Porur Chennai Tamil Nadu Business advisory senior Jobs – 136 Open Jobs Today

Sr Service Delivery Manager (DPO)
HCLTech —Chennai, Tamil Nadu
- Customer service
- English
- Master's degree
2d
IN_Associate_MS Purview_FS - ITRA_Advisory_Chennai
PwC —Chennai, Tamil Nadu
- Full-time
- HIPAA
- Master's degree
- Analysis skills
Business Development Executive – Corporate Finance
Consulting & Beyond —Chennai, Tamil Nadu
- ₹10,000 - ₹15,000 a month
- Full-time
- Walk-in
- CRM software
- Master's degree
- Business development
Quick apply
9h
Sr. Executive-Process Audit
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Finance
- Master's degree
- AI
Distinguished Frontier Engineer
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Access
- System design
- Bachelor's degree
MDM Solution Architect
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Health insurance
- Life insurance
Principal Engineer - Cloud
NETGEAR —Chennai, Tamil Nadu
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Quick apply
11d
Knowledge Engineer
Accenture —Chennai, Tamil Nadu
- Full-time
- Azure
- Doctoral degree
- Computer Science
AI Infrastructure Architect
Accenture —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Master's degree
Senior Engineer End User Computing
SES —Chennai, Tamil Nadu
- Rotational shift
- Azure
- English
- Microsoft Office
Business Development Executive (BDE)
Govche India Pvt Ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Email
- Sales
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Principal AI Solutions Architect
Five9 —Chennai, Tamil Nadu
- Computer Science
- Bachelor's degree
- APIs
Service Development Manager – AI Data Structuring & Readiness
RELX —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- SQL
- Commuter assistance
- Health insurance
Service Development Manager – AI Data Structuring & Readiness
Elsevier —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- SQL
- Commuter assistance
- Health insurance
Custom Software Engineer
Accenture —Chennai, Tamil Nadu
- Full-time
UI developer
PwC —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- JavaScript
Internal Audit Executive
Consulting & Beyond —Kilpauk, Chennai, Tamil Nadu
- ₹12,000 - ₹14,000 a month
- Full-time
- Walk-in
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
7d
Piping Designer
KBR —Chennai, Tamil Nadu
- Full-time
- AutoCAD
- Microsoft Office
- Diploma
IOS Developer
Wekancode Technologies —Chennai, Tamil Nadu
- Bachelor's degree
- JavaScript
- APIs
Quick apply
Sr. Business Analyst 4C
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- English
- Finance
- Master's degree
- Health insurance
Quick apply

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Sr Service Delivery Manager (DPO)

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

2 days ago

Qualifications

Underwriting
Customer service
Call center experience
English
Master's degree
Bachelor's degree
Mortgage servicing
Communication skills
Banking

Full job description

Chennai, Tamil Nadu
Job Summary

The role is accountable for operational delivery, client governance, performance improvement, people leadership, and service excellence across multiple teams and Lines of Business. The incumbent will also lead and govern teams comprising certified advisors, ensuring appropriate operational support, regulatory awareness, adherence to client expectations, and consistent customer outcomes. This is an operations management role and does not include site lead responsibilities

Key Responsibilities

Operational Leadership

Lead operational delivery across multiple teams, Managers, Assistant Managers, Team Leaders and frontline advisors.
Drive achievement of SLAs, KPIs, quality standards, productivity goals and customer experience outcomes.
Provide strategic direction for daily, weekly and monthly performance management across assigned banking operations.
Partner with WFM, Quality, Training, HR and support teams to ensure stable delivery and effective resource utilization.
Ensure operating rhythm, governance cadence and action planning are consistently maintained.

Certified Advisor Governance

Lead teams that include certified advisors supporting regulated banking customer interactions.
Ensure certified users are effectively deployed, supported, tracked and governed in line with client and regulatory expectations.
Partner with training, quality and operational leaders to maintain readiness, knowledge reinforcement and adherence for certified advisor groups.
Drive visibility of capacity, utilization, certification status and operational allocation during governance discussions.
Promote a culture of responsible customer interaction, accuracy, compliance awareness and customer-first decision making.

Client and Stakeholder Management

Act as the senior operations point of contact for client discussions, governance forums and business reviews.
Present performance insights, operational risks, improvement plans and progress updates to internal and external stakeholders.
Collaborate with client teams and internal leadership to support business priorities, change initiatives and operational stability.
Manage senior-level escalations and ensure timely resolution with clear ownership and follow-through.

Performance, Quality and Continuous Improvement

Review operational trends and implement corrective actions to improve service, quality, productivity and customer outcomes.
Lead root cause analysis for performance gaps, complaints, escalations, audit observations and process deviations.
Drive continuous improvement initiatives, digital adoption and process discipline across the operation.
Ensure adherence to organizational standards, client requirements, compliance expectations and internal governance protocols.

People Leadership and Talent Development

Mentor and develop Managers, Assistant Managers and Team Leaders to strengthen leadership capability.
Build succession plans and support career development for high-potential operations talent.
Drive engagement, retention, recognition and coaching frameworks across assigned teams.

Create a high-performance culture built on accountability, collaboration, discipline and service excellence.

Skill Requirements

Education Bachelor's degree required; Master's degree preferred.

Experience Minimum 14+ years of experience in BPO / contact centre operations, preferably within banking, financial services or regulated customer service environments. Minimum 6+ years in a senior operations leadership role managing large teams.

Domain Exposure Experience leading banking contact centre operations is preferred. Exposure to regulated advisory environments, experience in mortgages, mortgage servicing or mortgage underwriting will be a strong advantage

Skills Strong operations leadership, analytical thinking, stakeholder management, governance, escalation management, coaching and decision-making skills.

Language Strong verbal and written English communication skills

Other Requirements
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Refine Your Search

business advisory senior jobs in porur chennai tamil nadu

Sr Service Delivery Manager (DPO)

IN_Associate_MS Purview_FS - ITRA_Advisory_Chennai

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Service Development Manager – AI Data Structuring & Readiness

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Custom Software Engineer

UI developer

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IOS Developer

Sr. Business Analyst 4C

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