Technical Support Engineer
Finastra —Thiruvananthapuram, Kerala
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
- Paid time off
- Paid sick time
4d
Junior System Admin (DevOps)
Ontash` —Calicut, Kerala
- Azure
- Windows
- SQL
It Help Desk Service
Manappuram Finance —Thrissur, Kerala
- Master's degree
- Bachelor's degree
- Business Administration
ACCOUNTING SOFTWARE - TECHNICAL SUPPORT TRAINEE
Aabasoft —Kochi, Kerala
- Microsoft Excel
- Software troubleshooting
- ERP systems
Technical Support Executive
LetMeDoit Technologies —Kerala
- Email
- Software troubleshooting
- B.Sc
- English
Technical Support Executive
Progbiz Pvt Ltd —Kannur District, Kerala
- Full-time
- Walk-in
- Computer Science
- Software troubleshooting
- English
Quick apply
11h
Technical Support Engineer
Ginger Technologies —Thrissur, Kerala
- Computer Science
- Customer service
- Electrical Engineering
Junior Engineer (Technical Support)
CORETECH INFOSYSTEMS —Poojappura, Thiruvananthapuram, Kerala
- Full-time
- Databases
- SQL
- Analysis skills
Quick apply
Technical Support (Ayurveda Product Division)
Sitaram Ayurveda (P) Ltd —Thrissur, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
11d
IT Support Engineer
Doodle Technologies —Palarivattom, Kochi, Kerala
- Full-time
- Azure
- Microsoft Outlook
- Computer networking
Quick apply
Desktop Support Engineer - L1
Sysnet Global Technologies Pvt.Ltd —Kochi, Kerala
- Microsoft Outlook
- Microsoft Office
Quick apply
Senior IT Support Engineer -Stock Broking
SHAREWEALTH SECURITIES —Poothole, Thrissur, Kerala
- Full-time
- Software troubleshooting
- Windows
- Computer networking
Quick apply
Technical Support Associate fresher
Cygnonex Innovation —Kakkanad, Kochi, Kerala
- Full-time
- Software troubleshooting
- In-person
Quick apply
Linux System Administrator
Softnotions Technologies Pvt Ltd —Thiruvananthapuram, Kerala
- Full-time
- Software troubleshooting
- Windows
- AWS
Quick apply
Senior Linux System Admin
NdimensionZ —Kochi, Kerala
- Full-time
- DevOps
- English
- Windows
1d
ServiceDesk Coordinator (Helpdesk coordinator)
Soffit Infrastructure Services Pvt Ltd —Kochi, Kerala
- Up to ₹3,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
Technical Support Engineer
estrrado —Technopark, Thiruvananthapuram, Kerala
- Email
- Microsoft Access
- Azure
- Microsoft Outlook
System Administrator
Tecgemini —Thiruvananthapuram, Kerala
- Email
- Bachelor's degree
- Linux
- Diploma
Desktop Support Engineer - Field
Inspirisys Solutions —Kochi, Kerala
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Service Desk Executive
ITPF Technology Pvt Ltd —Kochi, Kerala
- ₹1,80,000 - ₹3,00,000 a year
- Full-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply

I want to receive the latest job alerts for it support in kl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near kl

