A successful Customer Experience Architect acts as an SME for the suite of Adobe experience cloud
products and services. They enjoy designing transformational solutions and working directly with
customers to meet their business needs. An individual filling this role will work closely with the sales
counterparts to influence and accelerate large sales opportunities, globally. Provides thought leadership
and consultation throughout the life cycle of this transformation. This individual will act as a liaison
between the internal and external stakeholders to align the right delivery strategy, estimates, and timelines to
service client requirements.
Job Description
a. Operate in a fast-paced environment where you will be responsible for driving
multiple customer opportunities in parallel and
b. Prepare compelling proposals with technical solutions design, engagement &
execution approach, timelines , estimates.
c. Lead deep discovery sessions with clients to understand their key business needs,
implementation use cases and technical requirements. Communicate confidently
and pro-actively with customers and internal stakeholders throughout the pre-sales
cycle.
d. Problem solve, build strategies and create innovative solution architectures uniquely
tailored to customer objectives. Develop robust recommendations, proposals, and
scope of work documents for Adobe Consulting engagements.
e. Help customers understand Adobe’s diverse capabilities to drive transformation
f. Continuously improve the Solution Architecture team’s knowledge, methodologies,
and customer-facing collateral
g. Ability to articulate complex ideas in a simple and understandable manner.
h. Identify business problems and tie your proposed solutions to measurable success
criteria
i. Excellent customer-facing skills with experience presenting to and achieving
consensus from senior executives (managers, directors, VPs, CMOs, and CXOs)
j. Trusted colleague who can collaborate with multiple team members to arrive at the
best solution
k. High degree of intellectual curiosity and ability to learn and apply new concepts and
technologies in a wide variety of marketing disciplines
2. Role Requirements
a. 10+ years of experience in technical/ business / services pre-sales consulting,
working as a solution architect with multiple Adobe Experience cloud products
Prior knowledge of Adobe Experience cloud products is a must. Ideal
profile would be candidates with a combination of two or more Adobe DX
Products. Classic examples would be profiles with a combination below
- AEM, Commerce, AA /CJA, AT
- AEP, AJO, Adobe Campaign
b. Knowledge of current digital marketing trends and best practices on topics such as
personalization, cross channel marketing, mobile, data driven optimization of
experiences
c. Understanding of the Digital Experience platform landscape and experience with
relevant Digital strategies and technologies , In-depth understanding of the typical
use cases of Digital Platform implementations (CMS, Analytics, Personalization, CDP,
Ecommerce, DAM, Mobile strategies, Web Content Management, Rich internet
applications, Web Social Analytics, Marketing Automation, Online Ad targeting,
Content Personalization etc.)
d. AI & Agentic AI :
- Knowledge level: should have the basic understanding of ML/
Gen AI & Agentic aspects and the value drivers they bring to the
table within the DX Stack.
- Architecture: Should be comfortable handling discussions on
integrating conversational AI, RAG Frameworks, MCP s & Agentic
orchestration from a customer context and Adobe ‘s DX Solutions.
- Nice to have: AI related governance, Responsible AI, Deployment
protocols for production ready AI integrations.
e. Drive pre-sales activities to position successful delivery of customer solutions and
accelerate sales pipeline. Orchestrate actions across product and delivery groups for
seamless project execution.
f. Experience in leading workshops to define and prioritise client requirements and
required Capabilities. Ability to ask hard questions during workshops and suggest
best practices and efficient ways of implementing business processes
g. Proven ability to design and optimize business processes and to integrate business
processes across disparate systems.
h. Ability to demonstrate concepts visually and in writing as the situation demands to
guide stakeholders in thinking through all aspects of the ask.
i. Time Zone considerations: Should be open to collaborating with sales,
regional solution architects, customers etc across the Pacific & Eastern Standard
Time Zones. This will mean typical late nights sometimes extending post
midnight IST.
j. Leadership: This is a highly visible, commercially impactful, Individual
contributor role which would require a self starting go getter with clear willingness
to collaborate across a complex eco system and do what it takes to close the
opportunity.
3. Desirable but not essential
a. Certification with Adobe experience cloud products
b. Understanding of custom software development processes and engagement
methodologies
c. Experience in managing agile development projects
d. Experience as Consulting Manager or Senior Manager in a large consulting
organization
e. Has experience that spans across delivery roles as well as contributions in the presales
domain.
f. Hands on AI & Agentic architectural & deployment capabilities
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email
[email protected] or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
