bengaluru karnataka promoter Jobs – 84 Open Jobs Today

Telecom Voice Operations Engineer
BETSOL —Bengaluru, Karnataka
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Business Development Executive
GODESI MANDI —Bengaluru, Karnataka
- Sales
- Business development
- Bachelor's degree
Quick apply
ServiceNow QA Engineer
BETSOL —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Oracle
- SQL
- JavaScript
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Azure Infrastructure Engineer
BETSOL —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Windows
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10d
Data Integration Architect
ALSTOM —Bengaluru, Karnataka
- Data analysis skills
- English
- SQL
Associate Director - People Success Partner
Zinnov —Koramangala, Bengaluru, Karnataka
- Full-time
- Master's degree
- Project management
- Human resources
1d

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Business Development Executive
Globussoft Technologies —Koramangala, Bengaluru, Karnataka
Client Interaction: Communicate with clients to understand their business needs and propose suitable IT solutions.
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Business Development Executive
adze studio —Indiranagar, Bengaluru, Karnataka
1-3 years of experience in *business development/sales for digital services* (Freshers with strong sales acumen can apply).
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Telecom Voice Operations Engineer

BETSOL -
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Qualifications

BCS
Computer Science
Avaya
Information Systems
Build automation
Analysis skills
Bachelor's degree
Mentoring
APIs
ServiceNow
Network monitoring
AI
Automotive diagnostics
Communication skills

Full job description

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.

We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.

Learn more at betsol.com

Job Description

About the Role:

You will be responsible for supporting and optimizing enterprise cloud voice and contact center platforms, ensuring seamless end-user experience and operational stability. This is a hands-on role focused on troubleshooting, automation, and leveraging AI to enhance service efficiency and reliability.

Responsibilities

A.Core Technical Functions

Handle end-user provisioning and troubleshooting for platforms such as Five9 and other cloud contact systems
Implement and support enterprise voice platforms including Microsoft Teams, Avaya, Cisco, and Five9
Troubleshoot voice issues (call quality, connectivity, authentication, endpoints) across multi-vendor environments
Perform incident triage, escalation, and root cause analysis using tools like Wireshark, Aternity, and Nectar
Manage ServiceNow queues, ticket documentation, and user support workflows
Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
Collaborate with IT, network, vendor, and business teams to deliver and maintain solutions
Maintain documentation, call flows, and operational procedures
Provide mentoring, knowledge sharing, and operational support in a 24x7 environment

B.AI-Enhanced Functions

Automate ticket triage and enable ticket avoidance using AI to reduce L1/L2 effort
Proactively identify and resolve voice issues using AI-driven pattern detection and predictive analytics
Leverage AI to auto-collect user diagnostics and accelerate issue resolution
Implement AI-driven self-service workflows and automated user follow-ups (IM/email validation)
Build automation-first provisioning and operational processes with minimal manual intervention
Use AI to analyze incident trends, call quality metrics, and system telemetry
Integrate AI with ServiceNow, carrier APIs, and observability tools to streamline operations
Develop self-healing systems and intelligent playbooks based on historical data
Utilize AI copilots for log analysis, root cause insights, and documentation generation
Drive outcomes such as reduced ticket volume, faster MTTR, and improved user experience

Looking For :

3–5+ years of hands-on experience supporting enterprise voice platforms (Five9, Microsoft Teams, Avaya, or Cisco)
3–5+ years of experience with SIP trunking, carrier integrations, and telecom lifecycle management
3–5+ years working with ITSM platforms, preferably ServiceNow

Mandatory Skills

A.Technical

Strong troubleshooting experience with voice quality metrics (MOS, jitter, latency, packet loss) in multi-vendor environments
Experience with network monitoring and diagnostic tools such as Wireshark, Aternity, or Nectar
Proven experience applying AI/ML tools or automation frameworks in IT operations (ticket triage, pattern detection, self-healing workflows)

B.Soft Skills

Excellent communication skills
Ability to collaborate effectively with cross-functional teams
Strong analytical and problem-solving capabilities

Good to Have Skills

Familiarity with AI-enhanced observability platforms and API integrations (ServiceNow, carrier APIs)
Strong understanding of contact center architecture, call flows, and cloud-based provisioning
Experience creating technical documentation, call flow diagrams, and operational runbooks
Experience mentoring junior team members and contributing to knowledge sharing initiatives

This position works US hours: Monday-Friday 8am to 5pm EST.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

Additional Information

This role will work for a US-based client during US EST business hours.

Quick apply

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promoter jobs in bengaluru karnataka

Telecom Voice Operations Engineer

Business Development Executive

ServiceNow QA Engineer

Azure Infrastructure Engineer

Data Integration Architect

Associate Director - People Success Partner

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