Telangana Desktop support engineer Jobs – 139 Open Jobs Today

L2 Support Engineer - Hyderabad
GLORY —Hyderabad, Telangana
- ₹4,00,000 - ₹5,50,000 a year
- Full-time
- Azure
- Oracle
- Customer service
Quick apply
Trainee Engineer
Sysnet Global Technologies Pvt.Ltd —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Windows
- 12th Pass
Quick apply
Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Hyderabad, Telangana
- Software troubleshooting
- Windows
- Diploma
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Senior Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Hyderabad, Telangana
- Software troubleshooting
- Windows
- Diploma
Quick apply
Software Development Engineer in Test (SDET)
ACCELQ —Hyderabad, Telangana
- Email
- Java
- Software development
- APIs
Data Engineer (AWS)
CACI Ltd —Hyderabad, Telangana
- Weekend availability
- Oracle
- Databases
- SQL
- Health insurance
Quick apply
Data Engineer (AWS)
CACI Limited —Madhapur, Hyderabad, Telangana
- Weekend availability
- Oracle
- Databases
- SQL
- Health insurance
Analyst - Business Data Services 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
Quick apply
14h
QA - Automation Testing Engineer, AVP
State Street —Hyderabad, Telangana
- Full-time
- B.Sc
- Java
- Master's degree
- Health insurance
GIS Engineer
Geosys Enterprise Solutions —Hyderabad, Telangana
- Civil engineering
- English
- Analysis skills
- Health insurance
- Life insurance
Enterprise Software Test Engineer II
Medtronic —Nanakramguda, Hyderabad, Telangana
- Full-time
- Computer Science
- Java
- Bachelor's degree
6d
AI Automation Engineer (Browser Automation + AI Tooling)
QualMinds Technologies —Hyderabad, Telangana
- Salesforce
- DevOps
- Master's degree
Quick apply
Senior QA Automation Engineer
Experian —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- JavaScript
- APIs
- Health insurance
Quick apply
DevOps Engineer
BytesEdge —Hyderabad, Telangana
- Azure
- Computer Science
- DevOps
Customer Support Executive / Customer Care Executive / Service Desk Executive
DDismart —Hyderabad, Telangana
- From ₹15,000 a month
- Full-time
- Google Suite
- Computer Science
- Software troubleshooting
Quick apply
Sr. SQA Engineer
Align Technology —Hyderabad, Telangana
- Full-time
- CAD
- B.Sc
- Master's degree
Quick apply
5d
Senior End User Computing (EUC) Engineer
DAZN —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
GIS Developer
First American India Pvt Ltd —Hyderabad, Telangana
- Full-time
- Computer science
- Software troubleshooting
- Java
- Health insurance
Quick apply
Senior Enterprise Software Test Engineer
Medtronic —Nanakramguda, Hyderabad, Telangana
- Full-time
- Computer Science
- Java
- Bachelor's degree
6d
Business Analyst, Master Data Management
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Azure
- Oracle
Quick apply

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L2 Support Engineer - Hyderabad

GLORY -
Hyderabad, Telangana

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Job details

Permanent | Full-time
₹4,00,000 - ₹5,50,000 a year

Qualifications

Desktop support
TCP
ITIL Certification
Azure
Oracle
Customer service
IT service management
Encryption
Configuration management
Windows
Microsoft Office
Information security
DHCP
Analysis skills
DNS
ServiceNow
VMWare
TCP/IP
Desktop administration
Active Directory
Intune
VPN

Full job description

Description

ROLE PROFILE

ROLE TITLE: IS Support Engineer

FUNCTION: IS Operations

REGION: Asia Pacific

REPORTING: IS Operations Manager, APAC

LOCATION: Hyderabad, India

ROLE PURPOSE

The Level 2 IT Support Engineer is responsible for resolving incidents and fulfilling service requests, ensuring adherence to predefined processes, procedures and guidelines to meet customer needs.

