Technical Support Engineer
Finastra —Thiruvananthapuram, Kerala
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
- Paid time off
- Paid sick time
4d
Senior Linux System Admin
NdimensionZ —Kochi, Kerala
- Full-time
- DevOps
- English
- Windows
1d
ServiceDesk Coordinator (Helpdesk coordinator)
Soffit Infrastructure Services Pvt Ltd —Kochi, Kerala
- Up to ₹3,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
System Administrator
Tecgemini —Thiruvananthapuram, Kerala
- Email
- Bachelor's degree
- Linux
- Diploma
Desktop Support Engineer - Field
Inspirisys Solutions —Kochi, Kerala
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Service Desk Executive
ITPF Technology Pvt Ltd —Kochi, Kerala
- ₹1,80,000 - ₹3,00,000 a year
- Full-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply
SR. SERVICE DESK ENGINEER (L2)
Cyncly —Kochi, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Technical Support Specialist
Codelattice —Calicut, Kerala
- Computer Science
- Software troubleshooting
- Windows
Junior Linux System Administrator
Aiderpro Technologies —Kochi, Kerala
- Email
- B.Sc
- English
- Master's degree
Senior System Administrator
Giridhar Eye Institute Kadavanthra —Kadavanthara, Kochi, Kerala
- Full-time
- Azure
- B.Sc
- Bachelor's degree
- Paid sick time
Quick apply
3d
System Administrator (Cloud/DevOps Focus)
Zoondia —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
IT Sales Support Role
Ewaantech Technologies Pvt. Ltd. —Kochi, Kerala
- ₹26,500 - ₹31,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
11d
Technical Support Engineer
Sysnet Global Technologies Pvt.Ltd —Kochi, Kerala
- Computer Science
- Software troubleshooting
- B.Sc
Quick apply
Linux System Administrator
Softnotions Technologies —Thiruvananthapuram, Kerala
- Full-time
- Software troubleshooting
- DevOps
- Windows
Technical Support Executive
WorkSent Technologies Pvt Ltd, InfoPark Kochi —Kochi, Kerala
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid sick time
Quick apply
4d
MARKETING SPECIALIST - IT & B2B OUTREACH
iLeaf Solutions —Kochi, Kerala
- Full-time
- Marketing
- Bachelor's degree
- Communication skills
Technical Support Executive
Bookito Pvt Ltd —Wayanad, Kerala
- ₹10,000 - ₹15,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Computer skills
Quick apply
14h

Discover related jobs

Based on your search for it support jobs.

IT Executive
Incheon Kia —Kollam, Kerala
Job Type : Full-Time Job. Qualification : Diploma/Degree in Computer Hardware and Networking. Job Description : Repair/Replace/Maintenance of Desktop, Laptop…
₹15,000 - ₹20,500 a month
Quick apply
3d
JUNIOR NETWORK ENGINEER
INFOLKS —Palakkad District, Kerala
Being a part of the system administration team you will have to completely monitor network, server and company systems and must have a sound knowledge about…

I want to receive the latest job alerts for it support in kl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near kl

