Noida, Up Technical analyst 2 Jobs – 109 Open Jobs Today

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Senior NOC Manager

Impressico Business Solutions -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Jira
BCS
TCP
Azure
Computer Science
Ansible
IT service management
OSPF
LAN
English
PRTG
Master's degree
AWS
Presentation skills
Bachelor's degree
Network protocols
Splunk
BGP
Computer networking
Solarwinds
MPLS
ServiceNow
TCP/IP
Network monitoring
Communication skills
Python
Information Technology

Full job description

Location: Noida

Experience: 8 to 10 Years

No. Of Openings: 1

Job Description

Client Engagement & On-Site Representation

Serve as the primary on-site point of contact for the client’s network operations leadership and stakeholders.
Represent our organization professionally and credibly at the client site — in daily stand-ups, governance meetings, war rooms, and executive reviews.
Build and maintain a trusted advisor relationship with client stakeholders; understand their business priorities and align NOC delivery accordingly.
Manage client escalations end-to-end, ensuring rapid response, transparent communication, and a clear path to resolution.
Identify opportunities to expand or improve services in alignment with the client’s evolving needs, and coordinate with our internal account team.

Leadership & Team Management

Lead, mentor, and develop a 24/7 team of NOC engineers, analysts, and shift leads deployed on the client engagement.
Manage shift schedules, workload distribution, and on-call rotations to ensure uninterrupted coverage.
Set clear team objectives, KPIs, and individual development plans aligned with both internal and client goals.

Operations & Incident Management

Oversee 24/7 monitoring, incident response, and service restoration across the client’s network infrastructure.
Ensure adherence to contracted Service Level Agreements (SLAs) and operational metrics; report performance to both client and internal leadership.

Communication & Stakeholder Engagement

Translate complex technical situations into plain-language briefings for non-technical client stakeholders and C-level leadership.
Author and review incident reports, executive summaries, RCA documents, post-mortems, status dashboards, and operational documentation — all client-grade quality.

Strategy, Process & Continuous Improvement

Analyze incident trends, KPIs, and root causes to identify opportunities for automation, tooling improvements, and operational efficiency.
Drive automation initiatives for monitoring, alerting, ticketing, and routine NOC tasks within the client environment.
Collaborate cross-functionally with Network Engineering, Security, Cloud, DevOps, and Customer Success teams — on both our side and the client’s side.

Job Specification

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Electrical Engineering, or a related field (equivalent experience considered).
6+ years of progressive experience in network operations or IT service management, including 2+ years in a NOC leadership role.
Prior experience in a client-facing, on-site, or embedded delivery role with an external customer is strongly preferred.
Proven track record of leading 24/7 operations teams in high-availability, mission-critical environments.
Strong understanding of network protocols (TCP/IP, BGP, OSPF, MPLS, VLANs), routing/switching, firewalls, and WAN/LAN architecture.
Hands-on experience with network monitoring and ITSM tools such as SolarWinds, Nagios, Splunk, PRTG, Datadog, ServiceNow, GrafanaRemedy, or Jira, Pagerduty.
Experience working with cloud environments (AWS, Azure, or GCP) and hybrid infrastructure.

Required Key Skills

Communication Skills

Because this role is client-facing and embedded at the client site, exceptional communication ability is the single most important attribute. The successful candidate must demonstrate:

Excellent verbal communication — able to lead client conference bridges during major incidents, brief client executives confidently, and de-escalate tense conversations with senior client stakeholders.
Strong written communication — produces clear, well-structured, client-grade incident updates, executive summaries, RCA reports, and SOP documentation.
Executive presence and professional demeanor on-site — represents our organization with credibility, polish, and confidence in front of the client at all times.
Active listening and stakeholder empathy — adapts tone and depth to the audience, whether client engineers, client executives, end-users, or vendors.
Ability to remain calm, articulate, and composed under pressure during high-severity outages and difficult client conversations.
Skilled at facilitating cross-functional discussions across two organizations (ours and the client’s), driving alignment, and resolving conflicts diplomatically.
Comfortable presenting operational metrics, trends, and recommendations to senior and executive client leadership in MBR/QBR forums.
Fluency in English (written and spoken) required; additional languages aligned to the client’s geography are a plus.

Preferred Qualifications

Prior experience in a Managed Services Provider (MSP), systems integrator, or consulting environment delivering services to enterprise clients.
Experience with network automation tools (Ansible, Python scripting) technologies.
Familiarity with security operations and SOC collaboration.
Master’s degree in a relevant technical or management discipline.

Key Competencies

Client relationship management and stakeholder influence
Leadership and team development
Decision-making under pressure
Analytical thinking and root-cause analysis
Process orientation and continuous improvement mindset
Customer focus and service-orientation
Adaptability in a fast-paced, evolving client environment

Apply Now

Refine Your Search

technical analyst 2 jobs in noida, up

Senior NOC Manager

AI Agent Manager, Inference and Agentic AI

Sr. Consultant

Applications Developer

3779911-Senior Executive

Sales Manager

Full-Stack Architect | Adita Technologies

Sr. Applications Developer

3971965-Lead Assistant Manager

Application Development Module Lead

SOC - LEAD / Manager

Senior Lead Business Transformation

Oracle Fusion Patching Analyst

Sr Lead - SFDC Agentforce

Trainee Illustrator

Senior Principal, AI Delivery & Governance Lead

Insurance Consultant – Speciality & Commercial

3780002-Senior Manager

React Solution Architect

Sales & Marketing Executive

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