kolkata west bengal technical support analyst Jobs – 100 Open Jobs Today

Customer Support Agent For Nepali Language Required
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- English
- Bachelor's degree
- Typing
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Technical Support-Sales and Service
MSA Instruments —Kolkata, West Bengal
*Technical Support:* Provide technical support to the sales / service team and customers, including product demonstrations, technical presentations, and…
₹20,000 - ₹40,000 a month
Quick apply
13d
ERP & IT Support Executive
Pathfinder Educational Centre —Bhawanipore, Kolkata, West Bengal
Provide technical support to internal users and departments. We are looking for an ERP & IT Support Executive responsible for managing and supporting the…
₹12,000 - ₹15,000 a month
Quick apply

I want to receive the latest job alerts for technical support analyst in kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near kolkata west bengal

Customer Service Representative jobs in Kolkata, West Bengal

Customer Service Representative jobs in Ahmedabad, Gujarat

Swiggy, Customer Service jobs in Mohali, Punjab

Customer Service Representative jobs in Whitefield, Bengaluru, Karnataka

Customer Service Representative jobs in Gurgaon Sector 45, Gurugram, Haryana

Customer Service Team Leader jobs in Hyderabad, Telangana

Customer Service Representative jobs in South Delhi, Delhi, Delhi

Customer Support jobs in Bengaluru, Karnataka

Customer Support Agent For Nepali Language Required

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

English
Nepali
Bachelor's degree
Customer support
Typing
Communication skills

Full job description

CSA For Non Voice Process With Good Typing Speed & Nepali speaking required (Freshers also Welcome with Good Communication Skill in English & Nepali)

Please share your resume at [email protected]

Job description

The purpose of the Customer Support Associate is to act as the primary point of contact for customers, ensuring high levels of satisfaction to the end users by providing timely and accurate solutions to inquiries and technical issues. By leveraging empathy and product expertise, the role aims to build long-term customer loyalty and protect the brand's reputation. Ultimately, the associate serves as a vital feedback link, translating customer needs into actionable insights that drive continuous service improvement.

JOB RESPONSIBILITIES

Responding to customer queries via live chat or CRM Tool in a timely and professional manner within the defined SLA.

Identifying and assessing customers' needs to achieve total satisfaction and clarify the root cause of their issues.

Troubleshoot product/service-related issues and provide accurate solutions

Walking customers through product features, processes, or troubleshooting steps to ensure they get the most value from the service.

Keeping accurate records of customer interactions, sharing timely responses of end user queries in the CRM system.

Relaying recurring customer pain points and suggestions to the Management teams to help improve the overall user experience.

Handle client requirements and ensure alignment with service expectations.

Identify and escalate critical or unresolved issues to the appropriate department.

Achieving specific KPI targets at a daily, weekly & monthly level.

JOB REQUIREMENT

Bachelors degree in any field or equivalent experience.

Experience in Customer Support or a similar role (SME or Senior Agent experience preferred) would be an added advantage. Freshers are also eligible if competency requirements are met.

Fluent in English (minimum B2, C1 preferred).

Experience in the BPO industry is an advantage. (Having an investigation/risk analyst background would be a plus)

Excellent communication, analytical, and problem-solving skills.

Proficient with customer support tools/software.

Willing to work on weekends, public holidays, and rotational shifting schedules including night shifts.

Willing to WFO only.

Skills:

Strong written communication skills (grammar, tone, clarity).

Typing speed: Minimum 40-50 WPM.

Problem-solving and critical-thinking abilities.

Adaptability to fast-paced environments and shift work.

Language Requirement:

Nepali : Native

English: Fluent or Business Proficient (B2 and up).

Quick apply

Refine Your Search

technical support analyst jobs in kolkata west bengal

Customer Support Agent For Nepali Language Required

Other jobs to consider

I want to receive the latest job alerts for technical support analyst in kolkata west bengal

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected