kerala it support Jobs – 117 Open Jobs Today

ServiceDesk Coordinator (Helpdesk coordinator)
Soffit Infrastructure Services Pvt Ltd —Kochi, Kerala
- Up to ₹3,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
Technical Support Specialist
Codelattice —Calicut, Kerala
- Computer Science
- Software troubleshooting
- Windows
System Administrator
Tecgemini —Thiruvananthapuram, Kerala
- Email
- Bachelor's degree
- Linux
- Diploma
Junior Linux System Administrator
Aiderpro Technologies —Kochi, Kerala
- Email
- B.Sc
- English
- Master's degree
IT Sales Support Role
Ewaantech Technologies Pvt. Ltd. —Kochi, Kerala
- ₹26,500 - ₹31,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
10d
Senior Linux System Admin
NdimensionZ —Kochi, Kerala
- Full-time
- DevOps
- English
- Windows
18h
SR. SERVICE DESK ENGINEER (L2)
Cyncly —Kochi, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Technical Support Engineer
Sysnet Global Technologies Pvt.Ltd —Kochi, Kerala
- Computer Science
- Software troubleshooting
- B.Sc
Quick apply
System Administrator (Cloud/DevOps Focus)
Zoondia —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
Senior System Administrator
Giridhar Eye Institute Kadavanthra —Kadavanthara, Kochi, Kerala
- Full-time
- Azure
- B.Sc
- Bachelor's degree
- Paid sick time
Quick apply
2d
Linux System Administrator
Softnotions Technologies —Thiruvananthapuram, Kerala
- Full-time
- Software troubleshooting
- DevOps
- Windows
Technical Support Executive
WorkSent Technologies Pvt Ltd, InfoPark Kochi —Kochi, Kerala
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid sick time
Quick apply
3d
Electrical Engineer – Costing, Tendering & Technical Support
LAMOS TECHNOLOGY SOLUTIONS PRIVATE LIMITED —Kochi, Kerala
- Full-time
- AutoCAD
- Microsoft Excel
- English
- Health insurance
Quick apply
MARKETING SPECIALIST - IT & B2B OUTREACH
iLeaf Solutions —Kochi, Kerala
- Full-time
- Marketing
- Bachelor's degree
- Communication skills
IT Support Executive
IITS (Institute of Integrated Training and Studies) —Calicut, Kerala
- ₹12,000 - ₹15,000 a month
- Full-time
- Computer Science
- English
- Bachelor's degree
Quick apply
1h

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Technical Support Specialist
Codelattice —Calicut, Kerala
Training and Development: Stay updated on industry trends, new technologies, and best practices in technical support.
Technical Support Engineer
Sysnet Global Technologies Pvt.Ltd —Kochi, Kerala
We are looking for a technical support engineer who can provide enterprise-level support to customers. Monitor daily performance of technical systems.
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ServiceDesk Coordinator (Helpdesk coordinator)

Soffit Infrastructure Services Pvt Ltd -
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
Up to ₹3,00,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Word
Microsoft Excel
English
Microsoft Office
Bachelor's degree
ITIL

Full job description

Job Summary:

The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of

the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical

support requests are addressed promptly and efficiently.

Main Responsibilities:

Team Supervision:

· Manage a team of service desk technicians or support staff.

· Provide guidance, coaching, and training to team members.

· Monitor team performance and ensure adherence to service level agreements (SLAs).

Ticket Management:

· Receive, prioritize, and assign service requests and incidents to appropriate team members.

· Ensure accurate and timely documentation of all tickets.

· Monitor ticket queues to ensure timely resolution and escalation as needed.

Customer Support:

· Act as the point of contact for customers and end-users seeking technical assistance.

· Respond to customer inquiries and resolve technical issues promptly.

· Maintain a high level of customer satisfaction through effective communication and problem-

solving.

Process Improvement:

· Identify opportunities to improve service desk processes and workflows.

· Implement best practices to enhance efficiency and customer service.

· Document and update standard operating procedures (SOPs).

Technical Knowledge:

· Stay up-to-date with IT industry trends and technologies.

· Provide technical guidance and expertise to team members when needed.

· Assist with complex technical issues and escalations.

Reporting and Metrics:

· Generate reports on service desk performance, including ticket volumes, response times, and

resolution rates.

· Analyze data to identify trends and areas for improvement.

· Prepare regular reports for management. Vendor and Asset Management: · Manage relationships with IT vendors and service providers. · Assist in procurement and asset management activities as necessary. Security and Compliance: · Ensure compliance with security policies and procedures. · Assist in incident response and security-related tasks as required. General Responsibilities: · Maintain and update configuration documents. · Maintain assets and software licenses/subscriptions. · Vendor coordination and support· Graduate or above · 1+ years of total experience · ManageEngine service desk application (Optional) · Proficient in Microsoft Office (Excel, Word) · Familiarity with the ITIL (Information Technology Infrastructure Library) framework is a plus. · Confidentiality · Work Ethics · Handling any service desk ticketing tool. · Ticket registration via Phone and email · Logging and categorization of tickets · Assign the engineers. · Prepare and submit monthly reports. · Maintain SLAs and do timely escalations. · Proficient in Microsoft Office (Excel, Word) · Ability to speak and write clearly and accurately in English.

Job Types: Full-time, Permanent

Pay: Up to ₹300,000.00 per year

Benefits:

Health insurance
Provident Fund

Application Question(s):

How many years of experience in Service desk coodinator?
What is your current CTC?
What is your expected CTC?

Work Location: In person

Quick apply

Refine Your Search

it support jobs in kerala

ServiceDesk Coordinator (Helpdesk coordinator)

Technical Support Specialist

System Administrator

Junior Linux System Administrator

IT Sales Support Role

Senior Linux System Admin

SR. SERVICE DESK ENGINEER (L2)

Technical Support Engineer

System Administrator (Cloud/DevOps Focus)

Senior System Administrator

Linux System Administrator

Technical Support Executive

Electrical Engineer – Costing, Tendering & Technical Support

MARKETING SPECIALIST - IT & B2B OUTREACH

IT Support Executive

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