chennai tamil nadu customer support representative Jobs – 122 Open Jobs Today

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Architect II - Enterprise Solutions

UST Global -
Chennai, Tamil Nadu

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Job details

Qualifications

CI/CD
TCP
Microsoft Excel
Cloud architecture
Project planning
Software deployment
DevOps
ERP systems
Encryption
Business analysis
Java
Application development
SOAP
AWS
Project management
Requirements analysis
Continuous integration
REST
APIs
ETL
Agile
S3
AI
RDS database
Requirements gathering
Communication skills
jQuery
Identity & access management
Analytics
SDLC
Design patterns

Full job description

ID: 46653

12 - 15 Years

2 Openings

Chennai, Kochi, Trivandrum

Role description

Role Proficiency:

Review design and optimize applications transforming into scalable solutions in ERP/CRM systems

Outcomes:

Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.

Identify the problem patterns and improve the technical design of the application/system

Optimizes efficiency cost and quality.

Interpret the application/feature/component design to develop the same in accordance with specifications.

Validate results with user representatives integrates and commissions the overall solution.

Influence and improve customer satisfaction through effects like (but not limited to) offering suggestions for code refactoring and for improvements in business processes completing sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc.

Influence and improve employee engagement within the project teams

Learn and implement newly released technology features wherever possible.

Attend industry/technology specific conferences (if any) and share knowledge with the team.

Conduct peer reviews and demand high quality standards from the reviewed deliverables.

Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conducting knowledge sharing sessions during organizing sessions and participating in hackathons etc.

Conduct technical assessments for hiring candidates in architect/lead roles.

Review design and ensure adoption of industry best practices

Design execute and maintain business domain solution architecture

Guide and review technical delivery by internal teams

Resolve delivery and design issues. Own the design of a complex module for projects of the following nature: architecture enhancements/mid-sized development projects/maintenance projects

Serve as technology and process expert

Use expertise and skills in enterprise solutions technologies to develop/enhance the ERP/CRM Practice.

Measures of Outcomes:

Number of applicable technical/domain certifications completed

Adherence to process and standards (coding standards)

Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed

Adherence to schedule and timelines

Number of technical sessions conducted within Practice for the benefit of peers and team members.

Number of RFPs and estimations prepared in ERP/CRM Practice

Number of Practice members guided to expand their technical knowledge in specific areas apart from their assigned work.

Contribute to technology capability development (e.g. Training Webinars Blogs)

Customer feedback on overall project implementation quality (zero technology related escalations)

Business Development (number of proposals contributed to as applicable)

Number of technology specific communities in which the role holder is active

Outputs Expected:

Solution Definition & Design:

Define Architecture for mid-sized type of project.

Design the technical framework and implement the same.

Identify and conduct design of complex sub-components /module in collaboration with project team
architects and client SME.

Present the detailed design documents to relevant stakeholders and seek feedback.

Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance from the Solution Architect.

Carry out best optimized solution and resolve performance issues.

Support the team in the design of functional modules and review the deliverables.

Conduct code reviews.

Interface with Customer:

Clarify requirements and provide guidance to development team.

Present design options to customers.

Implementation reviews with stakeholders.

Work closely with customer architects for finalizing design.

Proactively influence customer thought process

Assists others in resolving complex technical problems:

Manage all aspects of problem management
investigating the root cause of problems and recommends SMART (specific
measurable
achievable
realistic
timely) solutions

Development and review of Standards & Documentation:

Maintenance of software process improvement activities and communicate them to a range of individuals
teams and other entities.

Domain relevance:

Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client.

Learn more about the customer domain and identify opportunities to provide value additions to customers.

Complete relevant domain certifications

Requirement gathering and Analysis:

Understand functional and non-functional requirements.

Collect non-functional requirements (such as response time
throughput numbers
user load
etc.) through discussions with SMEs
business users.

Identify technical aspects as part of story definition
especially at an architecture / component level.

Project Management Support:

Share technical inputs from Agile/project planning perspective with SCRUM Master / Project Manager.

Help SCRUM Masters / project managers to understand the technical risks and come-up with mitigation strategies.

Help developers overcome technical challenges.

Technology Consulting:

Analysis of technology landscape
process
tools based on project objectives.

Business and Technical Research:

Understand application architecture and its criticality to analyze and assess tools (internal/external) on specific parameters.

Understand application architecture and its criticality to Support Architect/Sr. Architect in drafting recommendations based on findings of Proof Of Concept.

Understand application architecture and its criticality to analyze and identify new developments in existing technologies (e.g. methodologies
frameworks
accelerators
etc.)

Understand application architecture and its criticality in documenting these new developments (e.g. report
white paper
national/ international publications) in order to build team capabilities.

Project Estimation:

Provide support for project estimations of business proposals and support sprint level / component level estimates.

Articulate estimation methodology
module level estimations for more standard projects with focus on effort estimation alone

Proposal Development:

Contribute to proposal development of small to medium size projects from technology/architecture perspective

Knowledge Management & Capability Development:

Conduct technical trainings/ webinars to impart knowledge to relevant application development/ project teams.

