Remote Customer experience associate Jobs – 146 Open Jobs Today

MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
15h
Customer Success Manager
ekagratalentpartners —Remote
- ₹5,00,000 - ₹12,00,000 a year
- Full-time
- Remote
- Administrative experience
- Software development
- APIs
- Health insurance
- Work from home
Quick apply
Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
8h
Regulatory Affairs Officer
ProductLife Group —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Quality Assurance (QA)
Citta Solutions —Remote
- Up to ₹35,000 a month
- Full-time
- Remote
- Computer Science
- Customer service
- Microsoft Office
Data QA Associate
YipitData (Alternative) —Remote
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Business Development Associate
Pawtura Naturals —Remote
- ₹5,000 - ₹12,000 a month
- Part-time
- Remote
- Sales
- English
- Business development
- Work from home
- Flexible schedule
Quick apply
Associate Cloud Specialist
Hyland Software —Remote
- Remote
- Windows
- Communication skills
Sales Associate – SaaS (Commission-Based)
CollabifySpace —Remote
- ₹15,210.81 - ₹40,881.12 a month
- Part-time
- Remote
- Sales
- Business development
- Bachelor's degree
- Work from home
Quick apply
5d
Modeling & Simulation Specialist Associate
General Dynamics Information Technology —Remote
- ₹64,230 - ₹74,750 a year
- Remote
- B.Sc
- Bachelor's degree
- Travel
- Paid time off
Associate Manager – SEO
vSplash Techlabs —Remote
- Email
- Remote
- AI
Quick apply
Learning Programs Specialist (1 year Contract)
Alteryx —Remote
- Full-time
- Remote
- Organizational skills
- Communication skills
11d
Managing director / Sales Director/ County Head | Remote | Worldwide
UKIYO AI PRIVATE LIMITED —Remote
- ₹1,50,000 - ₹2,50,000 a year
- Part-time
- Remote
- Sales
- Marketing
- Master's degree
Quick apply
Associate Account Executive - Remote
Sprinto —Remote
- Remote
- Business development
- Presentation skills
- AI
- Work from home
Quick apply
Sales Specialist
TalentGum —Remote
- ₹20,000 - ₹30,000 a month
- Weekend availability
- Remote
- Sales
- Public speaking
- Master's degree
- Health insurance
- Work from home
Quick apply
5d
Executive - Sales and Technical Services (F/M/D)
SurTec Chemicals India Pvt. Ltd. —Remote
- Remote
- B.Sc
- Bachelor's degree
12d
Assistant Manager - Business Development , North (F/M/D)
SurTec Chemicals India Pvt. Ltd. —Remote
- Remote
- B.Sc
- Engineering
- Master's degree
12d
Associate Manager, IT
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Management
- Customer service
- Supervising experience
4d
Consultant - Veeva RIM Professional Services
Veeva Systems —Remote
- Full-time
- Remote
- Travel
- AI
- Health insurance
- Work from home
Associate Director of Sales
innofied —Remote
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Sales
- Research
- Team management
- Health insurance

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customer experience associate jobs near remote

MFT - Associate Support Analyst

hirezy.ai
Remote

Quick apply

Job details

Full-time
₹4,84,106.11 - ₹15,27,893.70 a year
15 hours ago

Qualifications

FTP
TCP
Operating systems
Software troubleshooting
Software deployment
Windows
Technical support
Firewall
Bachelor's degree
Virtualization
Remote access software
Computer networking
DNS
Customer support
Linux
TCP/IP
Communication skills

Full job description

Roles and Responsibility

As an Associate Support Analyst, you will assist customers in troubleshooting technical challenges while continuously expanding your knowledge of our products, customer deployments, and various configurations.

We are looking for self-starters who enjoy problem-solving, exploring new technologies, and collaborating with a team to deliver exceptional customer support. This role offers a growth pathway into advanced support engineering and other technical roles within Fortra.

What You'll Do

Learn and Explore – Develop a strong understanding of Fortra’s secure file transfer products, including their configurations and customer deployment models. Actively seek opportunities to expand your technical knowledge.
Provide First-Line Support – Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.
Communicate Clearly – Engage with customers via email, phone, and case management platforms to provide timely, professional responses and solutions.
Investigate and Troubleshoot – Collect and analyze system data, identify potential causes, and resolve issues related to Fortra products, connectivity, and configurations.
Collaborate with Peers – Work closely with other support analysts and engineers to share knowledge, resolve complex issues, and improve troubleshooting processes.
Represent Fortra Professionally – Act as the face of the company by setting clear expectations, delivering quality service, and maintaining strong customer relationships.
Enhance Technical Expertise – Continuously develop your understanding of operating systems, networking, and software applications to improve problem-solving efficiency.

Qualifications

Strong desire to learn and grow in a technical support role.
Bachelor's degree in a technical field (preferred), or equivalent work experience.
Basic knowledge of Windows, Linux, macOS, (IBM i systems is advantageous), including experience in remote desktop, cloud, and virtualized environments.
Foundational understanding of TCP, File Transfer Protocols, and DNS, with troubleshooting knowledge in routing, firewalls, port management, and connectivity.
Strong problem-solving skills with a systematic approach to analyzing technical issues.
Excellent verbal and written communication skills, to guide customers through troubleshooting steps.
Ability to take initiative and work independently while also contributing within a team environment.
Previous experience in software support is a plus but not required—we prioritize curiosity and a willingness to learn!

Desirable Skills

Experience troubleshooting connectivity and networking issues related to TCP/IP, DNS, and FTP.
Familiarity with case management tools and customer support ticketing systems.
Exposure to cloud environments and virtualization platforms.
Knowledge of security principles related to software and network troubleshooting.
Prior experience in customer-facing technical roles.

Pay: ₹484,106.11 - ₹1,527,893.70 per year

Application Question(s):

Are you comfortable with a contractual position of 6months to 1year

Experience:

MFT: 3 years (Required)
Total: 3 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

customer experience associate jobs in remote

MFT - Associate Support Analyst

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Production Support Analyst

Regulatory Affairs Officer

Quality Assurance (QA)

Data QA Associate

Business Development Associate

Associate Cloud Specialist

Sales Associate – SaaS (Commission-Based)

Modeling & Simulation Specialist Associate

Associate Manager – SEO

Learning Programs Specialist (1 year Contract)

Managing director / Sales Director/ County Head | Remote | Worldwide

Associate Account Executive - Remote

Sales Specialist

Executive - Sales and Technical Services (F/M/D)

Assistant Manager - Business Development , North (F/M/D)

Associate Manager, IT

Consultant - Veeva RIM Professional Services

Associate Director of Sales

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