technopark, thiruvananthapuram, kerala support engineer Jobs – 161 Open Jobs Today

Service Desk - Associate
UST Global —Thiruvananthapuram, Kerala
- Continuous improvement
1d
Technical Support Engineer
Finastra —Thiruvananthapuram, Kerala
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
- Paid time off
- Paid sick time
5d
Senior Solution Engineer
Ideas & Innovation Squared Technologies Pvt Ltd —Karamana, Thiruvananthapuram, Kerala
- Email
Senior MEP Engineer
emkay groups —Thiruvananthapuram, Kerala
- From ₹30,000 a month
- Full-time
- AutoCAD
- CAD
- Electrical experience
Quick apply
20h
Senior Network Engineer
Finastra —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Microsoft Office
- Java
- Paid time off
- Paid sick time
Manager, IT Development
ICON Plc —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Management
- DevOps
Lead I - Enterprise Solutions - API Management
UST Global —Thiruvananthapuram, Kerala
- Azure
- APIs
- Communication skills
Lead I - ML Engineering
UST Global —Thiruvananthapuram, Kerala
- Azure
- Doctoral degree
- Computer Science
9d
Lead Network Engineer
RM Education Limited —Thiruvananthapuram, Kerala
- Analysis skills
- Computer networking
- Linux
Lead I - Data Engineering
UST Global —Thiruvananthapuram, Kerala
- Azure
- Java
- Databases
ADAS Lead Engineer/ADAS リードエンジニア
Quest Global —Thiruvananthapuram, Kerala
- Computer science
- Schematics
- CAD
Quick apply
Project Manager II-DAM ESL (Digital Asset Management)
UST Global —Thiruvananthapuram, Kerala
- Management
- Research
- Java
Senior BeyondTrust Engineer (PAM)
UST Global —Thiruvananthapuram, Kerala
- Azure
- Scripting
- APIs
Lead I - DevOps Engineering GitHub Enterprise CICD
UST Global —Thiruvananthapuram, Kerala
- Computer Science
- DevOps
- Bachelor's degree
Lead I - Enterprise Solutions(SAP HCM (Payroll, Time, PA/OM))
UST Global —Thiruvananthapuram, Kerala
- APIs
- Leadership
- Communication skills
1d
AWS Data Engineering_TVM/Kochi
UST Global —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Java
Consultant II - Celonis Data Engineer
UST Global —Thiruvananthapuram, Kerala
- Azure
- Oracle
- Salesforce
Lead II - MLOps
UST Global —Thiruvananthapuram, Kerala
- SQL
- Analysis skills
- Machine learning
RDKV, STB Architect
Infosys Limited —Thiruvananthapuram, Kerala
- JavaScript
- Software development
- Linux
EY - GDS Consulting - AI And DATA - NVIDIA Pyhsical AI - Senior
EY —Thiruvananthapuram, Kerala
- Azure
- DevOps
- Master's degree

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Service Desk - Associate

UST Global -
Thiruvananthapuram, Kerala

Apply Now

Job details

1 day ago

Qualifications

Incident management
Continuous improvement

Full job description

ID: 59360

2 - 3 Years

1 Opening

Trivandrum

Role description

Roles and Responsibilities:

Leverage Customer designated Service Management tool for incident logging and service request. Engineer to take ownership of all incidents and Service Requests from End User contact (Phone, Email, Chat, Web-based) to the Service Desk to closure. This includes following up with other teams /team members in other queues to ensure best end user experience. Provide Incident and Service Request resolution for Supported Services and Software as defined in the Customer Knowledge Base. If no Knowledge Base article exists, then the engineer will determine if a knowledge base article needs to be created and follow appropriate procedures to do so. Engineer will provide best effort support for unsupported services, software, and hardware. Best effort support is making an attempt to resolve the request by using internet resources, L2, and supervisor knowledge. Flag Incidents when Knowledge Base articles are needed and update Knowledge Base on regular basis. Escalate unresolved Incidents and Service Requests based on the defined escalation processes, maintained, and stored in Knowledge Base system. Identify and report opportunities for the Service Desk to ServiceDesk Lead to tackle more difficult incidents/requests Ensure continuous improvement year over year with regards to meeting and exceeding requirements. Adhere to the SOPs, SLAs and KPIs provided by Customer. Engineer will communicate all trending issues to Customer during weekly meeting Identify VIP members, engineer will take extra care in following documented processes and procedures which includes but not limited to non-direct contact and the expedited escalation of ticket to proper support queue.

Skills

service desk, incident management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Apply Now

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support engineer jobs in technopark, thiruvananthapuram, kerala

Service Desk - Associate

Technical Support Engineer

Senior Solution Engineer

Senior MEP Engineer

Senior Network Engineer

Manager, IT Development

Lead I - Enterprise Solutions - API Management

Lead I - ML Engineering

Lead Network Engineer

Lead I - Data Engineering

ADAS Lead Engineer/ADAS リードエンジニア

Project Manager II-DAM ESL (Digital Asset Management)

Senior BeyondTrust Engineer (PAM)

Lead I - DevOps Engineering GitHub Enterprise CICD

Lead I - Enterprise Solutions(SAP HCM (Payroll, Time, PA/OM))

AWS Data Engineering_TVM/Kochi

Consultant II - Celonis Data Engineer

Lead II - MLOps

RDKV, STB Architect

EY - GDS Consulting - AI And DATA - NVIDIA Pyhsical AI - Senior

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