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Desktop Support Engineer

Strideck technologies private limited
Gandhinagar, Gujarat

Quick apply

Job details

Full-time
₹10,000 - ₹20,000 a month
12 hours ago

Qualifications

BCS
Desktop support
TCP
Microsoft Outlook
Computer Science
Software troubleshooting
LAN
Windows
Microsoft Office
Assembly
DHCP
Analysis skills
Bachelor's degree
Computer hardware
IT support
DNS
Linux
TCP/IP
Diploma
Communication skills
Active Directory
CompTIA A+
Help desk
Information Technology
VPN

Full job description

We are looking for a dedicated and technically skilled Desktop Support Engineer to provide IT support to our employees. The ideal candidate will be responsible for troubleshooting hardware, software, network, and system-related issues, ensuring minimal downtime and smooth day-to-day operations. The candidate should have excellent problem-solving skills and a customer-focused approach.

Key Responsibilities

Provide technical support for desktops, laptops, printers, scanners, and other IT peripherals.
Install, configure, and maintain Windows, macOS, and Linux operating systems.
Diagnose and resolve hardware, software, and operating system issues.
Install, configure, and troubleshoot business applications and office productivity software.
Handle user account creation, password resets, and access-related issues.
Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, DNS, and printer connectivity.
Configure and maintain email clients such as Microsoft Outlook and other communication tools.
Perform routine system maintenance, updates, and security patch installations.
Coordinate with vendors for hardware repairs, replacements, and warranty claims.
Set up workstations for new employees, including hardware, software, and user account configuration.
Maintain inventory of IT assets, software licenses, and accessories.
Document support requests, resolutions, and technical procedures.
Ensure compliance with IT security policies and company standards.
Escalate complex technical issues to senior IT staff when required.
Provide timely and professional technical support to end users.

Required Skills & Qualifications

Proven experience as a Desktop Support Engineer or in a similar IT support role.
Strong troubleshooting skills for desktop hardware and software issues.
Good knowledge of Windows, macOS, and Linux operating systems.
Experience with Microsoft Office 365 and common business applications.
Understanding of networking concepts including TCP/IP, DHCP, DNS, VPN, LAN, and Wi-Fi.
Knowledge of Active Directory, user management, and group policies is preferred.
Familiarity with antivirus solutions, endpoint security, and system updates.
Basic understanding of computer hardware assembly and replacement.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Customer-focused attitude with the ability to work under pressure.
Ability to work independently as well as collaboratively in a team environment.
Willingness to work on-site during the night shift (6:30 PM – 3:30 AM).

Preferred Qualifications

Diploma/Bachelor's Degree in Computer Science, Information Technology, or a related field.
Certifications such as CompTIA A+, Microsoft Certified, ITIL, or equivalent will be an added advantage.
1–3 years of experience in desktop support or IT helpdesk.

Location: On-site
Shift Timing: 6:30 PM – 3:30 AM (Night Shift)

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

Quick apply

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