At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
We are seeking a motivated and detail-oriented Associate Recovery Manager for our Production Services team. This role is an individual contributor position that supports the unified Incident and Problem Management function, with a clear path to develop into a Senior Recovery Manager role.
The Associate Recovery Manager provides critical support during major incidents, leads resolution of routine and non-major incidents independently, and develops technical and leadership capabilities through structured mentorship and hands-on experience. This role is essential to maintaining operational excellence and ensuring comprehensive incident documentation and follow-through.
This position offers an exciting opportunity to grow your career in production operations while working alongside experienced Senior Recovery Managers. Through our shadow/reverse-shadow training model, you will develop the skills needed to command major incidents and drive organizational resilience.
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Support Senior Recovery Managers during major and critical incidents as Documentation Coordinator and tactical support
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Leverage AI-powered tools to capture incident timeline, actions taken, and decisions made in real-time during active incidents
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Track action items, follow up with stakeholders, and ensure timely closure of incident tasks using automation where possible
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Coordinate communication with technical teams and relay information to the Senior Recovery Manager
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Manage incident management tools, update status pages, and maintain accurate incident and problem records
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Observe and learn from Senior Recovery Managers to develop incident command, decision-making, and stakeholder management capabilities
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Lead resolution of routine and non-major incidents from detection through complete resolution
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Perform initial triage and diagnosis, engaging appropriate domain experts and technical teams
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Use observability tools and logs to troubleshoot issues and identify potential root causes
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Make tactical decisions to restore service and escalate appropriately when incidents increase in severity
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Communicate incident status and impact to stakeholders clearly and professionally
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Support root cause analysis efforts by gathering data, documenting findings, and contributing to investigations using AI-assisted analysis tools
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Prepare incident summaries and post-mortem documentation for review sessions, leveraging AI to identify patterns and insights
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Update and maintain SOPs, runbooks, and knowledge base articles based on incident learnings
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Collaborate with domain teams to develop and refine playbooks for common incident scenarios
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Participate in mock drills and training exercises to build response capabilities
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Identify opportunities for process improvements and automation based on recurring incident patterns, using AI tools to surface trends
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Participate in structured mentorship program where you observe Senior Recovery Managers, then gradually take on increasing incident command responsibilities under their guidance
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Develop command and control skills through progressively complex incident scenarios with coaching and feedback
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Build technical depth across infrastructure, cloud, and application layers
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Master AI-powered tools and automation platforms to enhance efficiency and decision-making speed
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Stay current with SRE principles, DevOps practices, and industry best practices in incident management
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Foundational understanding of IT infrastructure, cloud platforms, and application architecture
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Experience with incident management tools and ticketing systems
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Working knowledge of observability and monitoring platforms
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Ability to read and interpret logs, metrics, and traces to support troubleshooting efforts
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Proficiency with AI-powered productivity and analysis tools to enhance efficiency and insight generation
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Basic understanding of ITIL practices, incident management frameworks, and SRE concepts
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Technical background with 4-7 years of experience in operations, support, DevOps, or related fields
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Strong written and verbal communication skills with ability to articulate technical concepts clearly
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Excellent organizational skills and attention to detail in high-pressure situations
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Collaborative mindset with ability to work effectively across technical and business teams
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Calm under pressure with ability to maintain focus during critical incidents
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Proactive learner with eagerness to develop new skills and take on increasing responsibility
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Strong problem-solving abilities with analytical and logical thinking
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Ability to multitask and prioritize effectively in dynamic environments
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Successfully support Senior Recovery Managers during major incidents with accurate documentation and coordination
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Independently resolve 90% of routine and non-major incidents within MTTR targets
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Complete structured mentorship training cycle within first 6 months
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Maintain up-to-date incident and problem records with 100% accuracy
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Contribute to at least 5 process improvements or automation initiatives within the first year
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Develop readiness to take on major incident command responsibilities within 12-18 months
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