Kolkata West Bengal Application support analyst Jobs – 80 Open Jobs Today

Customer Success Associate
ZINFI Technologies —Kolkata, West Bengal
- Remote
- CRM software
- Customer service
- Bachelor's degree
Security Engineer (L1)
NTT Ltd —Kolkata, West Bengal
- Full-time
Security Engineer (L1)
NTT DATA —Kolkata, West Bengal
- Full-time
Senior Data Analyst / AI Solutions Developer
Web Spiders —Kolkata, West Bengal
- Full-time
- Azure
- Master's degree
- SQL
11d
Manager, Configuration Implementation
Cotality —Kolkata, West Bengal
- Full-time
- Software troubleshooting
- SQL
- Leadership
- Paid holidays
- Health insurance
Associate
PwC —Kolkata, West Bengal
- Full-time
- Salesforce
- ERP systems
- Windows
Pre Sales BA
Unified Infotech —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Custom Software Engineer
Accenture —Kolkata, West Bengal
- Full-time
- Computer Science
- Engineering
- Master's degree
Data Engineer
Xerox —Kolkata, West Bengal
- Full-time
- Azure
- Computer Science
- Master's degree
Full Stack Developer
Red Apple Technologies —Kolkata, West Bengal
- Full-time
- Computer Science
- Software troubleshooting
- Master's degree
- Health insurance
Power BI Senior Engineer
SEI1GLOBAL —Kolkata, West Bengal
- Full-time
- Azure
- Computer Science
- Data analysis skills
- Health insurance
- Paid time off
Senior Solution Engineer - Kolkata
Vunet Systems —Kolkata, West Bengal
- Full-time
- Databases
- SQL
- Machine learning
- Health insurance
Pre-Sales Manager (Senior Business Analyst)
Unified Infotech —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Java MSB + AWS Engineer
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Java
- SQL
- AWS
6d
Specialist - F&A - R2R 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
5d
Senior Associate
PwC —Kolkata, West Bengal
- Full-time
- Salesforce
- ERP systems
- Windows
S&C Global Network - AI - FS Engineering - Senior Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Computer Science
- Bachelor's degree
- Machine learning
Technical Project Manager – Java Microservices Project
Mejora Infotech —Kolkata, West Bengal
- Full-time
- Computer Science
- DevOps
- Java
3d
Lead Nodejs Developer
Unified Infotech —Kolkata, West Bengal
- Full-time
- Azure
- Master's degree
- AWS
Front Line Manager - F&A - I2C 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
11d

I want to receive the latest job alerts for application support analyst in kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support analyst jobs near kolkata west bengal

Full Stack Developer jobs in Kolkata, West Bengal

Technical Project Manager jobs in Kolkata, West Bengal

Security Engineer jobs in Kolkata, West Bengal

Sales jobs in Kolkata, West Bengal

Data Engineer jobs in Kolkata, West Bengal

Business Intelligence Developer jobs in Kolkata, West Bengal

Solutions Engineer jobs in Kolkata, West Bengal

Software Engineer jobs in Kolkata, West Bengal

Java Developer jobs in Kolkata, West Bengal

Senior Business Analyst jobs in Kolkata, West Bengal

Customer Success Manager jobs in Kolkata, West Bengal

Full Stack Developer jobs in Baner, Pune, Maharashtra

Golang Developer, Freshers, Intern jobs in Remote

Full Stack Developer jobs in Byculla, Mumbai, Maharashtra

Full Stack Developer jobs in Rajkot, Gujarat

Full Stack Developer jobs in Hinjewadi, Pune, Maharashtra

Full Time jobs in Sikar, Rajasthan

Non Technical jobs in Noida, Uttar Pradesh

Technical Support jobs in Kochi, Kerala

Technical Project Manager jobs in Delhi, Delhi

Customer Success Associate

ZINFI Technologies -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

CRM software
Customer service
Lead generation
Bachelor's degree
Organizational skills
Customer support
Affiliate marketing
Communication skills

Full job description

What you will be doing:

We are seeking a proactive and versatile Ticket Support and Feedback Specialist to manage customer service support tickets and drive user feedback initiatives. In this role, you will ensure prompt resolution of support tickets while engaging with customers to gather valuable insights and reviews that can help enhance our products and services.

