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Air Logistics Healthcare Operational Care Specialist

Kuehne+Nagel -
Mumbai, Maharashtra

Apply Now

Job details

Permanent

Qualifications

Communication skills

Full job description

JOB DESCRIPTION

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

Manage end-to-end airfreight export operations (healthcare-focused), ensuring compliant, timely shipment execution while coordinating with internal teams, airlines, and stakeholders to deliver on customer commitments.

How you create impact

Execute end-to-end airfreight operations for healthcare shipments, including booking, order entry, and preparation of all export/import documentation in line with regulatory and compliance standards.
Coordinate closely with Customer Care (CCL) and Revenue Care (RCC) teams to ensure all shipment requirements are fulfilled accurately and within agreed timelines.
Create and maintain shipment records in internal transport management systems, ensuring data accuracy and timely updates across all milestones.
Organize transport solutions aligned with customer promise, including obtaining Dangerous Goods (DG) approvals where required and escalating discrepancies proactively.
Monitor shipment progress and ensure departure and arrival confirmations, highlighting any deviations and maintaining clear communication with stakeholders.
Manage export consolidations and import de-consolidations, ensuring smooth cargo flow and documentation accuracy.
Review and validate shipping instructions, ensuring alignment with country-specific regulations, compliance requirements, and agreed rate/routing conditions.
Ensure all documentation is issued within 24 hours of departure, maintaining high standards of accuracy and audit readiness.
Track and report on carrier and vendor performance, ensuring strong data quality to support customer reporting and operational insights.
Drive cost awareness and efficiency through accurate cost/revenue updates, supporting profitability and collaboration with CCL and RCC teams.
Support the resolution of claims and disputes, ensuring timely investigation and closure while maintaining customer satisfaction.

What we would like you to bring

Experience: 4–5 years in airfreight operations within a similar capacity
Scope: 90% Export Operations / 10% Import exposure
Industry Exposure: Preferably Healthcare / Pharma logistics operational care
Operational Volume: Handling ~10–12 shipments per day (300–400 shipments/month)
Geographical Coverage: Bombay & Ahmedabad
Skillset:
- Strong communication skills with ability to build good rapport with airlines and stakeholders
- Solid general air logistics operations exposure
- Detail-oriented with strong coordination and problem-solving abilities
Certification: DG (Dangerous Goods) certification is an added advantage
Role Type: Individual Contributor (IC role)

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.
Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Contact

Kuehne+Nagel Recruitment Team

Apply Now

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