Sr. Specialist - Application Support N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Sr. Principal Consultant Networks In this role you will oversee the operational integrity innovation and continuous improvement of global network services as a strategic Network Operations and Governance lead. You will ensure that network operations align with internal control best practices service level agreements (SL As) and global standards. You will supervise external vendor resources contribute technical expertise across the IT organization and lead initiatives to enhance service quality security and operational efficiency. Responsibilities: - Ensure network services comply with internal control frameworks and global standards. - Collaborate with internal/external audit teams to identify and resolve segregation of duty conflicts. - Develop and enforce global security policies standards and procedures aligned with corporate strategy. - Oversee service delivery to meet agreed business requirements and SL As. - Monitor and report on service quality customer satisfaction and continuous improvement initiatives. - Ensure consistent support processes across global teams and platforms. - Supervise external vendor resources and offshore/on-site contract teams. - Share technical expertise across the IT organization and support knowledge transfer. - Partner with expert centers to onboard and support new technologies from a network perspective. - Ensure network teams follow PMO frameworks for project execution. - Train support staff on new operational procedures resulting from mergers/acquisitions. - Support regional technical leads in performance improvement upgrades and efficiency initiatives. - Represent the Networks team in service-level discussions and process improvement forums. - Promote and improve internal procedures standards and rules. - Ensure globally agreed process management practices are followed. - Propose and investigate new areas of improvement in network services. - Contribute to the definition of mid- and long-term service roadmaps. - Lead deployment of global business effectiveness methodologies and best practices.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
Dynatrace Certified Associate - DynatraceDynatrace
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Support N
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
