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IT Cloud Specialist

Kofax -
Hyderabad, Telangana

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Job details

Qualifications

Microsoft Windows Server
SSO
ITIL Certification
Azure
Computer Science
Software troubleshooting
Avaya
Salesforce
PaaS
Windows
Microsoft Office
RBAC
AWS
Presentation skills
Bachelor's degree
Scripting
Computer networking
DNS
Mobile device management
Organizational skills
SharePoint
APIs
VMWare
Linux
SaaS
AI
Diploma
Communication skills
vSphere
PowerShell
Shell Scripting
IaaS
Active Directory
Intune
vCenter
Identity & access management

Full job description

Job Purpose

The IT Cloud Specialist assists in the support, and administration of the software components of the Tungsten Automation Corporation IT Cloud technology stack. Engineers are expected to provide first-class system operation and support of the Tungsten Automation Corporation IT cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, and partners. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of the organization.

Key Responsibilities

Specific responsibilities include, but are not limited to the following:

Installs, integrates, and maintains the security system and supports new and existing multi-tenant corporate cloud systems related to Azure, AWS and O365.
Installs, integrates, and maintains the telecoms and call center systems: Amazon Connect, Session Border Controllers, Avaya, Salesforce Service Cloud Voice, MS Teams Voice.
Designs, plans, and manages deployment of new and multi-specialty technologies
Plans, designs, and implements Active Directory configuration changes
Monitors and administers appropriate systems to ensure systems and services availability and peak performance, and modifications to existing environments are effective and efficient
Manage, configure, and optimize core M365 services including SharePoint Online, Teams, and OneDrive.
Oversee tenant‑wide settings, policies, and service configurations to ensure stability and performance of our M365 tools.
Administer identity and access/permissions management for our M365 tools, including conditional access and role‑based access controls.
Implement and maintain security controls such as Data Loss Prevention (DLP), retention policies, sensitivity labels, and threat protection.
Monitor and respond to security alerts, audit logs and compliance center notifications.
Develop and enforce governance standards for Teams, SharePoint, and collaboration tools.
Support and troubleshoot daily M365 related user issues through incoming tickets in our Helpdesk system (Zoho).
Lead advanced troubleshooting for complex M365 issues across services and integrated systems.
Own and drive daily troubleshooting activities and engage with MS customer/application support teams on various topics via tickets as necessary.
Documents all systems procedures, systems practices, job responsibility and job processes
Decision Making- Selects from multiple procedures and methods to accomplish tasks.
Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
Manage operating systems and end user software.
Manage user accounts, permissions, and access rights within Azure Active Directory and On-premises Active Directory.
Manage communications, including, e-mail, IM, Teams calling, etc.
Analyze system, server, and application performance.
Create and maintain diagrams, knowledge articles, and other documentation as it relates to systems configuration.
Create shell scripts as required for automation and to expedite any process.
Check service desk database for entries on enterprise applications or server resource issues; prioritize and respond to help desk tickets as appropriate.
Provide follow up services to ensure satisfaction and resolve issues.
Provide advice and recommendations to management on processes and techniques required for improved work operations.
Serve as an escalation point for Business Stakeholders.
Ensure high availability and reliability through proactive monitoring and maintenance.
Own and drive continuous data cleanup activities to ensure appropriate storage capacity availability in SharePoint Online.
Plan and execute migrations (e.g., SharePoint, file shares, identity systems) to Microsoft 365.
Drive modernization initiatives such as automation, cloud adoption, and Zero Trust alignment.
Collaborate with cross‑functional teams to deliver new features, integrations, and service improvements.
Support migration, decommissioning, and shutdown activities of legacy on-premises systems.
Develop and maintain PowerShell scripts to automate administrative tasks and reporting.
Implement workflow automation where possible using Power Automate, Graph API, or other M365 tools.
Create and maintain detailed documentation for configurations, procedures, and governance policies.
Establish best practices for service usage, lifecycle management, and operational standards.
Act as a subject matter expert and advisor to IT leadership on M365 strategy and roadmap.
Support and maintain disaster recovery and backup plans for Microsoft 365 services such as SharePoint Online and OneDrive.
Provide technical guidance across the organization.
Partner with infrastructure, security, networking, and application teams to ensure cohesive system design.
Develop and customize Microsoft 365 activity reports.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Required Experience

Qualifications

This position requires the following education and experience:

Four-year university degree or college diploma in the field of computer science and/or 4-7 years equivalent work experience.
Subject matter expert of Office 365, Azure Security Center, Azure, AWS, VMware, MS Group Policy, Active Directory, Azure IaaS, and PaaS
Subject matter expert of Amazon Connect, Session Border Controllers, Avaya, Salesforce Service Cloud Voice, MS Teams Voice
Good knowledge of networking including Zero-trust models
Good knowledge of application and infrastructure security solutions
Understanding of email routing and security.
Skills including vSphere, vCenter, Windows Server, Storage, Cisco, Linux, automation, Microsoft Defender suite, Office 365, Azure, AWS, DNS, Backup & Storage
Well-developed network technical skills. Skills in organizing and presenting information, proposals etc.
Ability to plan and carry out virtually all typical assignments within network and IT systems administration.
Ability to build effective relationships within the organization.
Hands‑on experience administering Microsoft 365 and related cloud technologies in a multinational organization
Understanding of integration between M365 and third‑party applications, security tools, and mobile device management
Strong understanding of identity and access management, including conditional access, MFA, SSO and RBAC
Advanced PowerShell scripting skills for automation, reporting, and bulk administration
Experience with Microsoft Graph API, Power Automate, or other automation frameworks
Ability to troubleshoot complex issues and communicate solutions clearly to both technical and non‑technical stakeholders
Well-organized personality with strong ability for critical thinking and attention to details
Experience with working in global environments through different time zones
Excellent analytical, problem-solving, communication and stakeholder engagement skills
Ability to work independently and in a team environment
Ability to lead projects, collaborate across teams, and communicate technical concepts clearly
Solid experience on different file share techniques (SPO, OneDrive; traditional file shares) and Azure AD management
Strong documentation, planning, and organizational skills
Basic knowledge of AI techniques and AI-enhanced productivity tools
Skills in prompting AI systems and assessing output quality
Ability to leverage AI to ideate, develop, and scale to the needs of their department

Preferred Certification(s) / Knowledge

Microsoft 365 Certified (nice to have): Enterprise Administrator Expert (highly valued) / Messaging Administrator / Teams Administrator / Security Administrator
Azure or Cloud Administrator Associate (a plus)
ITIL Foundation or similar service management certification
Experience in a SaaS or software‑driven environment
Knowledge of Microsoft Intune/Endpoint Manager

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets

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Refine Your Search

linux system administrator jobs in hyderabad telangana

IT Cloud Specialist

Operations Engineer

Senior Specialist - Quality Engineering

Senior Data Engineer- Integration and Analytics

Senior Customer Success Engineer I - Kubernetes

Informix DB Admin

Specialist - Software Engineering

Lab Admin

Senior Oracle DBA - 0CI/Exadata

Custom Software Engineer

Senior Manager, IT Infrastructure

Custom Software Engineering Lead

ITOM Consultant

Technical Trainer – Data Science & Artificial Intelligence

Full Stack Engineer

PostgreSQL Database Administrator (DBA) - 5+ years - Pune - Full Time

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