Kormangala Karnataka Backend executive Jobs – 134 Open Jobs Today

Customer Support Executive | Semi Voice | Australian Shift
Dotmappers IT Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹2,50,000 - ₹4,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
Quick apply
12d
Senior Staff Software Engineer (Backend)
Databricks —Bengaluru, Karnataka
- English
Head of Engineering (Java Fullstack)
Saaki Argus & Averil Consulting —Bengaluru, Karnataka
- Azure
- Management
- Computer Science
Quick apply
Software Development Engineer II – Sensors / Systems & Security Engineering
Safe Securities —Bengaluru, Karnataka
- Full-time
- Windows
- C++
- Computer networking
- Health insurance
Support Lead
Zinier —Bengaluru, Karnataka
- Full-time
- Azure
- Java
- Databases
Quick apply
Product Engineer (Python)
Recruiterflow —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Master's degree
Quick apply
Sales Executive – Healthcare / Diagnostics / Pharma
MontezIT —HSR Layout, Bengaluru, Karnataka
- ₹6,00,000 - ₹7,00,000 a year
- Full-time
- Medicine
- Sales
- Business development
Quick apply
Senior AI Engineer - Supply Chain
Cognite - AI for Industry —Bengaluru, Karnataka
- Azure
- ERP systems
- Master's degree
Quick apply
Director, Living Room Apps Engineering
Fox Corporation —Bengaluru, Karnataka
- Full-time
- Computer Science
- DevOps
- Master's degree
Engineering Leader
Ema —Bengaluru, Karnataka
- Full-time
- System design
- Master's degree
- AI
Senior Python Developer with Tableau
Luxoft —Bengaluru, Karnataka
- Azure
- Oracle
- Data analysis skills
Principal Software Engineer
Amtech Software —Bengaluru, Karnataka
- Computer Science
- Master's degree
- AWS
5d
Director Software Engineering - Continuous Delivery
Harness —Bengaluru, Karnataka
- Azure
- Computer Science
- B.Sc
Quick apply
Java Principal Architect (Retail Background)
CGI —Bengaluru, Karnataka
- Full-time
- Azure
- Engineering
- Java
Quick apply
Senior IT lead - S&OP
SKF —Bengaluru, Karnataka
- SQL
- Agile
- Manufacturing
Senior Staff Software Engineer
Q2ebanking —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Master's degree
- APIs
- Health insurance
Senior Backend Engineer (Java)
Moniepoint —Bengaluru, Karnataka
- Computer Science
- System design
- Java
- Health insurance
- Paid time off
Sr Staff Agentic AI Engineer - Bengaluru, Karnātaka, India
Sourceo —Bengaluru, Karnataka
- Full-time
- Java
- Master's degree
- Databases
3d
Full Stack Engineer, Vice President
State Street —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
Senior Oracle Fusion HCM Techno-Functional Consultant
Irisidea —Bengaluru, Karnataka
- Weekend availability
- Azure
- Oracle
- Computer Science

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Customer Support Executive | Semi Voice | Australian Shift

Dotmappers IT Pvt Ltd
Bangalore City, Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹2,50,000 - ₹4,00,000 a year
12 days ago

Benefits

Provident Fund

Qualifications

Microsoft Excel
Sales
International voice process
English
E-Commerce
Zendesk
Customer support
Communication skills
Time management

Full job description

Customer Support Executive - Australian Shift

EXPERIENCE

Minimum 1-4 years of experience in an eCommerce company is mandatory.
Experience working with Shopify-based businesses will be an advantage.
Must have handled Email, Live Chat, and Voice (Call) Support.

KEY REQUIREMENTS

Excellent verbal and written English communication skills this role involves direct communication with Australian clients, so a neutral accent and clear, confident spoken English are essential.
Strong customer handling and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple customer conversations simultaneously.
Good understanding of order management, shipping, returns, refunds, and warranty processes.
Familiarity with CRM/helpdesk tools such as Gorgias, Zendesk, Freshdesk, Intercom, or similar platforms.
Basic knowledge of Shopify, payment gateways, courier tracking, and order fulfilment.
Ability to coordinate with internal teams and vendors for issue resolution.
Strong attention to detail and ability to maintain accurate records.
Ability to prioritise urgent customer issues and escalate them when required.

ROLES & RESPONSIBILITIES

Respond to customer enquiries through Email, Live Chat, and Phone Calls.
Provide timely updates on order status, shipping, delivery, returns, refunds, and warranty claims.
Resolve customer complaints while maintaining a high level of customer satisfaction.
Coordinate with suppliers, warehouse teams, and logistics partners to resolve order-related issues.
Process cancellations, refunds, replacements, and return requests as per company policy.
Escalate unresolved issues to the relevant department and follow up until closure.
Maintain accurate customer records and update CRM/helpdesk systems.
Meet internal response and resolution SLAs.
Deliver a professional and positive customer experience across all communication channels.

PREFERRED SKILLS

Experience with eCommerce businesses.
Ability to work independently with minimal supervision.
Strong organisational and time management skills.

PERFORMANCE EXPECTATIONS

Meet response and resolution time SLAs.
Maintain high Customer Satisfaction (CSAT) scores.
Ensure accurate order processing and minimal customer escalations.
Deliver consistent, professional, and customer-focused support.

KEY PERFORMANCE INDICATORS (KPIs)1. Customer Response & Resolution

Respond to all customer enquiries (email, chat, phone, social media) within the defined SLA (2–4 hours).
Resolve or appropriately escalate all customer issues within 4 hours wherever possible while maintaining high customer satisfaction.

2. Order Verification, Order & Refund Management

Manage all order-related enquiries, order verification, refunds, cancellations, replacements, and vendor follow-ups accurately.
Maintain complete records of refunds, provide regular updates to customers, and achieve zero unresolved refund cases.

3. Sales & Customer Retention

Convert customer enquiries into sales through chat and phone support.
Follow up on abandoned carts above $400 and retain customers by offering approved credits or discounts where applicable to reduce refund requests.

4. Operational Accuracy

Maintain accurate daily reports covering orders, payments, vendor costs, discounts, refunds, payment gateway fees, and other operational data.
Ensure product sync, pricing accuracy, and promptly escalate any backend or vendor issues.

5. Dispute Prevention & Compliance

Minimise customer disputes by proactively resolving issues before they escalate.
Target zero PayPal, Shopify, or payment gateway disputes through timely communication and effective issue resolution.

6. Reporting & Continuous Improvement

Submit complete and accurate daily, weekly, and monthly performance reports.
Monitor competitor pricing, identify market trends, and provide recommendations to improve customer experience, sales, and operational efficiency.

EMPLOYMENT DETAILS

Employment Type: Full-time.
Experience: 1–4 Years (Mandatory, eCommerce industry).
Working Hours: Australian Business Hours (Mon–Fri 4:30 AM–2:30 PM, Sat 4:30 AM–9:00 AM, Sun Off).
Preferred Location: Bangalore.
Salary: Based on experience and skills.

Pay: ₹250,000.00 - ₹400,000.00 per year

Benefits:

Provident Fund

Application Question(s):

Do you have experience with Semi Voice Process?
What is your current CTC?
What is your expected CTC?
Do you have experience working in E-Commerce industry(like flipkart, Amazon and so on..)?
Are you comfortable working in Australian Shift

Experience:

Excel: 1 year (Required)
Customer Support: 1 year (Required)
International voice process: 1 year (Preferred)

Work Location: In person

Quick apply

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