karnataka customer care assistant Jobs – 109 Open Jobs Today

Assistant Front Office Manager
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- Hospitality
- No experience needed
- 12th Pass
17h
Tech Lead Manager
Glean Technologies —Bengaluru, Karnataka
- Master's degree
- APIs
- AI
Software Development Engineer 2
WEX Inc. —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Java
1d
Senior Developer Content Manager, Connector SDK
Fivetran —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- AI
- Python
- Health insurance
- Paid time off
Software Engineer II - SAP ABAP FIORI
ZoomInfo Technologies LLC —Bengaluru, Karnataka
- Remote
- Computer Science
- Java
- Bachelor's degree
Staff Engineer
HackerRank Careers —Bengaluru, Karnataka
- Full-time
- System design
- Java
- Master's degree
Staff Software Engineer
McKesson —Bengaluru, Karnataka
- Oracle
- Java
- Databases
- Health insurance
- Paid time off
11d
Senior Staff Software Development Engineer
Zscaler —Bengaluru, Karnataka
- Azure
- AWS
- Computer networking
Senior Associate
Grant Thornton INDUS —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Research
- Analysis skills
- Communication skills
- Health insurance
- Cell phone reimbursement
Lead QA Automation Engineer
McKesson —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- Master's degree
- Health insurance
- Paid time off
2d
Senior Product & Conversational Designer
Teradata —Bengaluru, Karnataka
- Full-time
- Hybrid work
- APIs
- AI
Quick apply
Staff Product Manager, SSO - India
JumpCloud —Bengaluru, Karnataka
- Full-time
- Remote
- Software troubleshooting
- English
- Product management
Quick apply
Manager - Software Engineering
McKesson —Bengaluru, Karnataka
- Oracle
- System design
- Java
- Health insurance
- Paid time off
11d
Senior Software Engineer - Fullstack
BlackLine —Bengaluru, Karnataka
- Hybrid work
- Azure
- Computer Science
- B.Sc
9d
Computational Designer
Slate Technologies —Bengaluru, Karnataka
- Part-time
- AutoCAD
- Computer Science
- Master's degree
- Paid time off
Quick apply
Senior QA Automation Engineer
McKesson —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- Master's degree
- Health insurance
- Paid time off
2d
Senior AI Engineer
Xactly Corporation —Bengaluru, Karnataka
- Full-time
- Azure
- Laboratory experience
- Java
- Commuter assistance
- Health insurance
Sr. Software Engineer
McKesson —Bengaluru, Karnataka
- Oracle
- Java
- Databases
- Health insurance
- Paid time off
11d
Senior Development Engineer II, Security Operations
kAIgentic —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
Quick apply
Senior Manager, Software Engineering
Teradata —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Master's degree
- SQL
Quick apply

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Assistant Front Office Manager

Marriott International, Inc -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
17 hours ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26069242
Job CategoryRooms & Guest Services Operations
Location99 Residency Road, Bengaluru, Karnataka, India, 560 025
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

customer care assistant jobs in karnataka

Assistant Front Office Manager

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