Service Delivery Leader - F&A - AP
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Assistant Vice President SCM - Lead to Cash. In this role AVP lead to Cash will help carry out the strategic vision for lead to Cash team working closely with global clients. This role is a leadership role reporting to lead to Cash lead that will require a candidate who can lead the L2 C operations lead transformation/transition and manage stakeholders strong control environment quality assurance and process automation and develop a strong performing team. Responsibilities: - Lead the transitions and Knowledge management for lead to Cash (Q2 C) ensuring strong understanding of business and current landscape hiring best talent from industry - Lead the L2 C operations in India by setting up a high performing team to deliver on business expectations - Work with Sales and Account Management to strategize and develop product pricing for prospective and existing businesses while ensuring its competitiveness and alignment with corporate objectives. - Review as is business requirements and ways of operating and recommend solution for E2 E process improvements and standardization. - Identify and collaborate effectively with various business stake holder globally to solve key business challenges through implementing best practice solutions involving process change configuration and or customization. - Has a strong focus on gathering core requirements beyond stated requirements and correctly places these within a broader context - Work with global business and shared services groups to define standard KPI/metrics Service Levels that supports decision making including processes like Contract entry/analysis Contract Audit Billing Collection Resolution Accounts Receivable - Develop a strong cadence with business stakeholders to consistently evaluate the performance against targets service levels and make appropriate adjustments to meet the requirements of the business - Partner with Sales Business and Transformation teams to identify and implement process and system improvements driving continuous improvement as well as proactive response to ever changing business and industry needs - Lead development of global lead to Cash working closely with counterparts for reporting including daily/weekly/monthly dashboards as well as executive management reporting for month/quarter end close requirements - Experience in establishing operating framework through technology MIS and governance to monitor response time and quality to response to queries and escalation from the business - Lead standardization of the processes across regions development and maintenance of desktop procedures policies and procedures for the department - Ensure strong process controls and no risks/significant observations during Audits (Sox Internal Audit External Audit) - Proactively identify opportunities for continuous improvement and successfully manage these projects to contribute to the effectiveness of Q2 C processes using lean six-sigma tools - Work with Finance and Technology partners to build/support technology Implementation roadmap - Ensure all projects include financial metrics and key deliverables and a consistent communication plan for impacted teams and management. - Develop the team leads and ensure a strong performance management organization by continuous coaching for the teams. - Actively works with HR and Learning and Development to establish learning path and career path for Q2 C teams and ensuring high engagement within the teams - Develop a balance score-card view
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok
Required Skills
Accounting, Accounting, Accounts Payable Process, Banking Capital Markets, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Digital Business Strategy, End User Computing, Expense Audit, Generative AI, Help Desk Support, Insight Generation, Internal Auditing, Invoice Payments, Lean Six Sigma (LSS), Microsoft Office, Monthly Close Process, Oracle, Regulatory Reporting, Retail Banking Products, Retail Industry, RPA Design and CM Principles, SAP ERP Central Component (SAP ECC) {+ 3 more}
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - AP
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
