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Senior Consultant | HR Service Delivery | Bengaluru | ServiceNow

Job requisition ID: 105065

Location: Bengaluru

Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

Design, develop, and enhance HR Service Delivery (HRSD) solutions on the ServiceNow platform to improve employee experience and streamline HR operations.

Configure and customize HR Case Management, Employee Center / Employee Service Center, Lifecycle Events, Knowledge Management, and HR Catalog items.

Translate business and HR process requirements into scalable technical solutions, workflows, and automation within ServiceNow.

Education - UG & Above

Develop and maintain client scripts, business rules, UI policies, script includes, Flow Designer flows, and integrations using JavaScript and Glide APIs.

Collaborate with HR stakeholders, business analysts, architects, and integration teams to understand functional needs and implement effective HRSD solutions.

Build and support integrations with third-party HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or payroll platforms using REST / SOAP APIs and Integration Hub.

Support UAT planning and execution, including defect resolution, test case validation, and production deployment support.

Ensure adherence to platform governance, security, ACLs, data privacy, and ServiceNow best practices.

Key skills required

5-8 Years of hands-on experience as a ServiceNow Developer, with strong expertise in HR Service Delivery (HRSD).

Strong experience in HR Case Management, Lifecycle Events, Employee Center, HR Knowledge Base, and HR Service Catalog.

Hands-on experience with JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer.

Experience working with Integration Hub, REST APIs, SOAP web services, MID Server, and external HR application integrations.

Strong understanding of HR business processes such as onboarding, offboarding, employee queries, document management, and case routing.

Experience with Agile / Scrum delivery models, Jira, and ServiceNow update set / deployment processes.

Strong debugging, troubleshooting, and problem-solving skills.

Excellent communication and stakeholder management skills across HR, technical, and business teams.

Good knowledge of ServiceNow security model, ACLs, roles, and data privacy standards.

Relevant certifications such as CSA, CAD, or CIS-HRSD preferred.

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.

Apply Now

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