Responsibilities & Deliverables:

Act as the primary point of contact for vendor-clients, managing and resolving service support tickets while adhering to SLAs.
Monitor and track tickets, ensuring due-soon and overdue issues are addressed promptly.
Communicate with customers to clarify issues and collect additional information necessary for ticket resolution.
Keep customers informed on the progress and outcome of their tickets.
Follow established Standard Operating Procedures (SOPs) to address bugs, issues, and general inquiries.
Collaborate with cross-functional teams (Customer Success, Professional Services, Account Management, Engineering) to resolve tickets effectively.
Escalate unresolved tickets or critical incidents to the appropriate stakeholders when necessary.
Build strong relationships with customers to improve satisfaction and encourage participation in feedback processes.
Reach out to portal users through phone and email to gather reviews, success stories, and feedback about their experience.
Post feedback and reviews on the company’s website, social media, review sites, and online marketplaces.
Document and categorize user feedback, ensuring accuracy and proper organization.
Provide insights based on feedback and ticket trends to help improve products and services.
Participate in regular interlock meetings with clients and internal teams to ensure smooth operations.
Ensure compliance with company guidelines and relevant regulations (e.g., GDPR) when collecting and posting feedback.
Stay up to date on internal processes, technologies, and best practices by completing required training and certifications.

Requirements:

Proven experience in customer service, technical support, telephonic sales, lead generation, or customer success roles.
Strong understanding of SLA management, ticketing systems, and customer support processes.
Familiarity with social media platforms, review sites, and online marketplaces.
Exposure to GDPR and other regulations related to customer communication.
Excellent verbal and written communication skills, with the ability to build rapport and engage customers.
Strong problem-solving abilities, organizational skills, and attention to detail.
Ability to collaborate with cross-functional teams and manage multiple tasks simultaneously.
Experience with CRM systems and review management tools is a plus.
Willingness to undergo training and certification to enhance technical and business acumen.

Benefits:

Competitive salary.
Opportunities for professional growth and development
Comprehensive training and certification programs.
Collaborative and supportive work environment.

Reporting To:

Head of Customer Success

Qualification:

Bachelor’s Degree in technical field of study or equivalent work experience.

About ZINFI

ZINFI Technologies, Inc., a company leading the definition and creation of Unified Partner Management (UPM) solutions, enables vendors and their channel partners to seamlessly collaborate in a virtual environment to achieve profitable growth on a global SaaS platform.

Headquartered in Silicon Valley, USA, we at ZINFI see an immense opportunity to build high- performing sales channels by deploying a powerful virtual collaboration platform that has been rated #1 by leading analyst firms for simple to complex enterprise channels.

ZINFI’s state-of-the-art SaaS Unified Partner Management (UPM) automation platform allows brands and their global partner networks to work together remotely throughout the entire partner lifecycle via three core state-of-the-art SaaS applications—partner relationship management, partner marketing management and partner sales management. ZINFI’s UPM is super easy to use and affordably priced, and it comes with a complete set of do-it-yourself tools in multiple languages.

This is a special opportunity for someone who wants to grow their career with ZINFI. Please visit our site at www.zinfi.com for further details.

Apply Now

Refine Your Search

application support analyst jobs in kolkata west bengal

Customer Success Associate

Security Engineer (L1)

Security Engineer (L1)

Senior Data Analyst / AI Solutions Developer

Manager, Configuration Implementation

Associate

Pre Sales BA

Custom Software Engineer

Data Engineer

Full Stack Developer

Power BI Senior Engineer

Senior Solution Engineer - Kolkata

Pre-Sales Manager (Senior Business Analyst)

Java MSB + AWS Engineer

Specialist - F&A - R2R 4B

Senior Associate

S&C Global Network - AI - FS Engineering - Senior Analyst

Technical Project Manager – Java Microservices Project

Lead Nodejs Developer

Front Line Manager - F&A - I2C 4C

I want to receive the latest job alerts for application support analyst in kolkata west bengal

Explore jobs in more locations

What you will be doing:

Responsibilities & Deliverables:

Requirements:

Benefits:

Reporting To:

Qualification:

About ZINFI

Jobseeker tools

Employer Tools

Browse

Stay Connected