Data conversion operator Jobs

Branch Head
ADMIRE TOURS AND HOLIDAYS PVT LTD —Dwarka Mor Metro Station, Delhi, Delhi
- ₹25,000 - ₹40,000 a month
- Full-time
- Customer service
- Human resources
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
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Branch Head

ADMIRE TOURS AND HOLIDAYS PVT LTD
Dwarka Mor Metro Station, Delhi, Delhi

Quick apply

Job details

Full-time
₹25,000 - ₹40,000 a month
11 hours ago

Benefits

Provident Fund
Health insurance
Cell phone reimbursement
Paid sick time

Qualifications

Customer service
Performance management
Information security
Quality assurance
Human resources
Retail sales

Full job description

Position Overview

The Branch Head is responsible for the overall performance, profitability, growth, employee productivity, customer satisfaction, vendor relations, and operational efficiency of the branch. The role involves leading sales teams, managing vendors and suppliers, ensuring service excellence, resolving disputes, and achieving business targets while maintaining company standards and compliance.

Key Responsibilities1. Sales Management & Business DevelopmentRevenue Generation

Achieve monthly, quarterly, and annual branch sales targets.
Drive B2B, B2C, Corporate, Group Tours, FIT, and MICE sales.
Develop strategies to increase revenue and market share.
Monitor sales conversion ratios and profitability.
Identify new business opportunities and partnerships.

Team Sales Performance

Conduct daily sales review meetings.
Monitor leads, inquiries, quotations, and closures.
Support sales executives in closing high-value deals.
Analyze sales reports and performance metrics.
Ensure proper CRM and lead management.

Market Expansion

Build relationships with travel agents, corporate clients, schools, colleges, and institutions.
Develop local marketing initiatives and promotional campaigns.
Participate in travel exhibitions, roadshows, and networking events.

2. Employee Management & LeadershipTeam Supervision

Lead and manage sales, operations, ticketing, marketing, and support teams.
Allocate responsibilities and monitor performance.
Ensure coordination among departments.

Recruitment & Training

Conduct interviews and hiring processes.
Assist HR in manpower planning.
Organize employee induction and onboarding.
Conduct regular training sessions on sales, customer service, and product knowledge.

Performance Management

Set KPIs and KRAs for employees.
Conduct performance reviews.
Implement performance improvement plans where necessary.
Reward and recognize top performers.

Employee Engagement

Maintain a positive work culture.
Address employee concerns and grievances.
Improve employee retention and motivation.

3. Vendor ManagementVendor Relationship Management

Maintain strong relationships with hotels, transporters, DMCs, airlines, cruise operators, and activity suppliers.
Negotiate competitive B2B rates and contracts.
Develop strategic partnerships for better pricing and inventory.

Vendor Performance Monitoring

Evaluate vendor service quality.
Monitor customer feedback regarding vendor services.
Conduct periodic vendor performance reviews.
Ensure vendors comply with agreed service standards.

Cost Optimization

Negotiate better rates and seasonal contracts.
Control operational costs without compromising service quality.
Identify alternative vendors for contingency planning.

4. Operations ManagementTour Operations

Ensure smooth execution of all travel bookings and tour operations.
Monitor itinerary planning and service delivery.
Coordinate with vendors and internal teams.

Quality Assurance

Ensure timely confirmations and documentation.
Maintain service quality standards.
Monitor customer satisfaction scores.

Crisis Handling

Handle tour disruptions, cancellations, flight delays, and emergency situations.
Ensure immediate resolution of operational issues.

5. Customer Relationship ManagementCustomer Satisfaction

Ensure excellent customer experience.
Monitor customer feedback and reviews.
Resolve escalated complaints promptly.

Retention Programs

Develop repeat customer strategies.
Promote referrals and loyalty programs.

6. Financial ManagementBudget Control

Manage branch budgets and expenses.
Ensure branch profitability.
Monitor revenue and cost reports.

Payment Management

Oversee vendor payments.
Monitor customer outstanding payments.
Ensure collection targets are achieved.

Financial Reporting

Submit monthly MIS reports.
Analyze profit margins and branch performance.

7. Dispute Management & Conflict ResolutionEmployee Disputes

Handle employee conflicts professionally and confidentially.
Conduct fact-finding discussions.
Coordinate with HR for disciplinary actions when required.
Promote workplace harmony and teamwork.

Customer Disputes

Resolve complaints regarding bookings, refunds, service issues, and tour experiences.
Negotiate mutually beneficial solutions.
Escalate legal matters when necessary.

Vendor Disputes

Resolve pricing disagreements, service failures, payment disputes, and contractual issues.
Ensure business continuity while protecting company interests.

Inter-Departmental Disputes

Mediate conflicts between departments.
Ensure smooth communication and collaboration.

Escalation Management

Maintain a structured dispute resolution process.
Document all disputes and resolutions.
Submit escalation reports to management.

8. Compliance & Risk Management

Ensure adherence to company policies.
Maintain legal and regulatory compliance.
Monitor data confidentiality and customer information security.
Identify operational and business risks.
Implement preventive and corrective measures.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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