JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager Transport
Position Overview:
We are seeking a dedicated Assistant Manager Transport to support and manage comprehensive transport operations for approximately 2,000 employees . This role requires a versatile professional who can seamlessly operate between both sites, provide backup leadership to the Transport Manager, and ensure smooth, efficient, and safe transportation services for all employees.
Key Responsibilities:
Transport Operations ManagementAssist in managing daily transport operations for ~2,000 employees across both locations
Coordinate employee transport schedules, routes, and vehicle assignments
Monitor real-time transport operations and resolve service disruptions
Ensure optimal fleet utilization and route efficiency across Aquila and Centaurus
Manage transport booking systems, employee registrations, and route changes
Oversee special transport arrangements for events, extended hours, and emergency situations
Dual-Location FlexibilitySeamlessly switch operations between Aquila and Centaurus as required
Maintain consistent service standards and operational procedures across both sites
Coordinate inter-location transport services and employee transfers
Adapt to varying demand patterns and operational requirements at each location
Ensure effective communication and coordination between both site operations
Backup Leadership & Management SupportAct as primary backup to Transport Manager during absences
Take full operational responsibility when required
Make critical decisions regarding route changes, vendor issues, and service disruptions
Lead team meetings and provide operational guidance to transport coordinators
Handle escalations and client communications in Transport Manager's absence
Maintain operational continuity during peak periods and emergencies
Vendor & Fleet ManagementManage relationships with transport service providers and taxi vendors
Monitor vendor performance against SLAs and service quality standards
Coordinate vehicle maintenance schedules and ensure fleet readiness
Oversee vendor compliance with safety, insurance, and regulatory requirements
Negotiate service improvements and resolve vendor-related issues
Manage backup transport arrangements and emergency fleet mobilization
Employee Service & ExperienceEnsure exceptional transport experience for all UBS employees
Handle employee queries, complaints, and special transport requests
Manage transport-related communications and announcements
Coordinate with HR and Admin teams for new joiners and transport onboarding
Implement feedback mechanisms and service improvement initiatives
Support disabled employees and special accessibility requirements
Safety & Compliance ManagementEnsure all transport operations comply with local traffic and safety regulations
Monitor driver performance, behavior, and adherence to safety protocols
Coordinate regular vehicle inspections and safety audits
Maintain transport-related documentation, permits, and compliance records
Lead emergency response procedures and incident management
Implement and monitor COVID-19 and health safety protocols
Technology & AnalyticsManage transport management systems and mobile applications
Generate operational reports, analytics, and performance dashboards
Track key performance indicators (KPIs) and service metrics
Optimize routes using GPS tracking and route planning software
Support digital initiatives and transport technology implementations
Required QualificationsEducation & ExperienceBachelor's degree in Transportation Management, Operations, Business Administration, or related field
5-8 years of transport/logistics management experience
3+ years in supervisory or team leadership roles
Experience managing large-scale employee transport operations (1000+ users preferred)
Background in corporate transport services or fleet management
Core CompetenciesTransport Operations Expertise
Deep understanding of route planning, fleet management, and logistics optimization
Experience with transport management systems and GPS tracking technology
Knowledge of local traffic patterns, regulations, and transportation infrastructure
Understanding of vehicle maintenance, safety standards, and compliance requirements
Leadership & Management Skills
Strong leadership capabilities with ability to step into managerial role
Excellent crisis management and problem-solving skills
Ability to manage multiple priorities and work under pressure
Strong decision-making skills and operational judgment
Experience in vendor management and contract oversight
Communication & Interpersonal Skills
Excellent communication skills in English and local languages
Strong stakeholder management and client service orientation
Ability to handle employee queries and resolve conflicts effectively
Presentation skills for management reporting and team meetings
Technical SkillsProficiency in transport management software and GPS systems
Advanced Excel skills for data analysis and reporting
Knowledge of fleet management principles and best practices
Understanding of safety regulations and compliance requirements
Basic knowledge of vehicle maintenance and technical specifications
Key Performance IndicatorsService Reliability: On-time performance and service availability metrics
Employee Satisfaction: Regular feedback scores and complaint resolution times
Operational Efficiency: Cost per employee, fleet utilization rates, and route optimization
Safety Performance: Incident rates, compliance scores, and safety audit results
Vendor Management: SLA compliance, cost management, and service quality metrics
System Availability: Transport system uptime and booking system performance
Working Conditions & RequirementsFlexible work location: Must be able to work from either Aquila or Centaurus as needed
Extended hours: Availability during early morning and late evening transport hours
Emergency availability: 24/7 on-call support for transport emergencies
Physical requirements: Ability to visit transport hubs, coordinate with drivers, and inspect vehicles
Travel: Occasional travel between locations and vendor facilities
Career Development OpportunitiesDirect pathway to Transport Manager role
Cross-functional exposure to facilities management operations
Leadership development and management training programs
Professional certifications in transportation and logistics management
Opportunity to implement innovative transport solutions and technologies
Compensation & BenefitsCompetitive salary commensurate with experience
Performance-based incentives and annual bonuses
Transportation allowance and fuel reimbursement
Comprehensive health and wellness benefits
Professional development and training opportunities
JLL career advancement pathways
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
