Assistant Manager- Platinum Portfolio - Deloitte Support Services India Private Limited
At Deloitte, the Assistant Manager translates account strategy into reality by navigating the firm, curating and delivering the best of Deloitte for the client, and leading core account operations to accelerate profitable growth.
Our ideal candidate will have a passion for helping Partners and a drive to provide exceptional support. Applicants should be comfortable with research, Project Management, spreadsheets, Executive Communication Skills. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!
Work you’ll do
As an Account Manager, you will be responsible for
- Enable and drive the development of strategic account plans, embedding best practice account management principles, including facilitation of account workshops
- Independently managing end-to-end project management of initiatives on the account which could pertain to any or all client relationship management, Account Operations setup execution, Account planning, Pipeline management, account contracting, internal operations., etc.
- Actively contribute on relationship development with specific clients where substantial opportunity exists to grow an account – understand the client and their key drivers, proactively develop relationships with key decision makers where appropriate and make connections with relevant Partners
- Coordinate pursuit activities, including agile meetings with pursuit managers and cross-functional teams—to ensure effective resource allocation and fast-track responses to client requests, resulting in the timely submission of client-facing proposals
- Align with Deloitte's businesses to execute business priorities and expand our services footprint
- As a custodian of account management team, build processes and best practices to onboard new account managers and coordinators in AU, ensuring seamless integration of new members into AU account management
- Equip partners and practitioners to have more impactful conversations with clients, influencers, and referrers.
- Enabling excellence in account operations through bringing discipline and rigor to account team cadence through:
o Keeping client experience at the centre of the account team’s purpose and engagement (e.g. CST meetings, communications, team site collaboration etc.)
o Review annual reports to provide recommendations, risks, issues, thought leadership, Deloitte opportunities etc.
o Assist in the development and maintenance of account relationship assets, SOW and invoice tracker, and onboarding assets etc
o Mapping executive relationships within the account and driving the development of strategic relationship plans
- Contribute to the account vision and strategy from end-to-end (e.g. planning, communication, execution and performance measurement)
- Create and deliver reports identifying trends and commenting on insights- including recommending appropriate action across all business units and industries to drive revenue and enable informed business decisions
- Developing strong relationships with internal stakeholders across the firm.
Work Location: Hyderabad
Shift Timings: 6.30 AM to 03.30 PM
Qualifications
Required:
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A Bachelor’s degree/ MBA (Marketing)
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6-8 yrs proven work experience in Market research, account/client management experience is an added advantage
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Information gathering & research. Working knowledge on Secondary Market tools like Factiva, hoovers etc.
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Executive Level Communication Skills is a must
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Strong decision-making ability and capacity to exercise sound judgement and diplomacy
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Ability to analyze information and present it in a meaningful and concise way
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Strong Project management Skills
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Strong relationship building/relationship management skills as well as the ability to develop a close working relationship with colleagues
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Reporting and analysis skills interpreting qualitative and quantitative data (MS Excel skills)
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Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Preferred:
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MS office suites (Word, Excel and PowerPoint)
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Excellent verbal and written communication skills in English
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Ability to work with Senior Partners in a virtual setup
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Project management software experience – MS Teams
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Experience in a Professional Service firm
Deloitte Support Services India Pvt Ltd
Enabling Areas (EA) at the U.S. India offices is the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals, and is continually evaluating and expanding its portfolio.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
