gurgaon haryana customer support coordinator Jobs – 102 Open Jobs Today

Coordinator, CRM Optimization & Innovation
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Flexible schedule
Quick apply
Sr. Project Coordinator
Woodward India Private Limited —Gurugram, Haryana
- Full-time
- PMP
- Project management
- Bachelor's degree
Quick apply
1d
TMSi LMS Coordinator
MSX International —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
IT Infrastructure Project Manager / Operation manager
Andison Global LLP. —Gurugram, Haryana
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
- Paid sick time
Quick apply
Family Relations & Customer Success Intern
Razano —Gurugram, Haryana
- Hybrid work
- Customer service
- No experience needed
- English
- Work from home
- Flexible schedule
Quick apply
10d
Manager-Logistic
Malvern Panalytical Ltd —Gurugram, Haryana
- Full-time
- Salesforce
- ERP systems
- Bachelor's degree
Sales Coordinator
IDCC Global Chem Private Limited —Moti Nagar, Delhi, Delhi
- ₹25,000 - ₹45,000 a month
- Full-time
- Sales
- English
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
Operation Coordinator Internship
DEWII —Gurugram, Haryana
- ₹5,000 a month
- Internship
Report Reviewer
Intertek —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Leadership
- Mechanical knowledge
Quick apply
Sales Coordinator
Vashi Integrated —Gurugram, Haryana
- Full-time
- Sales
- Customer service
- English
Quick apply
23h
Sales Coordinator
ROTOMAG —Gurugram, Haryana
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply
Lead Product Solution
Sprinklr —Gurugram, Haryana
- Full-time
- Computer networking
- APIs
- IT
- Paid time off
Customer Care Executive
The Web Vyapar —Moti Nagar, Delhi, Delhi
- ₹25,000 - ₹27,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
IT Automation Analyst
Sprinklr —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Windows
- Scripting
- Paid time off
Parent Relationship Officer/Admission Counsellor
Shri Educare —Gurugram, Haryana
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
HR Coordinator Intern
ArchiRace Studio —Paschim Vihar, Delhi, Delhi
- ₹3,000.00 - ₹21,512.75 a month
- Full-time
- Sales
- In-person
Quick apply
FS-RISK CONSULTING-DR-ITRM-Senior
EY —Gurugram, Haryana
- Azure
- Master's degree
- AWS
- Health insurance
3d
Success Manager (Digital)
Sprinklr —Gurugram, Haryana
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Paid time off
Senior SDET
Sprinklr —Gurugram, Haryana
- Full-time
- Azure
- Java
- Databases
- Paid time off
E-Commerce Product Content Coordinator (Data Focused)
Sunpan —Shahpur Jat, Delhi, Delhi
- Urgently hiring
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Coordinator, CRM Optimization & Innovation

Bain & Co. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Microsoft Powerpoint
Power BI
Microsoft Excel
Computer Science
Salesforce
Alteryx
English
Tableau
Master's degree
SQL
Bachelor's degree
JavaScript
Business Administration
Data science
Data visualization
AI
Communication skills
Data Science

Full job description

Company Profile

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has offices in various countries, and its deep expertise and client roster cross every industry and economic sector.

Department Overview

CRM is part of the Global Commercial Operations department at Bain with its headquarters in Boston and global teams across different offices around the world.

Position Summary

The position is in the CRM Team based at Bain’s GBS, office in Gurgaon, New Delhi. The role in an integral part of Global Commercial Operations department. Our CRM is a tool for frontline leaders of the firm in their pursuit of commercial objectives - relationship cultivation, opportunity management, account plan execution. The CRM Team supports this pursuit by striving for the highest levels of data integrity and analysis in the system. 

In addition to partnering with and learning from the key leaders in our business you will have access to the unrivalled support and professional development we offer to all members of the Bain team.

Invests in continuous development of program 60%

Evaluates current CRM design and features, proposing functional and technical improvements in the system to enhance overall user experience. Articulates clear recommendations on how to improve the interface/processes and thus quality of CRM output
Reviews various advanced CRM searches, SQL, Alteryx and AI queries focusing on data accuracy and monitoring, to recognize possibilities of optimization of processes with strong knowledge of required technologies
Utilizes exceptional communication skills to develop program and deliver insights. Drives necessary process changes and facilitates brainstorming with impacted stakeholders to get to resolve issues and build consensus. Use PowerPoint slides and other technical tools to deliver compelling presentations.
Analyzes trends and monitors problem areas to identify areas for operational improvement with expert knowledge of required technologies

Supports advanced data visualization and reporting projects/tasks 30%

Creates multifaceted live data visualization dashboards using Salesforce Lightning Reports and Tableau to analyze trends and monitor problem areas. Prepares functional process updates to regularly report progress on different functions and programs.
Reviews various advanced CRM searches and SQL queries focusing on data accuracy and monitoring, to recognize possibilities of optimization of processes with strong knowledge of required technologies (SQL and Excel data modelling)

Provides user support to key stakeholders 10%

Reviews and corresponds on user support requests with quick turnaround time, making use of helpdesk technology
Initiates efforts to get inputs from other team members, when necessary for timely closure of open user requests
Practices detailed and answer-first email communication, especially when communicating with leadership

Knowledge, Skills, and Abilities

Bachelor’s or Master's degree in Business Administration, Computer Science, Data Science, Engineering, Technology, or a related field
2-5years of relevant work experience
Experience with: Advanced SQL, JavaScript, Advanced Tableau/Power BI, Advanced Excel, Data Research, Data Analysis, Data Integrity, Salesforce/CRM
Able to work closely with teams in USA, Lisbon or other parts of the world, which will require flexible hours
Ability to work under tight deadlines and manage competing priorities
Excellent English communication skills, both verbal and written language. The candidate must communicate effectively at all levels of the organization and possess a natural intellectual curiosity about Bain’s business
Excellent customer management skills to work with global internal clients. Should work with flawless customer service, diligence, and collaboration across internal teams

Quick apply

Refine Your Search

customer support coordinator jobs in gurgaon haryana

Coordinator, CRM Optimization & Innovation

Sr. Project Coordinator

TMSi LMS Coordinator

IT Infrastructure Project Manager / Operation manager

Family Relations & Customer Success Intern

Manager-Logistic

Sales Coordinator

Operation Coordinator Internship

Report Reviewer

Sales Coordinator

Sales Coordinator

Lead Product Solution

Customer Care Executive

IT Automation Analyst

Parent Relationship Officer/Admission Counsellor

HR Coordinator Intern

FS-RISK CONSULTING-DR-ITRM-Senior

Success Manager (Digital)

Senior SDET

E-Commerce Product Content Coordinator (Data Focused)

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