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Associate Engineer - AO

Ericsson -
Noida, Uttar Pradesh

Apply Now

Job details

3 hours ago

Qualifications

ITIL Certification
Management
CCNA
Engineering
English
Bachelor's degree
Computer networking
B.E.
Hindi

Full job description

Join our Team

About this opportunity:

Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role

Key Responsibilities:

Responsible for day to day operational performance
To lead the team as one coherent unit and deliver as per SLAs.
Ensuring KPI / SLA Fulfillment related to Network Surveillance.
Ensuring high motivation level of team resources
Providing Technical guidance and Leadership to the team members
To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
To ensure new nodes are integrated as per the standardized processes.
To predict man-power requirements
SLA reporting for Ticket. (Response & resolution)
Regular follow up on the events with relevant departments working on it as per the MSTOP process
To plan & perform all the shift operational activities.
To support and implement MSTOP processes.
To act as a planned work coordinator for emergency requests beyond normal office hours

Candidate Prerequisites:
Education: Degree in Bachelor of Engineering

Industry Experience:

At least 1.5 years’ experience in Telecom. Significant part of this experience must be in to Telecom Network
Having completed at least 18 months in current role.
Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage
Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
Language skills: Proficiency in Written & Spoken English & Hindi
Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 784920

Apply Now

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