLink, GCP Private Service Connect, Azure Private Endpoints)
Site-to-site and client VPN architectures
SSH-based tunneling solutions (forward and reverse)
Proxy agent and hybrid deployment patterns
Troubleshoot complex networking, connectivity, and security issues impacting data pipelines
Validate proposed architectures against customer security, compliance, and operational requirements
Produce clear architecture diagrams, implementation guides, and customer-facing documentation
Work in partnership with Support and Customer Success to ensure smooth handoffs and customer outcomes
Identify recurring customer challenges and provide feedback to Product and Engineering on connectivity-related gaps and opportunities
Skills We’re Looking For
3+ years of experience in a customer-facing technical role (Solution Architect, Network Architect, Systems Engineer, or similar)
Strong hands-on experience designing and implementing secure network architectures
Deep knowledge of cloud networking in AWS and GCP or Azure
Experience with private connectivity solutions (PrivateLink, PSC, VPC/VNet peering)
Strong understanding of VPN technologies, SSH tunneling patterns, and secure authentication mechanisms
Experience working with credentials, keys, certificates, and access control models
Linux/Unix experience and comfort troubleshooting at the OS and network level
Familiarity with security concepts such as network isolation, least privilege, and defense in depth
Ability to clearly explain complex networking concepts to both technical and non-technical audiences
Strong problem-solving skills and a customer-first mindset
Bonus Skills
Experience with hybrid SaaS architectures
Infrastructure as Code (Terraform, CloudFormation, ARM)
Experience supporting data platforms, data pipelines, or distributed systems
Familiarity with enterprise security and compliance requirements
Hands-on experience with Debian-based Linux systems
One or more of the following certifications:
AWS Certified Advanced Networking – Speciality
AWS Certified Solutions Architect – Professiona
Azure Network Engineer Associate
Google Professional Cloud Network Engineer
#LI-LA1#LI-REMOTE
Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
- May vary by country and worker type - please reach out to your recruiter for more information
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
