Other locations: Primary Location Only
Requisition Id: 1734156
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
The opportunity : Senior Consultant-National-PAS WKFA-CNS - PC - WORKFORCE ADVISORY - Bangalore
National :
National comprises of sector agnostic teams working across industries for a well rounded experience.
CNS - PC - WORKFORCE ADVISORY :
At EY, People Consulting professionals help clients' in strategically aligning their people agenda with broader business goals. By placing Humans@Center of the transformation journey, we help organizations drive sustainable change through the power of their workforce. Our approach enables clients to reimagine their future workforce—ensuring they have the right talent, with the right skills, in the right roles, at the right cost—ultimately turning their people strategy into a competitive advantage.
The key fields of play are:
Organization and Workforce Transformation- Integrated approach to align business and workforce strategies with current and future operating models by applying capabilities such as scenario modelling, org design, workforce planning & analytics as well as talent strategy, leveraging our proprietary, award-winning EY Organization & Talent Hub.
Change Experience & Learning - Working with clients to define the new Workforce Experience including New Ways of Working (Agile, Design Thinking, Digital, Problem Solving, Collaboration) as well as accelerated adoption through our digitally-enabled Change Experience tracked via Change Insights and Digital Learning via our EY Noggin Labs platform.
Purpose, Culture and Leadership - Align leadership and cultural programs with clients’ business strategy, purpose and operating model, adapting to the changing needs of their customers and building modern leadership and talent capabilities to drive efficiency and innovation.
HR Transformation, Systems and Rewards - Re-imagining and digitizing the HR function, including HR strategy, HR service delivery model, HR cloud technology as well as transforming employee policies and rewards to align with business and individual objectives.
Your key responsibilities
Technical Excellence
- Role Overview EY is supporting a global client in establishing and operating a Shared Services Center through a Build-Operate-Transfer model. The Senior Consultant will support the operational management of the SSC by coordinating service delivery activities, monitoring performance, supporting governance forums, managing stakeholder communications, and ensuring successful execution of transition and stabilization activities. The role will work closely with the BOT Service Delivery Lead and client stakeholders to drive operational performance and ensure delivery excellence throughout the SSC lifecycle. Key Responsibilities Service Delivery Management
- Support management of day-to-day SSC operations.
- Monitor service delivery performance against agreed SLAs and KPIs.
- Track and manage operational risks, issues, and dependencies.
- Coordinate resolution of service delivery challenges.
- Support continuous improvement initiatives across operational teams. Governance and Reporting
- Prepare executive reporting and governance materials.
- Maintain operational dashboards and performance reporting.
- Manage action logs, RAID logs, and governance trackers.
- Support monthly, quarterly, and ad hoc governance forums.
- Generate operational insights and performance analysis. Transition and Migration Support
- Support planning and execution of migration waves.
- Coordinate readiness assessments and go-live activities.
- Monitor transition dependencies and critical milestones.
- Track stabilization activities and post-transition performance.
- Ensure accurate project documentation and reporting. Stakeholder Management
- Coordinate with client stakeholders, delivery leaders, and project teams.
- Facilitate operational meetings and working sessions.
- Manage communications and follow-up actions.
- Support alignment across cross-functional teams. Operational Excellence
- Support development and maintenance of standard operating procedures.
- Assist with process documentation and process improvement initiatives.
- Monitor adherence to governance standards and controls.
- Support quality, compliance, and service management activities. Required Qualifications Education
- Required: Bachelor's Degree in Business Administration, Commerce, Finance, Human Resources, Engineering, Operations Management, or related discipline.
- Preferred: MBA or PGDM from a recognized institution.
- Preferred: Postgraduate qualification in Management or Operations. Professional Certifications Preferred
- PMP Certification.
- Prince2 Foundation.
- Lean Six Sigma Green Belt.
- ITIL Foundation.
- Agile or Scrum Certification. Experience Requirements
- 5-8 years of relevant professional experience.
- Experience within Shared Services, GCC, BPO, Managed Services, Consulting, or Transformation environments.
- Experience supporting service delivery operations and governance activities.
- Experience preparing executive reports, dashboards, and leadership updates.
- Experience working with cross-functional teams and stakeholders.
- Preferred: SSC or GCC setup experience, PMO or transformation office experience, service management and operational governance experience, and exposure to HR, Finance, Procurement, Customer Operations, or similar shared services functions. Required Skills and Competencies Core Skills
- Project Management.
- Service Delivery Management.
- Governance Coordination.
- Business Analysis.
- Stakeholder Management.
- Transition Management.
- Process Improvement.
- Risk and Issue Management.
- Data Analysis and Reporting. Behavioral Competencies
- Structured problem-solving.
- Strong communication skills.
- Attention to detail.
- Client-centric mindset.
- Collaboration and teamwork.
- Accountability and ownership.
- Organizational effectiveness.
- Adaptability and resilience. Technical Skills
- Advanced Microsoft Excel.
- PowerPoint.
- Power BI preferred.
- Reporting and Dashboard Development.
- Process Mapping Tools.
- Project Planning Tools.
- Service Management Reporting. Success Measures
- Quality and timeliness of governance reporting.
- SLA and KPI reporting accuracy.
- Successful execution of transition milestones.
- Stakeholder satisfaction.
- Issue resolution effectiveness.
- Stabilization and operational readiness outcomes.
- Contribution to overall BOT program success.
Skills and attributes
To qualify for the role you must have
Qualification
- PG Diploma in Human Resource Management
- Master of Business Administration
- Bachelor of Business Administration
Experience
- Project Management
- Business Analysis
- HR Operations
- Talent Acquisition Operations
- Transition management
- Stakeholder management
- Process Improvement
- Risk and Issue Management
- Data Analysis and Reporting
- Service Delivery management
What we look for
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.
What we offer
Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.
EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in shaping the future with confidence. Apply Now
