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Salesforce Functional Consultant Business Analyst

Process360
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Salesforce Certification
Salesforce
DevOps
Tableau
Presentation skills
Bachelor's degree
Agile
Financial services
Middleware
Business requirements
AI
Heroku
Data warehouse
Pre-sales
Analytics
SDLC

Full job description

Role Description:

Understand customers’ business processes and business requirements to document, analyse and map user requirements to Salesforce solutions and conduct fit-gap analysis of the requirements. Good functional understanding of Salesforce products/solutions and industry domains. Able to map solutions, define the functional design of the solution and develop test plan and test cases.

Responsibilities :

Engage with customers to understand business requirements, do a fit-gap analysis and map requirements to Salesforce solutions and propose solutions to meet requirements
Own and define the functional design of the Salesforce solution
Document the business requirements and maintain requirements traceability matrix
Define the test plan and test cases for testing the developed application and reports
Co-ordinating with the customer end-users for functional testing/User Acceptance Testing
Preparing the end-user training documentation and conducting end user training workshops
Provide presales support by reviewing RFPs, analysing requirements, engaging in customer discussions, preparing the requirements mapping, solution proposal and effort estimates, presenting the solution proposal, configuring demos and conducting solution demos
Close co-ordination with the PM, Solution Architect and Technical consultants for providing inputs for technical design, validating the application and conducting functional testing of the solution
Conducting peer-reviews of the solution design and technical design
Contribute to the guidelines and best practices for architecting and designing Salesforce solutions
Participate and support in design and development of pre-built solutions
Develop deep functional and technical understanding of Salesforce products and solutions. Continuously enhance knowledge and skills on Salesforce products and solutions
Conduct knowledge sharing for internal teams to share knowledge internally

Required Experience and Skills:

Highly motivated resource with excellent communications and presentation skills.
Experience of presenting to senior leaders and C-level execs
Solid functional knowledge across Salesforce products and solutions
Experience of designing solutions for highly scalable Salesforce solutions integrated with other enterprise solutions like ERP, HCM, Middleware, Data warehousing, BI/AI
Minimum 3 years as BA/Functional Consultant experience for Salesforce Solutions
Hands-on project delivery experience of atleast 5 years and with large end-to-end project implementations for enterprise customers
Total Experience of 7-10 years with atleast 5 years of Salesforce experience
Must have Salesforce Certification(s).
Sound understanding of SDLC, Agile/DevOps methodologies and Salesforce DX
Team player. Works collaboratively with sales, presales and delivery teams

Desired Skills and Experience:

Knowledge of other enterprise class solutions like ERP, HCM, Middleware, DW, BI/AI
Experience of working / integrating with other Salesforce products e.g. Einstein Analytics, Mulesoft, Heroku, Tableau
Experience of working and engaging with customers in Europe, Middle East and India regions
Knowledge and experience in Financial Services, Health, Government, Retail/CG industries preferred
Highly aware of industry trends and latest developments on CRM solutions

Location: Hyderabad

Apply Now

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