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IRD Senior steward

Peninsusla Redpine Hotel -
Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹22,000 a month
16 hours ago

Benefits

Provident Fund
Leave encashment
Food provided

Qualifications

Hospitality
Sales
Upselling
Bachelor's degree
POS
Guest services
Diploma
Restaurant experience
Communication skills
Time management

Full job description

Job Description – IRD Senior StewardJob Title

IRD Senior Steward (In-Room Dining)

Department

Food & Beverage Service

Reports To

IRD Captain / IRD Supervisor / Restaurant Manager

Job Summary

The IRD Senior Steward is responsible for providing prompt, courteous, and efficient in-room dining service while ensuring the highest standards of hospitality. The role includes taking guest orders, preparing and delivering food and beverages, maintaining service quality, and supporting the IRD team in daily operations to enhance guest satisfaction.

Key Responsibilities

Deliver food and beverages to guest rooms as per hotel standards and SOPs.
Ensure orders are accurate, complete, and delivered within the specified time.
Set up and clear in-room dining trays and trolleys professionally.
Maintain cleanliness and hygiene of IRD pantry, equipment, and service areas.
Coordinate with the kitchen and cashier to ensure smooth order processing.
Handle guest requests, complaints, and special requirements promptly and professionally.
Monitor food quality and presentation before delivery.
Assist in inventory control of IRD supplies, cutlery, crockery, and operating equipment.
Follow all food safety, hygiene, and health regulations.
Support the IRD Captain in training junior stewards and maintaining service standards.
Ensure billing procedures are followed accurately and guest signatures are obtained when required.
Promote hotel services and upsell menu items whenever appropriate.
Participate in daily briefings and departmental meetings.
Maintain grooming standards and professional conduct at all times.
Perform any other duties assigned by the department head.

Qualifications

Graduate or Diploma in Hotel Management or Hospitality.
2–4 years of experience in In-Room Dining or Food & Beverage Service.
Good communication and interpersonal skills.
Basic knowledge of POS systems and hotel service standards.
Ability to work flexible shifts, weekends, and holidays.

Skills & Competencies

Excellent guest service orientation
Strong communication skills
Teamwork and collaboration
Time management
Attention to detail
Problem-solving ability
Knowledge of food and beverage service
Upselling and sales skills
Professional grooming and etiquette

Key Performance Indicators (KPIs)

Guest satisfaction scores
Order accuracy rate
Average delivery time
Upselling performance
Compliance with hygiene and SOP standards
Attendance and punctuality
Teamwork and operational efficiency

Working Conditions

Rotational shifts including weekends and public holidays.
Standing and walking for extended periods.
Ability to lift and carry food trays and service equipment as required.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

Food provided
Leave encashment
Provident Fund

Work Location: In person

Quick apply

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