Manager/head/sr. supervisor Jobs

Service Head
crowning consulting —Chandauli District, Uttar Pradesh
- ₹15,00,000 - ₹17,00,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
2d
Service Head (COMMERCIAL VEHICLES)
crowning consulting —Kolkata, West Bengal
- ₹15,00,000 - ₹17,00,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
2d
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- Full-time
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Service Head (COMMERCIAL VEHICLES)
crowning consulting —Kolkata, West Bengal
May require travel for customer visits, branch support, and. The Service Head is responsible for overseeing workshop operations, service teams, customer…
₹15,00,000 - ₹17,00,000 a year
Quick apply
2d

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Service Head

crowning consulting -
Chandauli District, Uttar Pradesh

Quick apply

Job details

Full-time
₹15,00,000 - ₹17,00,000 a year
2 days ago

Benefits

Provident Fund
Health insurance
Cell phone reimbursement

Qualifications

Financial planning
Mechanical engineering
Management
Mechanical Engineering
Master's degree
Bachelor's degree
BSME
MBA
Leadership
Communication skills

Full job description

Job Purpose

To lead and manage the Commercial Vehicle Service Operations of the dealership, ensuring exceptional customer satisfaction, workshop productivity, profitability, technical excellence, and compliance with OEM standards. The Service Head is responsible for overseeing workshop operations, service teams, customer retention, warranty administration, and business growth while maintaining high levels of operational efficiency.

Key ResponsibilitiesService Operations Management

Lead and oversee all workshop and service center operations for commercial vehicles.
Ensure efficient execution of preventive maintenance, repairs, breakdown services, and annual maintenance contracts.
Monitor workshop productivity, efficiency, and labor utilization.
Ensure timely vehicle turnaround and adherence to service commitments.
Implement OEM service standards, processes, and best practices.

Business Performance & Profitability

Achieve monthly and annual service revenue, labor sales, and profitability targets.
Drive growth in workshop labor revenue, spare parts sales, and value-added services.
Monitor service KPIs and identify opportunities for business improvement.
Control operating costs while maintaining service quality standards.

Customer Relationship Management

Ensure high customer satisfaction and customer retention.
Develop strong relationships with fleet owners, transport operators, institutional customers, and key accounts.
Handle escalated customer complaints and ensure timely resolution.
Conduct customer visits and service review meetings with major fleet customers.

Team Leadership & Development

Lead, mentor, and develop service managers, workshop supervisors, service advisors, and technicians.
Conduct performance reviews and training programs.
Ensure adequate manpower planning and skill development.
Foster a culture of accountability, teamwork, and continuous improvement.

Workshop & Technical Management

Ensure availability and effective utilization of workshop equipment and tools.
Monitor technical diagnosis, repair quality, and first-time fix rates.
Support implementation of technical campaigns and OEM service updates.
Ensure compliance with safety and quality standards.

Warranty & Compliance Management

Ensure accurate processing and submission of warranty claims.
Monitor warranty recovery and claim approval rates.
Ensure compliance with OEM policies, statutory regulations, and dealership SOPs.
Support OEM audits and service quality assessments.

Spare Parts Coordination

Coordinate closely with the Parts Department to ensure availability of fast-moving and critical parts.
Monitor parts consumption, stock levels, and inventory planning.
Reduce vehicle downtime caused by parts shortages.

Fleet & Breakdown Service Management

Manage roadside assistance and emergency breakdown support services.
Develop service contracts and maintenance programs for fleet customers.
Ensure prompt response and resolution of vehicle breakdown cases.

Reporting & MIS

Prepare service performance reports, profitability reports, and operational dashboards.
Analyze workshop efficiency, labor sales, customer retention, and service revenue trends.
Present monthly business reviews to senior management.

Qualification

Bachelor's Degree in Mechanical Engineering, Automobile Engineering, or related field.
MBA or Postgraduate qualification in Operations/Management preferred.

Experience

10–15 years of experience in commercial vehicle service operations.
Minimum 5 years in a leadership role within an authorized commercial vehicle dealership.
Experience with brands such as Tata Motors, Ashok Leyland, Mahindra Truck and Bus, Eicher Trucks and Buses, BharatBenz, or similar OEMs preferred.

Key Skills & Competencies

Commercial vehicle workshop management.
Service operations and business management.
Fleet customer relationship management.
Technical troubleshooting and diagnostic knowledge.
Team leadership and people management.
Financial planning and budget management.
Warranty administration and OEM compliance.
Strong communication and problem-solving skills.

Key Performance Indicators (KPIs)

Service revenue achievement.
Workshop gross profit and operating profit.
Customer Satisfaction Index (CSI).
Vehicle turnaround time (TAT).
Workshop productivity and efficiency.
Technician utilization rate.
Warranty recovery percentage.
Customer retention and fleet business growth.
First-time fix rate.
Breakdown response and resolution time.

Compensation & Benefits

Competitive fixed salary.
Performance-linked incentives.
Provident Fund, Gratuity, Medical Insurance, and other statutory benefits.
Company vehicle/mobile allowance as per policy.

Work Environment

Based at dealership workshop and service facilities.
Frequent interaction with fleet operators, transport companies, OEM representatives, and service teams.
May require travel for customer visits, branch support, and

Pay: ₹1,500,000.00 - ₹1,700,000.00 per year

Work Location: In person

Quick apply

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