Create collaterals (e.g. case study
business value documents
summary
etc.)

Gain industry standard certifications on technology and architecture consulting.

Contribute to knowledge repository and tools.

Create reference architecture model
reusable design patterns and reusable components from the project.

Process Improvements / Delivery Excellence:

Identify avenues to improve project delivery parameters (e.g. productivity
efficiency
process
security
etc.) by leveraging tools
automation
etc.

Understand various technical tools used in the project to improve efficiency and productivity.

Skill Examples:

Proactively identifying solutions for technical issues

Ability to maintain technical evaluation procedures

Ability to estimate project effort based on the requirements

Perform and evaluate test results against product specifications

Break down complex problems into logical components

Interface with other teams designers and other parallel practices

Set goals for self and team. Provide feedback for team members

Create and articulate impactful technical presentations

Follow high level of business etiquette in emails and other business communication

Drive conference calls with customers and answer customer questions

Ability to work under pressure determine dependencies risks facilitate planning while handling multiple tasks.

Build confidence with customers by meeting the deliverables in time with quality.

Software Development Process Tools & Techniques: Demonstrates thorough knowledge of end to end SDLC process (Agile and Traditional) SDLC methodology programming principles tools best practices (refactoring code code package etc.)

Estimation and Resource Planning: Specialized knowledge in estimation and resource planning techniques (e.g. TCP estimation model case based scenario-based estimation work breakdown structure estimation etc.)

Requirement Gathering and Analysis: Applies specialized knowledge of requirements gathering for (non-functional) requirements analysis for functional and non-functional requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (such as business analysis process mapping etc.) and requirements management tools (such as MS Excel) and basic knowledge of functional requirements gathering

Knowledge Examples:

Familiar with new features of ERP/CRM eco system and design solutions based on these advanced features.
- Focus on performance improvement and security aspects of overall application.
- Functional and technical designing of various ERP/CRM cloud platform features and automations.
- Thorough knowledge of coding best practices and understanding the limitations of Apex coding
- Experience in integrating ERP/CRM with external systems using SOAP API REST API etc.
- Understanding of Google APIs JQuery/any other java-script framework technology specific mobile development (if applicable) Analytics etc
- Experience working in Agile methodology.
- Deep knowledge of architecting solutions and applications on cloud-based infrastructures.
Additional Comments:

Implementation Architect ________________________________________ Role Description: We are looking for an experienced Implementation Architect around 15+ Years of Experience to implement AWS-based healthcare solutions, integrating modern DevOps, security, and compliance frameworks. This role blends cloud architecture, healthcare compliance, and enterprise integration. Key Responsibilities: Architect - AWS Ecosystem:  Design and deploy end-to-end AWS infrastructure leveraging ECS, EKS, EC2, S3, FSx, RDS, IAM, API GW, AWS Glue, Lambda, SNS, EventBridge, SES, CloudWatch, CloudTrail, Parameter Store, AWS Config, AWS Organizations.  Preferred knowledge in AI/ML Solutions  Adhere to AWS Well Architected Framework  Create blueprints, reference architectures, and scalable designs compliant with HIPAA and HITRUST. • Implement & Integrate Solutions:  Oversee infrastructure automation and CI/CD pipelines.  Integrate observability and security tools (Dynatrace, LogicMonitor, Palo Alto Networks, Cisco ASv, MoveIT, Google SecOPS).  Integrate ETL Tools (Qlik, AWS Glue)  Deploy Java-based healthcare applications. • Security & Compliance:  Enforce role-based access, encryption, audit logging, and vulnerability management.  Lead compliance audits and prepare evidence for SOC1, SOC2 certifications. • Operational Excellence:  Establish monitoring, ing, disaster recovery plans, and operational runbooks. • Drive Innovation:  Evaluate new AWS services and emerging technologies.  Lead proof-of-concepts and knowledge-sharing initiatives. • Mentorship & Leadership:  Mentor Solution teams, promote best practices, and drive continuous improvement. • Stakeholder Engagement:  Act as a trusted advisor, translating technical solutions into business value for healthcare customers. Summary: ✅AWS Expertise: ECS, EKS, EC2, S3, FSx, RDS, IAM, API GW, AWS Glue, Lambda, SNS, EventBridge, SES, CloudWatch, CloudTrail, Parameter Store, AWS Config, AWS Organizations. ✅ Healthcare Domain Experience (HIPAA, HITRUST, PHI Security) – US Health Plans Preferred ✅ Strong Java architecture and deployment skills ✅ Proficiency with DevOps, CI/CD, Infrastructure as Code ✅ Knowledge of observability and security tools (Dynatrace, Palo Alto, LogicMonitor) ✅ Knowledge of ETL Tools (Qlik) ✅ Excellent communication, stakeholder engagement, and mentoring abilities ✅ Proven record of innovation and solution delivery

Skills

Healthcare,Aws,Cloud Architecture,Enterprise Integration

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Apply Now

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customer support representative jobs in chennai tamil nadu

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