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D365 Commerce, POS & Customer Service Consultant

Simform -
Ahmedabad, Gujarat

Apply Now

Job details

Full-time

Qualifications

Pricing
Azure
Customer service
Google Cloud Platform
AWS
POS
APIs
Customer support
AI
Communication skills

Full job description

Location: Ahmedabad, Gujarat

Job Type: Full Time

About Simform:

Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.

Role Overview

We are looking for a D365 Commerce, POS & Customer Service Consultant with strong experience in Dynamics 365 Commerce, Retail POS, Omnichannel Customer Service, and Customer Engagement (CE/CRM). The ideal candidate should have a balanced techno-functional background with expertise in retail operations, customer support processes, POS solutions, and omnichannel customer engagement within the Microsoft ecosystem.

Key Responsibilities

Configure and support D365 Commerce, Retail POS, and Customer Service solutions.
Work on Store Commerce / MPOS / CPOS implementations and retail operations.
Support POS processes including billing, returns, exchanges, loyalty, promotions, discounts, gift cards, and store operations.
Configure and support Omnichannel Customer Service capabilities including chat, queues, routing, SLAs, case management, and customer communication workflows.
Work on CRM functionalities including Accounts, Contacts, Activities, Cases, and customer engagement processes.
Support customer journey and omnichannel experiences across retail stores, support channels, and digital platforms.
Collaborate with technical teams for integrations, automation, APIs, and customization requirements.
Support implementation, migration, enhancement, rollout, and production support activities.
Work with Power Platform, Dataverse, dashboards, workflows, and automation solutions.
Explore Copilot, AI-assisted support, and customer engagement use cases where applicable.

Required Skills

Strong hands-on experience with Dynamics 365 Commerce and Retail POS solutions.
Experience with Store Commerce, MPOS, CPOS, and retail operations.
Good understanding of POS lifecycle, pricing, promotions, loyalty, returns, exchanges, and omnichannel retail processes.
Experience with Dynamics 365 Customer Service and CE/CRM modules.
Understanding of case management, SLA management, queues, routing, and customer support workflows.
Exposure to Dataverse, model-driven apps, Power Automate, and Power Platform capabilities.
Basic understanding of Commerce architecture including CSU, Retail Server, CRT, and integrations is preferred.
Experience with APIs, integrations, Azure services, or middleware tools is an advantage.
Good communication, stakeholder management, and problem-solving skills.

Preferred Certifications

Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate (MB-340)
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) -good to have
Microsoft Certified: Dynamics 365 Fundamentals (MB-910) -good to have

Preferred Profile

Strong understanding of retail operations, POS systems, customer service, and omnichannel engagement.
Experience working on implementation, rollout, migration, or support projects.
Ability to work closely with business users, retail teams, support teams, and technical consultants.
Interest in AI, Copilot, automation, and next-generation customer engagement technologies within the Microsoft ecosystem.

Apply Now

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