Who we are
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
The Opportunity
UST is seeking a highly skilled, automation-first Windows Administrator, based in India, to support a US-based project in close partnership with our US team during US Eastern Time (EST/EDT) working hours. The role manages, modernizes, and optimizes enterprise Windows infrastructure across on-premises and Microsoft cloud environments—moving beyond manual operations to design scalable, intelligent automation that improves system stability, security, performance, and availability for business-critical applications and IT operations.
Key Responsibilities
- Administer and continuously optimize Windows Server environments (2016/2019/2022) to maximize availability, performance, and security across enterprise infrastructure.
- Manage Active Directory, Group Policy, DNS, DHCP, DFS, and related Windows services with a focus on standardization and automated configuration management.
- Design and build AI-assisted automation using Ansible, Python, and PowerShell to eliminate repetitive manual tasks across provisioning, patching, configuration, and lifecycle management.
- Engineer scalable, intelligent automation solutions and runbook-driven, self-healing workflows that reduce operational toil and mean-time-to-recovery.
- Monitor system health proactively, troubleshoot issues, and drive root-cause elimination to ensure high availability of services.
- Manage virtualization platforms such as VMware and Hyper-V, including automated provisioning and capacity optimization.
- Strengthen backup, disaster recovery, and business continuity through tested, automated recovery workflows.
- Implement and maintain system security, hardening, and compliance standards aligned with enterprise and Microsoft best practices.
- Support and optimize cloud-based Windows workloads in Microsoft Azure (hybrid and cloud-native).
- Collaborate daily with the US-based team during US Eastern Time (EST/EDT) working hours, ensuring strong handoffs, real-time support, and aligned delivery across the onshore–offshore model.
- Align on-call, incident response, and change windows to US business hours and the supported project’s operational calendar.
- Coordinate with network, security, cloud, and application teams to deliver integrated infrastructure outcomes.
- Maintain living documentation—architecture, automation playbooks, SOPs, configurations, and operational runbooks.
- Participate in on-call support and incident management, using automation to accelerate detection and resolution.
Required Skills
- Strong Windows Server administration and enterprise infrastructure experience, with a clear focus on building scalable, intelligent automation rather than manual operations.
- Proven proficiency in AI-assisted automation using Ansible, Python, and PowerShell (automation must not be limited to PowerShell alone).
- Expertise in Active Directory, Group Policy, DNS, DHCP, and file services.
- Hands-on experience with VMware or Hyper-V virtualization platforms.
- Experience with patch management, monitoring tools, backup solutions, and systematic troubleshooting.
- Knowledge of Microsoft Azure services and hybrid infrastructure environments.
- Understanding of cybersecurity best practices, endpoint protection, and access management.
- Strong analytical, problem-solving, and communication skills.
- Willingness and ability to work US Eastern Time (EST/EDT) shift hours from India and collaborate with a distributed US team.
Desired Skills
- Experience applying AI / Gen-AI assistants and tooling to accelerate infrastructure automation and operations.
- Exposure to Infrastructure as Code (IaC) and configuration management at scale.
- Experience with Microsoft 365, Exchange Online, or Intune administration.
- Familiarity with SCCM/MECM, WSUS, and infrastructure monitoring tools.
- Exposure to storage, networking, and data center operations.
- Knowledge of ITIL processes and enterprise support environments.
- Prior experience supporting US-based clients or projects in an onshore–offshore model.
Qualification
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 7+ years of experience in Windows system administration and infrastructure support.
- Relevant certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate, Azure Administrator, Red Hat Certified Specialist in Ansible Automation, VMware Certified Professional (VCP), or equivalent are preferred.
What we believe
Humility: We listen, learn, and help selflessly in our interactions.
Humanity: We use business to improve lives.
Integrity: We honor commitments and act responsibly in relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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