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Business Descriptor:
International Wealth and Personal Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Role Purpose:
The bank primarily depends on the asset products (Mortgage, Personal Loans, Loan Against Securities etc) to build its assets business.
The assets business is extremely technical and with each region of India operating under different local regulations.
Accordingly, The Branch assets specialist is a subject matter expert is needed for the fulfillment of asset product applications sourced by Relationship Managers (RMs) building a support system to ensure seamless processing of these applications within the system.
It involves interaction with various stakeholders both within HSBC and outside of HSBC ( Risk Team, Builders, Societies etc)
Principal Accountabilities:
Impact on the Business / Function:
Responsible for Asset product disbursals of the Branch
Back-end support to Branch RMs in the end-2-end process of sourcing to disbursal of any asset product applications.
Effective co-ordination with internal & external stakeholders
Regular monitoring of status of logged in applications.
Customers / Stakeholders
Leadership & Teamwork
Developmental & coaching intervention for the branch RMs
Effective co-ordination with all stakeholders
Identify cross-sell opportunities for other product lines and sell / refer these to the RMs
Operational Effectiveness & Control
Discrepancy rates in applications
Fraud control
Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and Anti Money Laundering policy of HSBC while undertaking various day to day operations
Remain alert and promptly report to the Sanctions Officer/ Line manager ( As applicable and required by sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of Anti-Money Laundering (AML) policy or any other related procedures.
Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
Support the Country or Regional Office/ AML Investigations by providing additional information when required
Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
Understanding the consequences of failing to attend or successfully complete the training as mandated
Requesting additional training that you deem necessary or appropriate to perform your jobs through your entity manager
Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, guidelines in order to ensure that is fully compliant .
Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
To be aware and Identify high risk indicators for various products and Services offered example Cash, insurance, credit cards products etc
Ensure that all records are obtained in respect of customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers
Ensure Adherence to the regulatory guidelines and internal Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same
Necessary remediation steps need to be undertaken in case if there is any breach or non-adherence to the policy laid down
Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification
The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner
Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile
Major Challenges
The Asset Specialist will play a crucial & challenging role in increasing business & Staff Activation of the branches.
With branch staff having limited expertise in handling complex Asset product applications, the incumbent will also play the role of a coach & mentor for the RMs.
The role holder will need to display effective working capabilities in handling these challenges in a dynamic environment.
Role Context
The assets business accounts for major share of retail lending portfolio. It has been identified as an area of focus and is expected to be a key contributor to profitability going forward.
The branch sourced assets products are expected to contribute 50-70% of monthly disbursals.
A strong and effective specialist role will need to be in place to ensure that this source of business is not at risk.
By participating in all aspects of the sales process, the incumbent of this position will be a key contributor to the achievement of these targets.
Management of Risk
Observation of Internal Controls
Role Dimensions
Primary responsibility for them is to help Relationship Manager achieve targets by ensuring seamless asset product disbursals
The incumbent would effectively carry the direct accountability for achieving assets disbursals of the Branch reporting directly into the BM.
Qualifications
Knowledge / Experience
Demonstrate behaviours consistent with HSBC Values
Proven adherence to controls and compliance with no significant breaches
Market/Competition Product Knowledge
In depth understanding of the bank’s assets sourcing and disbursal process
Skills
Pro-tip : Familiarity with AI-enabled tools is an advantage.
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India
