About Medhavi Skills University
Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its “Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-jobtraining within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International-collectively reinforcing its demand-driven, industry-co-led academic framework.Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.
For more information, visit https://msu.edu.in
About Medhavi Group:
Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill-promoting organisations, dedicated to advancing skill development, vocational training, and industry-integrated higher education. With a strong outcome-driven approach, the Group has trained over 6 lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+ active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India.
Work Integrated Skill based Higher Education (WISE) is Medhavi’s flagship industry-integrated initiative built on the principle of “Industry as Campus.” It combines academic learning with structured on-the-job training, ensuring students graduate with real work experience and industry-ready skills.
Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls, ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role-specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap.
For more information, visit https://msu.edu.in/wise
Role Overview:
We are seeking a dynamic and result-driven Manager – Inside Sales to lead and manage a high-performing inside sales team comprising 10–15 members, including Team Leaders (TLs) and Inside Sales Associates. The candidate will be responsible for driving end-to-end revenue cycles, improving lead conversion rates, ensuring timely fee collection, and maximizing student/customer retention.
Key Responsibilities:
1. Revenue & Sales Management
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Own and drive the complete revenue cycle from lead allocation to final fee collection.
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Monitor daily, weekly, and monthly sales performance.
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Ensure achievement of individual and team revenue targets.
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Improve overall lead-to-enrollment conversion rates.
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Minimize revenue leakages and drop-offs in the sales funnel.
2. Team Leadership & Management
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Manage and mentor 10–15 team members including TLs and Inside Sales Associates.
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Set KPIs and KRAs aligned with organizational goals.
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Conduct daily huddles and performance reviews.
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Ensure discipline, productivity, and accountability within the team.
3. Training & Development
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Conduct frequent training sessions on:
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Sales techniques
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Objection handling
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Product knowledge
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CRM usage
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Communication skills
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Develop structured onboarding programs for new hires.
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Continuously upgrade team capabilities based on market trends.
4. Call Audits & Quality Control
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Perform regular call audits to ensure quality and compliance.
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Provide constructive feedback to improve conversion effectiveness.
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Identify training gaps through performance analysis.
5. Conversion Support
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Actively intervene in hot leads and high-value prospects when required.
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Support team members in closing difficult cases.
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Handle escalations professionally to ensure maximum conversions.
6. Retention & Fee Collection
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Ensure timely fee follow-ups and collection processes.
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Work closely with operations/accounts teams to avoid payment delays.
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Reduce cancellations and improve retention ratios.
7. Reporting & Analytics
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Track funnel metrics: leads, connects, conversions, collections, retention.
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Prepare and present performance reports to senior management.
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Suggest data-driven strategies to improve sales outcomes.
Qualifications & Experience
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Graduate / Postgraduate in Management, Marketing, Business Development, or related field.
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7+ years of experience in Inside Sales / EdTech / High-ticket sales.
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Minimum 3+ years in a team management role.
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Strong understanding of revenue cycle management.
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Excellent leadership, communication, and negotiation skills.
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Strong analytical mindset with CRM proficiency.
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Ability to work in a fast-paced, target-driven environment.
What We Offer
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Opportunity to build and expand WISE’s footprint across multiple cities.
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Competitive salary and performance-linked incentives.
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Exposure to large-scale education and workforce transformation initiatives.
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A high-growth, mission-driven environment.
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The opportunity to create a measurable impact on employability and career progression pathways.
How to Apply
Interested candidates should submit a resume and cover letter detailing their qualifications and experience at
[email protected] at earliest possible.
Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
