Punjagutta Hyderabad Telangana Desktop support technician Jobs – 123 Open Jobs Today

Technical Support Representative (Customer Support)
Arrowsight Private Limited —Hyderabad, Telangana
- ₹25,000 - ₹40,000 a month
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
1d
Associate Technical Support Specialist
Milestone Technologies, Inc. —Hyderabad, Telangana
- Software troubleshooting
- Customer service
- Windows
21h
CUSTOMER SERVICE/HELP DESK
UnyKloud —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Software troubleshooting
- Communication skills
Helpdesk Executive / Customer Support Executive
IRISH EXPERT LLP —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Computer skills
- Paid time off
Quick apply
Salesforce System Administrator
Process360 —Hyderabad, Telangana
- Salesforce
- Financial services
- Analytics
TELE CALLING EXECUTIVE [HELPDESK]
Bachpan Bachao Andolan —Hyderabad, Telangana
- Up to ₹25,000 a month
- Online application
- Microsoft Powerpoint
- Bachelor's degree
- Computer skills

Discover related jobs

Based on your search for desktop support technician jobs.

Network Engineer
OAKS —Hyderabad, Telangana
Coordinate with senior engineers during project execution. Support onsite installation and commissioning of network and CCTV systems.
₹15,000 - ₹45,000 a month
Quick apply
RF & MICROWAVE ENGINEER
MASTERPCB.COM —Kukatpally, Hyderabad, Telangana
The role also involves preparing detailed technical documentation and staying updated on the latest RF technologies and industry trends.
₹15,000 - ₹50,000 a month
Quick apply

I want to receive the latest job alerts for desktop support technician in punjagutta hyderabad telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near punjagutta hyderabad telangana

Technical Support Representative jobs in Hyderabad, Telangana

Technical Support Specialist jobs in Hyderabad, Telangana

Technical Support Representative jobs in Gota, Ahmedabad, Gujarat

Medical Representative jobs in Navi Mumbai, Maharashtra

Medical Representative jobs in Punjab

Customer Service Representative jobs in Gurgaon Sector 45, Gurugram, Haryana

Technical Support Representative jobs in Gurugram, Haryana

Technical Support Representative jobs in Vadodara, Gujarat

Night Shift Customer Support jobs in Delhi

Technical Support Representative jobs in Noida, Uttar Pradesh

Senior Telemarketer jobs in Alkapuri, Vadodara, Gujarat

Telemarketer jobs in Sagarpur, Delhi, Delhi

Telemarketer jobs in Sainikpuri, Hyderabad, Telangana

Telemarketer jobs in Neelambur, Coimbatore, Tamil Nadu

Telemarketer jobs in Kothanur, Bengaluru, Karnataka

Technical Support jobs in Indore, Madhya Pradesh

Zomato, Chat Support jobs in Hyderabad, Telangana

Technical Support Specialist jobs in Delhi

12th Pass, L1 Technical Support jobs in Bengaluru, Karnataka

Technical Support Specialist jobs in West Bengal

Technical Support Representative (Customer Support)

Arrowsight Private Limited
Hyderabad, Telangana

Quick apply

Job details

Permanent | Fresher | Full-time
₹25,000 - ₹40,000 a month
1 day ago

Benefits

Provident Fund
Health insurance
Paid time off
Paid sick time

Qualifications

Software troubleshooting
Customer service
CCTV
English
Technical support
Bachelor's degree
Typing

Full job description

Under general supervision, Technical Support Representatives will provide technical and network problem resolution to end-users (Internal and external customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting audit related hardware issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

· Deliver service and support to end-users using email, and remote control software, or other relevant means

· Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

· Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

· Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, CCTV hardware, Arrowsight applications and more;

· Research required information using available resources;

· Follow standard processes and procedures;

· Identify and escalate priority issues per Client specifications;

· Redirect problems to appropriate resource;

· Accurately process and record support transactions using a computer and designated tracking software (Currently Team Support);

· Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

· Organize ideas and communicate oral messages appropriate to listeners and situations;

· Follow up and make scheduled call backs to customers where necessary;

· Stay current with system information, changes and updates

Skill and Knowledge Qualifications:

· Ability to write clearly and accurately in English;

· Demonstrated proficiency in typing and grammar;

· Knowledge of relevant software computer applications and equipment;

· Knowledge of customer service principles and practices;

· Effective listening skills;

· Willingness to co-operate with others and work to the greater good;

· Multi-tasking capabilities;

Competencies:

· Exemplary Attendance and Punctuality

· Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

· Focuses and guides self and team members in accomplishing work objectives.

· Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.

· Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

· Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.

· Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.

· Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.

· Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

· Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

· Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.

· Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

· Must be able to sit for long periods of time

· Position requires use of headset/microphone

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

desktop support technician jobs in punjagutta hyderabad telangana

Technical Support Representative (Customer Support)

Associate Technical Support Specialist

CUSTOMER SERVICE/HELP DESK

Helpdesk Executive / Customer Support Executive

Salesforce System Administrator

TELE CALLING EXECUTIVE [HELPDESK]

Discover related jobs

I want to receive the latest job alerts for desktop support technician in punjagutta hyderabad telangana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected