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Solution Specialist

Infinite Computer Solutions Ltd. -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Performance tuning
Software troubleshooting
Enterprise Software
Data analysis skills
Windows
Bachelor's degree
Scripting
Computer networking
MacOS
B.E.
VMWare
Citrix
Communication skills
PowerShell
Server management
Analytics

Full job description

Job Description (JD): SysTrack Admin (Lakeside SysTrack / DEX)

Role Summary

The SysTrack Admin is responsible for the setup, administration, and operational support of the Lakeside SysTrack platform to enable EUC / Digital Employee Experience (DEX) monitoring and analytics across enterprise environments. This role partners with EUC, infrastructure, and transformation teams to ensure successful deployments, accurate data insights, and continuous workspace performance optimization across desktops, laptops, and VDI.

Key Responsibilities

SysTrack Platform Administration & Operations

Own the end-to-end administration of the Lakeside SysTrack monitoring platform (setup, configuration, upgrades, health checks).
Perform ongoing platform support, ensuring availability, data integrity, and operational readiness.
Manage SysTrack components and ensure secure integration with existing enterprise systems.

Deployment Planning & Implementation

Lead deployment initiatives including:
- Deployment readiness assessments across customer environments (physical endpoints + VDI)
- Creation of deployment plans, roll-out strategies, and success criteria
- SysTrack architecture/design aligned to enterprise standards and customer specifications
Install, configure, and test SysTrack infrastructure components (as applicable) and coordinate with implementation teams.
Deploy SysTrack agents across endpoints at scale, ensuring minimal performance impact and maximum data quality.

Monitoring, Reporting & DEX Analytics

Deliver EUC/DEX monitoring and analytics for workspace health, experience scores, application performance, and stability.
Build and maintain dashboards, reports, and insights to track:
- Workspace performance trends
- Endpoint health and reliability
- Application usage/performance analytics
- User experience insights and degradation signals
Identify improvement opportunities and support workspace performance optimization initiatives.

Troubleshooting & Continuous Improvement

Conduct deep-dive analysis for endpoint/device issues using SysTrack telemetry.
Troubleshoot and resolve issues related to:
- Agent performance/data gaps
- Endpoint anomalies
- Application performance concerns
- SysTrack platform integration/communication issues
Collaborate with EUC and infrastructure teams to drive root cause analysis (RCA) and corrective actions.

Stakeholder Management & Documentation

Communicate complex technical insights in a clear, business-friendly way to non-technical stakeholders.
Provide documentation for operational procedures, deployment runbooks, architecture diagrams, and support playbooks.
Support customer or internal stakeholder reviews with data-backed recommendations and status updates.

Required Skills & Experience

Core Technical Skills

Strong hands-on experience administering Lakeside SysTrack
Solid experience in EUC / DEX monitoring, reporting, and analytics
Strong understanding of endpoint monitoring, diagnostics, and troubleshooting
Proficiency in workspace performance analysis and optimization
Good working knowledge of:
- Networking fundamentals
- Server management / platform operations
- Scripting (PowerShell preferred)

Operational & Enterprise Readiness

Experience supporting enterprise-scale environments, including large endpoint estates.
Proven capability to manage deployments end-to-end: planning design installation configuration testing validation.
Strong troubleshooting, problem-solving, and data analysis mindset.

Soft Skills

Strong stakeholder communication—able to translate technical data into actionable outcomes.
Strong documentation skills and attention to detail.

Preferred / Nice-to-Have

Background in IT Infrastructure / EUC operations
SysTrack Admin Certified
Experience supporting transformation, migration, or workplace modernization initiatives
Knowledge/experience with:
- VDI environments (Citrix/VMware/AVD, etc.)
- Windows 11 and MAC OS experience
- Windows performance tuning and troubleshooting
- Application analytics and digital experience monitoring

Key Deliverables / Success Measures

Successful SysTrack platform rollout and stable operations
High agent deployment coverage with accurate telemetry collection
Actionable DEX insights delivered via dashboards/reports
Reduced endpoint performance issues through proactive monitoring and RCA
Strong stakeholder satisfaction through clear communication and documentation

Qualifications

BE / Equivalent

Range of Year Experience-Min Year

Range of Year Experience-Max Year

Apply Now

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