Software Trainee jobs in Kochi, Kerala

IT Support jobs in Palarivattom, Kochi, Kerala

Systems Administrator jobs in Kochi, Kerala

Technical Support jobs in Kannur District, Kerala

Systems Administrator jobs in Thiruvananthapuram, Kerala

Technical Support Engineer jobs in Thiruvananthapuram, Kerala

Technical Support jobs in Kerala

Desktop Support Technician jobs in Kochi, Kerala

Citrix Systems jobs in Hyderabad, Telangana

Systems Administrator jobs in Sulur, Tamil Nadu

System Administrator jobs in Chandigarh, Chandigarh

Systems Administrator jobs in Gandhidham, Gujarat

Systems Administrator jobs in Ludhiana, Punjab

Systems Administrator jobs in Navrangpura, Ahmedabad, Gujarat

Software Developer jobs in Ahmedabad, Gujarat

Graduate Engineer Trainee jobs in Hyderabad, Telangana

Software Engineer jobs in Mangalore, Karnataka

Software Trainee jobs in Ambattur, Chennai, Tamil Nadu

Software Trainee jobs in Mumbai, Maharashtra

Software Trainee jobs in Gandhinagar, Gujarat

Technical Support Engineer

Finastra -
Thiruvananthapuram, Kerala

Apply Now

Job details

Full-time
4 days ago

Benefits

Paid time off
Paid sick time

Qualifications

BCS
AJAX
Operating systems
Computer Science
CSS
Software troubleshooting
Customer service
Struts
Microsoft SQL Server
Information Systems
Technical support
Microsoft Office
Java
Databases
Bachelor's degree
JavaScript
Scripting
JSP
Application support
Communication skills
jQuery
Debugging
HTML
Time management

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide world class client / technical support to our software solutions by monitoring, evaluating, analyzing and prioritizing issues / cases from clients experiencing problems with software, networking, and other related technologies
Adhere to FINASTRA Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met.
Ensure client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required. Accept responsibility for, coordinate, and track issues to a resolution/conclusion.
Thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues.
Document client suggestions; provide work-around solutions, when possible, for identified problems in FINASTRA products; and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements.
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution.
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.
Build and maintain knowledge on specified FINASTRA components. Seek to maximize support certifications.
Maintain a general knowledge of FINASTRA product usage within designated operating systems, networks, hardware, databases, and peripherals as required.
Provide client support and technical issue resolution via E-Mail, phone, web ex, live meeting and other electronic medium.

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Serves as a team technical resource to internal and external clients
Represents department as designated representative to product teams
Develop Knowledge management repositories for team training and reference.
Perform as a liaison between customer support and product development
Will be part of the team that is responsible for after-hours support. This includes being on call on a rotating basis, and responding within a defined time frame to pages by both staff and clients after hours on weekdays, weekends, and holidays.
Provide back up to overnight support, when required. This is intended to cover PTO, sick time and emergencies for our overnight resource and could be required with very short notice.
Perform additional duties or special assignments as required.
Provide internal support and training functions

KNOWLEDGE / SKILLS

Expert level of proficiency in the installation, use, and troubleshooting of software systems.
Require independent analyses, communication and problem solving.
Ability to work with minimal supervision and show initiative and judgment
Excellent interpersonal communication skills via telephone, in person, and in writing.
Superior customer service skills.
Effective time management skills.
Proven ability to learn quickly.
Proven ability as a problem solver.
Ability to work with clients, co-workers or third parties professionally and tactfully.
Possesses a neat, punctual, positive, proactive, and professional work ethic.
Ability to work well as part of a team or independently.
Working knowledge of MS Office Applications & the Internet.
Understanding of financial institution business operations (Front Office, Back Office, Lending, Channels).
Proficiency with SQL Server databases included debugging stored procedures.
Proficiency with complex scripting.
Proficiency with client/server environment.
Proficiency with Java, Struts 1.2 framework, JavaScript, jQuery, Ajax, SQL Server 2012, JSP, HTML5, CSS
Must be able to work in US business hours (IST night shift).

EXPERIENCE

3-5 years relevant work experience, including technical/ application support and/or programming.

EDUCATION / CERTIFICATIONS

Bachelor's degree in Computer Science, Information Systems, or related discipline or equivalent experience.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Apply Now

Refine Your Search

it support jobs in kl

Technical Support Engineer

Junior System Admin (DevOps)

It Help Desk Service

ACCOUNTING SOFTWARE - TECHNICAL SUPPORT TRAINEE

Technical Support Executive

Technical Support Executive

Technical Support Engineer

Junior Engineer (Technical Support)

Technical Support (Ayurveda Product Division)

IT Support Engineer

Desktop Support Engineer - L1

Senior IT Support Engineer -Stock Broking

Technical Support Associate fresher

Linux System Administrator

Senior Linux System Admin

ServiceDesk Coordinator (Helpdesk coordinator)

Technical Support Engineer

System Administrator

Desktop Support Engineer - Field

Service Desk Executive

I want to receive the latest job alerts for it support in kl

Related Searches

Explore jobs in more locations

Who are we?

Jobseeker tools

Employer Tools

Browse

Stay Connected