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System Administrator with end user support
GKS INFOTECH PVT LTD —Kochi, Kerala
- From ₹35,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- English
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- Azure
- Oracle
- Databases
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System Administrator with end user support

GKS INFOTECH PVT LTD
Kochi, Kerala

Quick apply

Job details

Full-time
From ₹35,000 a month
3 days ago

Qualifications

Jira
Network administration
Desktop support
System administration
Computer Science
Software troubleshooting
LAN
English
Windows
Network infrastructure
Bachelor's degree
Team management
ServiceNow
Desktop administration
Diploma
Communication skills
Help desk
Information Technology
VPN

Full job description

Job Summary

We are seeking an experienced and dedicated Infrastructure Engineer to manage and support IT infrastructure operations. The ideal candidate should possess a minimum of 4 years of relevant experience, strong expertise in Windows environments, end-user support, and network infrastructure, along with proven experience in team handling (minimum 5 members). The candidate must have effective English communication skills and be willing to work in the US shift.

Key Responsibilities

Manage, monitor, and maintain IT infrastructure to ensure system availability, stability, and performance.
Administer, configure, and troubleshoot Windows environments and related infrastructure components.
Provide end-user support by troubleshooting hardware, software, system access, email, and IT-related issues.
Monitor and troubleshoot network-related issues, including LAN/WAN, switches, routers, VPN, and connectivity problems.
Lead and manage a team of minimum 5 members, ensuring smooth daily operations and productivity.
Handle incidents, service requests, and issue tracking through ticketing tools.
Monitor infrastructure performance and troubleshoot system-related issues proactively.
Coordinate with internal teams and clients to ensure timely issue resolution and operational support.
Perform regular system maintenance, updates, and patch management.
Maintain accurate documentation of incidents, troubleshooting steps, configurations, and infrastructure processes.

Required Skills & Qualifications

Minimum 4 years of experience in IT Infrastructure / System Administration.
Mandatory experience in team management (minimum 5 team members).
Strong hands-on experience in Windows administration and support.
Experience in End User Support / Desktop Support for handling user-level technical issues.
Basic to intermediate experience in network administration and troubleshooting.
Experience with ticketing tools such as:
ServiceNow
Jira
Freshservice
ManageEngine
Strong verbal and written communication skills in English.
Willingness to work in the US Shift.
Good analytical, troubleshooting, and problem-solving skills.

Educational Qualification

Bachelor’s Degree / Diploma in Computer Science, Information Technology, or a related field.

Work Location: In person

Pay: From ₹35,000.00 per month

Work Location: In person

Quick apply

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