telangana desktop support technician Jobs – 124 Open Jobs Today

Principal Consultant - Senior Customer Experience (CX) Analyst – IT Support
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- English
Quick apply
Principal Revenue Operations Systems Administrator
Nasuni —Hyderabad, Telangana
- Remote
- Salesforce
- System design
- APIs
Claim Helpdesk Executive Hyderabad
Watchyourhealth.com India Private Limited —Hyderabad, Telangana
- ₹15,000 - ₹18,000 a month
- Full-time
- English
- Bachelor's degree
- Travel
Quick apply
Senior Administrator, Systems Engineering
Intercontinental Exchange Holdings, Inc. —Hyderabad, Telangana
- Full-time
- Windows
- Bachelor's degree
- Scripting
System Administrator
Quantum Asia Pvt Ltd —Madhapur, Hyderabad, Telangana
- Full-time
- Microsoft Access
- Microsoft Outlook
- Computer Science
Quick apply
Technical Support Analyst
Anblicks —Hyderabad, Telangana
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Technical Support Manager (Product Support)
Kore.ai, Inc. —Hyderabad, Telangana
- Full-time
- Computer science
- Azure
- Customer service
Quick apply
Technical Support Representative
Nova Module —Hyderabad, Telangana
- Analysis skills
- Bachelor's degree
- Travel
Sr. Software Engineer - Citrix Systems Administrator
MULTIVAC —Hyderabad, Telangana
- Hybrid work
- Azure
- Computer Science
- Engineering
- Health insurance
Software Engineer/Senior Software Engineer - Technical Support
Kore.ai, Inc. —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Assistant Manager / Dy. Manager / Manager - Windows System Administrator (Location – Hyderabad)
CDSL —Hyderabad, Telangana
- Email
- Azure
- Windows
- Microsoft Office
PE-CX-Multi Channel Helpdesk
Cognizant —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
OPS 2 Technical Support
Indium Software —Hyderabad, Telangana
- Night shift
- Salesforce
- Java
- JavaScript
Senior Lead Engineer
Otis —Ranga Reddy District, Telangana
- Full-time
- Software troubleshooting
- Analysis skills
- Scripting
Junior System Administrator
ITRadiant Solutions Pvt Ltd —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
Sr. Systems Administrator
Zeta Global —Hyderabad, Telangana
- Microsoft Word
- Microsoft Outlook
- Windows
Consultant – IT Support
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- English
Quick apply
International Technical Support Associate (Voice)
waterleaf consultancy —Hyderabad, Telangana
- ₹2,13,618.27 - ₹6,50,000.00 a year
- Full-time
- Walk-in
- Software troubleshooting
- English
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
Customer Care -Technical Support Specialist
UWorld, LLC —Hyderabad, Telangana
- Weekend availability
- Windows
- Bachelor's degree
- Data entry
Quick apply
D365 TECHNICAL SUPPORT ADM
ITC WORLDWIDE —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Software troubleshooting
Quick apply
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Principal Consultant - Senior Customer Experience (CX) Analyst – IT Support

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Oracle
Business intelligence
Computer Science
Software Engineering
Enterprise Software
English
Master's degree
SQL
Bachelor's degree
PeopleSoft
IT support
MA
Computer Engineering
Agile
Siebel
Oracle HCM
PL/SQL
BA
Information Technology

Full job description

Tech Lead - Enterprise Application - Oracle S

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Principal Consultant - Senior Customer Experience (CX) Analyst IT support In this role you will be responsible for transforming user feedback behavioural data and operational metrics into actionable insights that improve digital and human-assisted support channels. The ideal candidate will work closely with CX managers automation teams and IT stakeholders to enhance self-service chatbot performance and overall user satisfaction. Responsibilities: - Track and analyze Experience Level Agreements (XL As) across IT support channels providing root cause analysis and actionable insights. - Monitor chatbot usage and performance identifying drop-offs unresolved intents and optimization opportunities in collaboration with AI/automation teams. - Evaluate self-service portal engagement identifying content gaps and UX friction points using user journey data search analytics and feedback. - Design and maintain dashboards and reports that translate raw data into clear actionable recommendations for CX managers and senior leadership. - Support Voice of Customer (Vo C) programs by synthesizing CSAT CES sentiment and survey feedback to identify trends and prioritize improvements. - Partner with CX managers and digital leads to test and validate enhancements to chatbot flows support content and user journeys. - Provide data-driven input into digital support campaigns to improve adoption resolution rates and user satisfaction. - Contribute to continuous improvement cycles including service reviews problem-solving workshops and post-incident analysis from a user perspective.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Oracle Advanced PL/SQL Developer Certified Professional - QSpidersQSpiders, Oracle Certified Professional – Oracle Financials Cloud: Receivables 2024 Implementation Professional - OracleOracle, Oracle Financials Cloud: General Ledger Certified Implementation Professional - OracleOracle, Oracle Financials Cloud: Payables 2024 Certified Implementation Professional - OracleOracle, Oracle Fusion Cloud Procurement 2023 Certified Implementation Professional - OracleOracle

Required Skills

Agile Methodology, Automated Testing, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Oracle, Oracle Application Express (APEX), Oracle Apps Financials, Oracle SCM, Oracle Transactional Business Intelligence (OTBI), People Leadership, PeopleSoft Administration, Personal Effectiveness, R12 -Manufacturing, Risk Management, Siebel CRM Systems, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application Oracle S

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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desktop support technician jobs in telangana

Principal Consultant - Senior Customer Experience (CX) Analyst – IT Support

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International Technical Support Associate (Voice)

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