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Deputy Manager - Renewals

AxisMaxlife -
Remote

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Job details

Qualifications

Sales
Presentation skills
Conflict management
Communication skills

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description

Job Title

Deputy Manager– Distribution Management, Renewals Operations

Location

Gurugram-90C

Department

Operations: Renewals

Function

Operations

Reporting to

Chief Manager – Renewal Operations

Band

JOB SUMMARY

Drive Renewal Income: Drive renewal in order to generate revenue through customer retention. Self-motivated individual with strong traction and renewal chasing skills.

Improve Persistency – Needs to work closely with all stakeholders and develop a strong rapport especially with sales team. Expected to not only drive the customer renewals but also need to bring awareness of persistency.

Drive Auto pay/ECS registration – Drive the initiative to update the payment method and enroll existing policyholders into an auto pay mode of renewal payment i.e. ECS registration

Distribution Enablement : Drive new initiative and putting on boarding control and engagement with channel head

KEY RESPONSIBILITIES

Rigorous follow-up and strong monitoring of renewal on all stages/buckets i.e. Due, Grace, Lapse, Revival, etc.

Strong communication and interpersonal skills to ensure timely resolutions of customer queries (internal and external) and build healthy work relations

Enable peers to achieve their respective targets by providing constructive inputs and helping where they have dependencies on my dept. - Data analytics and support

Attending to all operations and frontline sales related meeting/conference calls and promote awareness on persistency highlighting KPI, KRA, new development, performance trackers, etc.

Manage renewal and persistency by liaison and partnering with relevant stakeholders across all levels

Driving various field level activities/initiatives with help of sales leaders in order to counter challenges like non-contactability as well as gauge feedback of negative customers

Drive various renewal campaigns and RnR programs at local or regional level to drive collections on regular intervals

Ensure high monthly collection based on the target assigned on monthly and quarterly basis along with providing superior customer services

Ensure maximum numbers of customers to be contacted with-in the given TAT via voice calls, SMS, Emails, etc.

Ensure that calling happen with-in TAT and required conversion as well. Calling to be done basis customer feedback i.e. follow-up, call back, PTP, etc. to be done religiously

Regular connect with policyholders to capture the VoC and highlight malpractices observed to Sr. Leadership to ensure process and quality improvement

Review and facilitation of conversion and assistance in closure of all dishonored renewal instruments, SI, ECS, auto pay, etc.

Create and publish daily/weekly/monthly MIS on renewal collection progress and share with relevant stakeholders

Strong liaison to be maintained with local sales team to ensure timely closure of pending renewal cases and trace non contactable customers

Measures of Success

Successful implementation of various improvement and strategic initiatives.

FY 23 - Industry leader in persistency

Healthy relationship score

RYC plan achievement of Banca Relationships

Key Goal (Business)

Persistency

Driving customer Communication

Building relationship with Stakeholders

Distribution engagement –E2G

Retention of resources - Identify training needs of Front end and skilling them

Meeting Business deliverables

Key Relationships (Internal /External)

Collaboration with Zone / Regional / CFT / CET

Collaboration with Distribution Team

Key competencies/skills required

Must have minimum 4-5 years of experience of which at least 2 years should have been spent in Life Insurance

Interpreting, analyzing data using statistical techniques for trends

Good presentation skills

Inter personal skills and conflict management is an inherent need for role fitment

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Renewals

Posted On

22-Jan-2026

Apply Now

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About Axis Max Life

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