noida uttar pradesh software analyst Jobs – 141 Open Jobs Today

Junior IT Functional Analyst - Jira Service Management
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EXL Service —Noida, Uttar Pradesh
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Junior IT Functional Analyst - Jira Service Management

Barco -
Noida, Uttar Pradesh

Apply Now

Job details

21 hours ago

Qualifications

Jira
Asset management
System administration
SAP
Salesforce
IT service management
Analysis skills
Bachelor's degree
Confluence
Scripting
APIs
ServiceNow
IT
Application support
Groovy
Python
Intune
Information Technology

Full job description

Location: Noida, UP, IN

Job Description:-

Role Overview :-

We are looking for a junior functional analyst who will help design and configure JSM to support, optimize, and expand our internal service management (IT, HR, legal, ...) capabilities.

In this role, you will act as the bridge between business stakeholders, service teams, and technical teams to translate requirements into effective JSM configurations and workflows. You will help drive process improvements, enhance user experience, and support the continuous evolution of our service management environment.

Key Responsibilities :-

Jira Service Management Design & Configuration

Design, configure, and maintain JSM projects, including request types, forms, workflows, assets, SLAs, queues, and permissions according to best practices.

Implement and manage automation rules and light scripting to streamline service operations.
Setup and maintain asset management design (object models, relationships, lifecycle).
Support integration with other platforms such as Salesforce, SAP, Intune, Qualys, MS Defender, ...

Stakeholder Collaboration & Process Improvement

Think along on process and solution design
Document what you build (configuration overviews, simple diagrams) and keep it up to date.

Identify opportunities to improve efficiency through better design or technical solutions.

Troubleshoot configuration issues and support the service teams in day-to-day usage.

Assist in user acceptance testing, onboarding, training, and documentation.

Required Skills & Experience

Technical Skills

Bachelor in an Information Technology related field.
Exprience range from 3 to 5 yrs
Basic scripting experience to complement configuration work, for example: Groovy / Python or similar
Experience with APIs, integrations, and data flows.
Experience with CMDB or asset management design (object models, relationships, lifecycle).

Analytical Skills

Structured analytical thinking

Breaks a business process into clear steps, data elements, and rules.
Can model “as‑is” vs “to‑be” processes for IT, HR, Legal, etc.

Problem-solving mindset with a structured, analytical approach.

Soft Skills

Pragmatic: can balance ideal design with practical constraints (time, budget, legacy).
End-to-end ownership mindset: from requirement to tested configuration and handover.

Ability to work independently and collaboratively in cross functional teams.

Strong attention to detail and proactive attitude.

Eager to learn.

Nice-to-Have

Experience in IT, system administration or application support
Knowledge of Confluence, Jira Software, JSM, ServiceNow is a plus.
Jira Administration certification (ACP300 or ACP400).

Experience implementing ITSM practices (Incident, Change, Problem, CMDB, Knowledge).

️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Apply Now

Refine Your Search

software analyst jobs in noida uttar pradesh

Junior IT Functional Analyst - Jira Service Management

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.NET DEVELOPER

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