This position is an exciting opportunity to work with best of breed technologies in a fast paced, vibrant working environment. The role provides a great opportunity for building and developing new skills, as well as opportunities to collaborate with colleagues abroad on technology-based projects.

Key Responsibilities

MAIN RESPONSIBILITIES

Utilise the ITSM platform (ServiceNow) to resolve Level 2 incidents and fulfill service requests within SLA.

Install, configure, diagnose, repair, maintain and upgrade IT hardware and supporting applications to ensure optimal performance while managing stakeholder expectations.

Administer and support Windows 11, MS Azure Suite (including Entra, Defender, Autopilot), PatchMyPC, VMware, Office 365, RingCentral Cloud Telephony, Oracle JD Edwards and other Oracle cloud-based applications.

Manage and maintain accurate IT hardware, software and licence data for all assets under their remit.

Manage the hardware asset lifecycle, hardware procurement processes and vendors to ensure assets are available and delivered in a timely manner.

Work with Dell and HP hardware and peripherals, including imaging and support for both onsite and remote field-based devices.

Order, configure and support Apple and Android devices.

Administer local printers and video conferencing solutions.

Support the Infrastructure Management team to ensure server, communication, and infrastructure work is carried out, and hardware maintained.

Test and update local Disaster Recovery plans in line with business needs.

Define and execute improvement actions; document IT technical guides and contribute to reporting statistics as required.

Support local, regional, and global IT and Information Security projects as required.

Skills, Knowledge & Expertise

REQUIRED EXPERIENCE AND QUALIFICATIONS

A Level 2 Desktop Support Engineer with at least 3 years’ relevant experience in onsite IT end user computing and basic infrastructure support.

Experience with various version of Windows Desktop OS. Windows 11 qualified preferred.

Proficiency in Active Directory, user administration and license management.

Experience with Microsoft Defender, patch management and device non-compliance investigation.

Hands-on experience with device registration and management within Microsoft Entra, Microsoft Intune, Microsoft Defender for Endpoint.

ITIL Foundation certification preferred.

Experience in managing the hardware asset lifecycle, hardware procurement processes and vendor management

Familiar with web filtering solutions such as Forcepoint.

Knowledge of comms room daily management.

Experience with typical desktop software (e.g. Bitlocker encryption, browsers, VPN)

Knowledge of telecom and unified communication solutions.

Ability to troubleshoot network issues for PCs and peripherals, including configuration management, DNS, DHCP and TCP/IP connectivity.

Strong understanding of IT Service Management processes for Incident, Change and Configuration Management.

REQUIRED SKILLS AND COMPETENCIES

Excellent customer service skills with proven ability to communicate effectively at all levels and manage stakeholders’ expectations.

Excellent troubleshooting capabilities.

Good technical mindset.

Strong analytical and problem-solving abilities, with good attention to detail.

Self-starter with the ability to take initiative and work independently under minimal supervision.

Team player with a collaborative mindset.

Experience working in a multinational corporation (MNC) environment.

About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

Customer Delight. We put our customers first.
Integrity. We do the right thing, always.
Innovation. We embrace new challenges and share the future.
Speed. We move fast, that’s how we stay ahead.
Diversity & Respect. We value the strength in our differences.
Teamwork. We succeed together.

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Refine Your Search

desktop support engineer jobs in telangana

L2 Support Engineer - Hyderabad

Trainee Engineer

Customer Support Engineer

Senior Customer Support Engineer

Software Development Engineer in Test (SDET)

Data Engineer (AWS)

Data Engineer (AWS)

Analyst - Business Data Services 5B

QA - Automation Testing Engineer, AVP

GIS Engineer

Enterprise Software Test Engineer II

AI Automation Engineer (Browser Automation + AI Tooling)

Senior QA Automation Engineer

DevOps Engineer

Customer Support Executive / Customer Care Executive / Service Desk Executive

Sr. SQA Engineer

Senior End User Computing (EUC) Engineer

GIS Developer

Senior Enterprise Software Test Engineer

Business Analyst, Master Data Management

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