Technical Support Engineer jobs in Kochi, Kerala

Systems Administrator jobs in Thiruvananthapuram, Kerala

Systems Administrator jobs in Kochi, Kerala

IT Support jobs in Kochi, Kerala

Technical Support Engineer jobs in Thiruvananthapuram, Kerala

Technical Support jobs in Kochi, Kerala

It Support jobs in Chennai, Tamil Nadu

Work From Home Technical Support jobs in Pune, Maharashtra

Technical Support Engineer jobs in Koratti, Thrissur, Kerala

Technical Support Engineer jobs in Dhule, Maharashtra

Technical Support Engineer jobs in Hosur, Tamil Nadu

Diploma Civil Engineer jobs in Pune, Maharashtra

Mechanical Engineer, Bokaro jobs in Jharkhand

Systems Administrator jobs in Park Street, Kolkata, West Bengal

Systems Administrator jobs in T Nagar, Chennai, Tamil Nadu

Systems Administrator jobs in Coimbatore, Tamil Nadu

Systems Administrator jobs in Ludhiana, Punjab

System Administrator jobs in Mohali, Punjab

System Administrator jobs in Gujarat

Service Desk Engineer jobs in Greater Noida, Uttar Pradesh

Technical Support Engineer

Finastra -
Thiruvananthapuram, Kerala

Apply Now

Job details

Full-time
4 days ago

Benefits

Paid time off
Paid sick time

Qualifications

BCS
AJAX
Operating systems
Computer Science
CSS
Software troubleshooting
Customer service
Struts
Microsoft SQL Server
Information Systems
Technical support
Microsoft Office
Java
Databases
Bachelor's degree
JavaScript
Scripting
JSP
Application support
Communication skills
jQuery
Debugging
HTML
Time management

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide world class client / technical support to our software solutions by monitoring, evaluating, analyzing and prioritizing issues / cases from clients experiencing problems with software, networking, and other related technologies
Adhere to FINASTRA Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met.
Ensure client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required. Accept responsibility for, coordinate, and track issues to a resolution/conclusion.
Thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues.
Document client suggestions; provide work-around solutions, when possible, for identified problems in FINASTRA products; and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements.
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution.
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.
Build and maintain knowledge on specified FINASTRA components. Seek to maximize support certifications.
Maintain a general knowledge of FINASTRA product usage within designated operating systems, networks, hardware, databases, and peripherals as required.
Provide client support and technical issue resolution via E-Mail, phone, web ex, live meeting and other electronic medium.

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Serves as a team technical resource to internal and external clients
Represents department as designated representative to product teams
Develop Knowledge management repositories for team training and reference.
Perform as a liaison between customer support and product development
Will be part of the team that is responsible for after-hours support. This includes being on call on a rotating basis, and responding within a defined time frame to pages by both staff and clients after hours on weekdays, weekends, and holidays.
Provide back up to overnight support, when required. This is intended to cover PTO, sick time and emergencies for our overnight resource and could be required with very short notice.
Perform additional duties or special assignments as required.
Provide internal support and training functions

KNOWLEDGE / SKILLS

Expert level of proficiency in the installation, use, and troubleshooting of software systems.
Require independent analyses, communication and problem solving.
Ability to work with minimal supervision and show initiative and judgment
Excellent interpersonal communication skills via telephone, in person, and in writing.
Superior customer service skills.
Effective time management skills.
Proven ability to learn quickly.
Proven ability as a problem solver.
Ability to work with clients, co-workers or third parties professionally and tactfully.
Possesses a neat, punctual, positive, proactive, and professional work ethic.
Ability to work well as part of a team or independently.
Working knowledge of MS Office Applications & the Internet.
Understanding of financial institution business operations (Front Office, Back Office, Lending, Channels).
Proficiency with SQL Server databases included debugging stored procedures.
Proficiency with complex scripting.
Proficiency with client/server environment.
Proficiency with Java, Struts 1.2 framework, JavaScript, jQuery, Ajax, SQL Server 2012, JSP, HTML5, CSS
Must be able to work in US business hours (IST night shift).

EXPERIENCE

3-5 years relevant work experience, including technical/ application support and/or programming.

EDUCATION / CERTIFICATIONS

Bachelor's degree in Computer Science, Information Systems, or related discipline or equivalent experience.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Apply Now

Refine Your Search

it support jobs in kl

Technical Support Engineer

Senior Linux System Admin

ServiceDesk Coordinator (Helpdesk coordinator)

System Administrator

Desktop Support Engineer - Field

Service Desk Executive

SR. SERVICE DESK ENGINEER (L2)

Technical Support Specialist

Junior Linux System Administrator

Senior System Administrator

System Administrator (Cloud/DevOps Focus)

IT Sales Support Role

Technical Support Engineer

Linux System Administrator

Technical Support Executive

MARKETING SPECIALIST - IT & B2B OUTREACH

Technical Support Executive

Discover related jobs

I want to receive the latest job alerts for it support in kl

Related Searches

Explore jobs in more locations

Who are we?

Jobseeker tools

Employer Tools

Browse

Stay Connected