JOB TITLE: SENIOR ENTERPRISE SERVICE ENGINEER
REPORTS TO: Director – Technical Services, India
LOCATION: India
DATE: July 2025
Since 1979, Meridian has guided customers in transforming the technology tools and resources they already have into undeniable business value. We do more than help our customers simply buy technology; at Meridian, we partner with our customers to adopt technology to enable their business strategy and growth. Meridian helps maximize the value of technology investments with our technology adoption experts and their 3000+ certifications, flexible consumption and deployment models, contract and service management, global service and support, and custom finance options.
POSITION SUMMARY
The Sr. Enterprise Service Engineer is an experienced technical resource responsible for developing and implementing end-to-end solutions to complex business networking and communications problems for new and existing clients. This individual’s primary responsibility will be to serve our managed service contracts but may occasionally also work with the Project Management Office to staff project-based network implementation work, as well as respond to T&M requests. The Sr. Enterprise Service Engineer is responsible for the entire lifecycle of an engagement (planning to close) to which they have been assigned. Presentations and video conference calls are a critical part of this position. The ability to properly and professionally manage customer expectations and to calmly handle stressful and complex troubleshooting scenarios are requirements of this position.
DUTIES AND RESPONSIBILITIES
Managed Service Support and Post-Sales (Project) Implementation and Troubleshooting
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Engage in a timely manner, helping Meridian achieve Service Level Agreements (SLA);
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Ensure customer documentation is kept up to date;
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Design and implement, or re-design and troubleshoot complex perimeter and data security solutions including firewalls, intrusion detection / prevention, VPN’s, remote access, and monitoring tools, be well-versed around Cisco and/or Palo Alto’s security portfolio. Expertise around the specific product list is preferred: Palo Alto, Cisco ASA, Cisco FirePower (SourceFire), Cisco ISE.
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Troubleshoot complex LAN/WAN infrastructure issues under stressful conditions;
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Design and implement complex, scalable and highly resilient LAN/WAN infrastructure solutions utilizing products from such manufacturers as Cisco, Palo Alto, etc.;
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Successfully manage the entire lifecycle of an implementation engagement from Plan to Close;
Risk Management
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Escalate issues to the Project Management Office and to Engineer’s Manager before they jeopardize the success or financial viability of an engagement;
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Participate in quarterly meetings with the Infrastructure team to discuss recent engagements, challenges, and opportunities; incorporate improvements into the pre-sales process.
Communications
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Manage cross-functional interdependencies.
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Responsible for clear and timely communication to multiple stakeholder groups.
- Responsible for communicating the details of an opportunity / engagement to both the business and technical teams.
Miscellaneous
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Participate with the Project Management Office in project post-mortems and collaborate on recommendations reports in order to identify successful and unsuccessful project elements;
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Participate in or lead quarterly business reviews (QBRs) with customers.
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Perform other duties as assigned.
QUALIFICATIONS & REQUIREMENTS
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8+ years’ experience as an IT professional, working hands-on designing, configuring, and installing network solutions (wireless, route/switch, and datacenter), with a demonstrated increase in responsibility over time;
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Bachelor’s degree in a business or IT-related field;
- CCIE in Security;
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Palo Alto PCNSE a plus;
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Proficiency in MS Office (Including Word, Excel, Outlook, Project, PowerPoint, & Visio).
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Excellent written and verbal communication skills, with the ability to interface at varying and appropriate levels of management;
- Excellent customer relationship management skills;
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Ability to break down technical concepts into business term;
- Strong team player with emphasis on soft skills and relationship building;
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In-depth knowledge of numerous security technologies including firewalls, intrusion detection, VPN’s, remote access and monitoring tools;
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Significant, hands-on experience with design principles ensuring high availability, reliability and security and the implementation of solutions relying on those principals;
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Extensive knowledge of current IEEE networking standards and a fundamental understanding of future technologies;
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Significant, hands-on experience with core distribution and access layer design and implementation strategies;
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Experience with infrastructure costing and sizing, security infrastructure design, and DR planning;
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Significant, hands-on experience with Cisco LAN/WAN networking and Internet hardware and software:
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Network Security: Palo Alto firewalls, Cisco ISE, Cisco ASA, Cisco FirePower
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Networking: Cisco routing and switching, Cisco datacenter switches, Cisco wireless controllers and lightweight access points, and Cisco routers (ISR, ASR);
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In-depth knowledge of numerous networking technologies including wireless (a, b, g, n), spanning-tree, routing protocols (EIGRP, OSPF, BGP), various layer-2 and layer-3 LAN/WAN protocols (Ethernet/GigE/10GigE, PPP, HDLC, Frame-Relay, SONET, ATM, MPLS, etc.), load-balancing, content filtering, and monitoring tools;
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Proven ability to solve complex technical challenges under stressful conditions;
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Proven ability to manage multiple projects simultaneously;
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Well organized, thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude;
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Ability to handle multiple priorities and interruptions with minimal impact on productivity;
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Demonstrate a high level of independent judgment and initiative;
- Ability to maintain a flexible work schedule;
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Ability to obtain and maintain both pre- and post-sales technical certifications from manufacturers (e.g. Cisco, Palo Alto, Juniper, HP, etc.)
Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
