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Service Delivery Management Consultant 1- Support

Oracle -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
8 hours ago

Qualifications

BCS
Oracle
Computer Science
Software Engineering
Change management
Bachelor's degree
Computer Engineering
IT

Full job description

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.
It’s a big challenge, but big challenges are what we do best. We’re already transforming major healthcare organizations helping them turn data into lifesaving decisions and better patient care.
From patients to providers, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. As a global leader we’re looking for a Support Integration Architect to drive success as part of our Integration Services team. Join us and create the future.
If you have Oracle Health Cerner Millennium application or technical experience, this is an incredible opportunity to excel in an exciting, fast-paced arena!

Responsibilities
The Support Integration Architect will manage client relationships and system health, troubleshoot complex technical integration issues with a high degree of variability, and analyze metrics for improvement strategies.

Responsibilities to include:

Develop and plan the execution of client domain strategy.
Track and implement standard recommendations for aligned clients to enhance domain health, safety and usability of the Oracle Health products and services.
Troubleshoot complex technical integration issues, escalating as appropriate.
Analyze performance metrics and identify and propose domain stability improvement strategies.
Work with cross-functional organizations to identify and evaluate packages for code compatibility
Contribute to internal team value and improvements.

Basic Qualifications:

At least 2 years of total combined related work experience and completed higher education, including:
- At least 1 year of healthcare information technology (HCIT) consulting, HCIT support, and/or other client-facing or HCIT or clinical solution work experience

Preferred Qualifications:

At least 2 years of technical or clinical support and/or implementation work experience
At least 1+ year of Cerner Millennium experience or completion of the Oracle Health Integration Architect Development Program
Experience with CCL and ad hoc investigations
Experience with modification to and maintenance of Ops jobs, purge templates and unauthenticated data
Experience with change management, and domain strategy
Bachelor’s degree Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, Information Technology, Information Systems or equivalent experience

Expectations:

Provide 24/7 on-call support as needed
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned
Working in afternoon shift -3.30 am to 12.30 pm CT

Apply Now

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